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May 2024 by Kyler M.
Stopped in and didn’t buy anything but Mark/Marc (not sure spelling) was so so friendly and kind!!
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January 2024 by Hamdan ALDREi
Mark barksdale
Great Costumer Service and great eneetgy !!!
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October 2023 by Robert Evans
I have several Theory things, including 2 suits and several pants and shirts. I just added a Fall jacket and a sharp shirt (that I have not worn yet) but I'm waiting for colder weather.
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June 2023 by Nate
Closes so early!
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May 2023 by Rebecca Augustine
Helpful sales personnel; found exactly what I needed.
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May 2023 by Kory Kappel
Good customer service at this location! Solid sales section too.
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March 2023 by Nate Mellor
Closes so early!
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December 2022 by Ingrid Spangler
I love the brand, but the customer service leaves something to be desired. When I bought my coat in the store, the woman sales person was very nice and attentive and I have NO complaints about her. My issue is when I went in today to pick up the coat. First, they said someone would call when the alterations were finished and the coat was ready to be picked up, no one did. I called and was told the coat was ready to go, so ok no problem, I know it's a busy time of year. When I got to the store, one employee was helping a customer the other 2 were just in the back looking at an iPad. When I finally was able to get the attention of one of them, he was very short with me, interrupting me to ask what my name was, and then turning away from me to go to the back. Again I know it's a busy time of year, but he came out of the back with the coat in a bag, handed it to me and turned his back and walked away. He should have brought the coat out ready to try on to confirm the alterations were done correctly and then put it in the bag. We had to stand there and open the bag and then try the coat on to check the fit of the sleeves. Thank goodness it was all perfect. This brusque treatment was very much in contrast to the treatment I got when i was buying the coat, as I mentioned at the top of this review, she had a great friendly personality and was very attentive, but tell your employees please that customer service does NOT stop with the purchase!
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August 2022 by Anthony Kim
Great sales people
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August 2021 by Kerry Livingston
Love this place
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November 2020 by Joseph Fiorilli
Came in and purchased 3 shirts and the staff couldn't have been more helpful to find my size and offered suggestions which were great. All 3 of the employees who were there each helped locate what I wanted and I was in and out quickly. Love this place.
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November 2020 by Karun Singh
Nga is so helpful. Loved my purchase and will be back!
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June 2020 by Ryan H.
Awesome store, great staff, all are always insanely helpful, and go the extra mile.... but Mark is the name of the game. Entire store and staff are well appointed and very professional. But for Mark, I would probably spend my money elsewhere though ( no digs to the rest of the staff you guys are great!), but he's the glue that holds this particular store together...the familiar face, the common thread, he makes Theory Walnut Street feel like home. Great sense of fashion, trends, and won't lie to you just to make the sale.
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February 2020 by John Porter
Always the greatest shopping experience in Philadelphia
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August 2019 by Scott E.
Amanda is THE BEST!! I came in looking for a very specific pair of pants that were not in store. Amanda hunted them down. Got hem to the store and made sure I was happy. Can't thank everyone enough
