Dr. Martens Walnut Street offers a great selection of the brand's iconic shoes, with a variety of styles to try on. The store provides a helpful environment for both first-time buyers and seasoned fans. Staff members are consistently described as super sweet, extremely helpful, and very knowledgeable. They offer excellent customer service, answering questions thoroughly and providing good suggestions on selecting the right fit and style. Employees are also proficient in advising on how to break in the shoes and how to take care of them, with relevant care products like kits, laces, and socks available in store. The service makes for a smooth and satisfying transaction where customers feel heard and never pressured. The store also offers benefits like a student discount. While the exterior may seem small, the interior holds a pretty decent selection, making it a highly recommended stop in Philadelphia.
The Dr Martens brand is a phenomenal shoe to begin with, but the customer service at the walnut street store by Zoe and Ryn are above and beyond. This shop should be a must stop by on your shopping tour of Philadelphia, students get a 10% discount, there’s no tax, and you’ll get a great pair of shoes to last a lifetime
May 2025
Lauren was so great. Extremely helpful answering all my questions. Made it a very smooth transaction and one I am very pleased with!
May 2025
Went into the Chestnut store today and was helped by Rin, she was veryyyy nice had great customer service helped me really quickly with the the things I asked for .. Saleem was a pro as well great conversation and very helpful with my purchase!
