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April 2024 by Fawziyya Heart
I have had the worst experience with this Uhale. I'm currently sitting on hold for the past 1 hour and three minutes with no help. I have been calling for the past three months trying to get help and no one seems to care. They owe me a month of storage because they were horrible to me when I moved my stuff in, I would never work with these people ever again and I cant wait to get my stuff out of there. Horrible service, don't store your stuff here!
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April 2024 by Ashley Brown
Since U-Haul want me to share my experience so bad...The U-Haul I rented need the brakes replaced. The check in guy was having a terrible day and he had a terrible attitude to prove it. When I returned the vehicle, I explained to the same guy how my contract needed to be closed out by a certain time, as he was assisting other people. Well he closed my contract 2 hrs after the return time and I was charged the 2nd day fees. I had to waste time calling CS to get a refund.
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April 2024 by David Weiland
very helpful and friendly staff
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March 2024 by ProSTAGERS International
We filled up gas but the staff “finessed” and reported that we brought truck back EMPTY!This unauthorized charge overdrafts our checking account and upon calling mgr & location, they apologize and don’t cover charges. How many folks moving fail to check their statements & how much is kingsessing location victimizing their clientele? It must be thousands per month and not in checkShame on woodland location and manager Naquis
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January 2024 by Glover Hinds
My only complaint is that I was charged a $30 fee because I failed to put one gallon of gas in the truck to bring it back up to where it was. That is utterly ridiculous!! Don't you have your own gas tanks to fill up your trucks? Unbelievable!!!
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December 2023 by Princess Corlon
The teller at the UhAul store on woodland Avenue was very nice and professional, has a great customer service skills, UhAul need more teller like him in there store.
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October 2023 by Brother Lloyd Holley
Pretty good service and the gentlemen were polite young lads
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September 2023 by Eric Model
Outstanding experience from start to finish - professional courteous and helpful throughout the process that involved two rentals and storage to acommodate a move. From Jordan to Kat to Sadik and others the highest recommendation.
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July 2023 by Joseph Meier
Let me preface this, I had a TERRIBLE experience at A DIFFERENT UHaul location a week earlier. I was moving, it was the hottest day of the year. I went to the uhaul at the time of my reservation, I forgot my driver's license and they wouldn't accept a picture on my phone. Fair enough. I had to walk home and back 20 min in the 93 degree heat. Again not their fault. I came back to an empty shop, waited 20 min for someone to come inside. When they came inside nobody even acknowledged me for another 20 minutes, knowing I needed to pick up my truck an hour ago. I tried their self check out which also flat out does not work (a note to Uhaul corporate, none of your online services work, get rid of them or fix them, last year I paid for movers on your site and they just didn't show. Awful) Anyway bad experience but I'm not a bad review guy. Which is why I'm very happy I had such a better experience at THIS Kingsessing Uhaul location.This time, it was to pick up a couch from Facebook market place. I had gotten screwed on another couch earlier so I decided id go to the person's house, see the couch, give half of the money, then go get a truck. The only catch was the seller wasn't available until 430. Uhauls close at 5. I saw the couch and booked it to the Uhaul. I arrived at 4:45 knowing it was a longshot. I was helped almost immediately (the clerk Jahran was just finishing up helping another customer). I was like Hey, I'm really sorry coming in this late I don't have a reservation, is there anyway I could get a truck just for an hour. He said no problem, and I was on the road in maybe five minutes.This fellow Jahran should run the whole damn company. Very friendly. Happy to help. Fast. Efficient. Everything you would want. That's what it's all about. Moving is a nightmare of all nightmares you just need the damn truck and a smile doesn't hurt.Good guy delivering a great experience in spite of it all.
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July 2023 by Brian Choplick
The guy who checked me was super on-point. Sydique you are the best! Very friendly, efficient, and helpful. You could tell he knew what he was doing and he wanted to do a great job. One of the better customer service experiences I have had in a while. The whole experience from reservation to return was excellent. Very professionally run location, and if I had to recommend friends to find a U-Haul spot that was good, I would definitely steer them here. The move overall went very smoothly, and starting it with picking up my vehicle here, really helped!
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July 2023 by Mecca Ellerby
Let me start by saying that I had such a wonderful experience here. Kat, Jordan, Karon, and Bobby were awesome help. Kat really looked out for me. Her customer service is phenomenal! What a sweetie! Rental was easy and inexpensive and I will definitely be back. Love it! Give these people a raise uhaul!!
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June 2023 by Mica Lin-Alves
Moving into my unit was almost a hassle, as I had reserved in advance for one month but was initially told no units were available. Thankfully, this was just a confusion that staff member Sadiq was able to clear up. He was very helpful, he searched other locations and then finally confirmed that there was a unit available at this location, but it hadn’t appeared in the system yet. Even though the internet was having problems, he checked me in and explained all the procedures, and showed me a loading bay that was closer than the front one. Overall very thorough.
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June 2023 by Dedra Jones
I rented a truck from this location, returned it after hours did not do online check in. Gabriel called me in morning stated we see you returned truck but no key, I said accidentally locked in truck. She said no problem but charged me for 3 days. Spoke with her, she said she would fix it but never did never heard from them again. They are theives.
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June 2023 by Nate Barton
Rented a moving van from Jordan in May 2023 and I was floored by the customer service. U-Haul corporate wouldn't honor a quote that they gave me, but Jordan at U-Haul Kingsessing made it right! I'd definitely go back.
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April 2023 by Phuong Nguyen
Today, I drove the van for 12 miles and filled up 5 gallons before returning just be sure that I went over the fuel needed. Yet, I still got charged $9 for 2 gallons. I called the customer service number they she said that I need to go back to the office to get help with getting $9 dollars back, which is time consuming and it is Easter tomorrow.I am upset about it.Hope that the team will do better next time so the future customers will get the same experience like mine.
