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June 2023 by Kelly Mahon Beason (ShamrockQueen)
If I could give negative stars I would!!! worst service I have ever had with any company! From jump, I had to wait 20 minutes because the young lady behind the desk was on the phone with someone talking about her other coworkers for an entire 20 minutes no lie!!!! so finally when she gets off the phone I tell her I'm here to pick up a reserved,Yes reserved already, 10 foot truck and I’m told that I have to go to a different location to pick up the truck so I go to the different location and I had to walk through a scrapyard. Yes a junkyard to get to this location and no one is there so then I try to call back the first place and they won’t answer my call!! where is U-Haul facility ever
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January 2022 by twanna carroll
Quick service
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April 2021 by george marrero
U-Haul is a good place to rent a u haul truck ? reasonable , and stay within the limits you'll be fine . Good customer service representative .
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May 2020 by Kay Johnson
They charged my card twice .. for nothing . Been calling the number haven’t gotta a answer nor a call back
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March 2020 by Kay Vlogs
They charged my card twice .. for nothing . Been calling the number haven’t gotta a answer nor a call back
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January 2020 by Richard Bross Jr
Were a life saver
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February 2019 by Nadi Forever
Nice staff
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August 2018 by Katie Wiswall
I never write reviews and tried to solve this matter privately but am still on hold with Uhaul after 25 minutes. I tried to rent a 10' truck from the Washington Ave location. 30 minutes before my pick up time, I got a text saying it was moved to the Tioga location. I am moving to south Philly.... port Richmond was about a 25 dollar uber ride. Since we didnt have another option, we ubered out there. We got there, and finally got the truck. We let the front desk woman there know that we would be returning to a different location tomorrow since Port Richmond was so far from where I was moving. She assured me that was fine, never said there was a time I had to drop it off by, and they may charge me a small fee. Every part of that sentence was wrong. We get multiple calls the next morning asking where the Uhaul was and that we were supposed to have it back to that location by 8:30AM. We explained that the woman we had talked to said something different and we hadn't moved the stuff out of the truck yet. Finally, the man on the phone said that it was fine and we could return the truck to a different location as long as they would accept it. So, after moving all day we go to drop it off at the Washington location. They didnt have room, but told us to go to the Oregon location. So we did. We get there, let them know we got the truck from the Port Richmond location, and then told us we were good to go. So...we left.... and then get a phone call an hour later from the site we dropped it off at (Oregon) saying that we need to come get the truck and drive it to port Richmond or else they will charge us $500. They wouldn't budge and so they gave us the corporate phone number, which I am still on hold with. The customer service at all three locations and now from corporate is completely unacceptable and astounding. If they cannot be organized and have enough customer service to at least respond consistently and pick up the phone to deal with these kinds of matters, then they shouldn't be in this business. This entire experience has made me never rent a UHaul again and let everyone that I know, to do the same.
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January 2018 by Joslyn Hill
Customer service was good, disnt know price was higher on weekend for truck rental
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December 2017 by Christopher Crespo
Awesome !!! Friendly and Professional .Thank you for a easy, fast pick up and drop off . Thank you . :)
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June 2017 by Carolyn Thraves
The ladies at this location are wonderful. One time I made arrangements somewhere else and went to this location by mistake. One of the ladies there drove me to the other location!
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February 2017 by Tyree Smith
This place customer service is what makes them my favorite. Warm,friendly and professional
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July 2016 by Patrick Volf
No staff!
