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February 2024 by Rebecca Calder
Excellent experience. Selena was very knowledgeable and helpful in choosing type of paint and supplies. Thank you for your help!
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October 2023 by Molly Naughton
Avery is the best ever!
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July 2023 by The Tribe
My experience here was lukewarm. There were two female clerks behind the desk, one was on the butch side and she clearly had an issue with me. Keep in mind, I don't know this woman. But she was flat with me and thought it was smart to talk about me as I searched for paint options. The other clerk tried to make up for her nonsense by showing some level of customer service. To management, please hire people who are willing to make ALL your customers feel welcomed to your store.
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July 2023 by Dean Pileggi
Avery over at Sherwin-Williams in Fishtown is by far the best customer service / store manager I’ve ever worked with, in any store. He is super friendly and very knowledgeable. He gave me tons of great advice for my project and I couldn’t be more thankful. He truly cares about his customers. Sherwin-Williams, give this guy a raise, he is the best in the business.
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June 2023 by Dean P.
Avery over at Sherwin-Williams in Fishtown is by far the best customer service / store manager I've ever worked with, in any store. He is super friendly and very knowledgeable. He gave me tons of great advice for my project and I couldn't be more thankful. He truly cares about his customers. Sherwin-Williams, give this guy a raise, he is the best in the business.
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April 2023 by Anthony Hipple
The lady that works here is rude and condescending. She gets frustrated when you ask simple paint questions and looks like she hates her life.
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March 2023 by Theresa Anne Rebori
Lemon twist! ? will post pictures when finished. The owner or manager was very knowledgeable!
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February 2023 by Paige Dixon
Man! Bummed to write this but my fiancé and I had a terrible experience here. The same woman working the desk today during two separate trips was so blatantly rude, we were speechless. No greeting from anyone when we came in. Our first trip to pick up paint chips and samples was met with attitude and silent treatment from the above mentioned staffer. During my fiancé’s second trip to buy the actual paint, the same woman responded to him with “I can’t tell you what to get” when he asked simple questions about recommended sheen based on room. This would be the time to put your customer service face on and advise. She didn’t say hello, didn’t say the total to check out, and wouldn’t even hardly look at us. We left with the paint and took our business down the street to buy brushes and all other supplies. Next time we will make sure to buy the paint down the street too.
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February 2023 by Matt Tidridge
Really unhelpful staff and poor customer service (if you can even find someone). I came in for a quart of flat white paint and some supplies for a small project and ended up leaving with nothing somehow?
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October 2022 by Scott Proctor
Great paint! Lousy staff at this store. Poor product knowledge, long waits and NOT finishing orders placed in advance! Buy your paint elsewhere and save time and frustration. These people appear like they could not run a lemonade stand!
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October 2022 by Carlos Otero
I don’t know how the service is here but if someone could help me I have a question are you able to get the used paint from other people for free
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September 2022 by Jen P.
I have been a customer of Sherwin Williams for many years, in many cities. Yesterday I went to the store on 18 W Girard Ave., Philadelphia, last night to order paint and pick it up the order in the morning. Cholia (I don't believe I have spelled her name right) put in my order and agreed that it would all be ready for pick up first thing in the morning. I offered to pay last night, but she said to pay when I picked it up in the morning. I showed up this morning, not only my order not ready, she completely lost the order and had to start the process over. I had to go through the colors again.I brought the chart and directions to her of what what I needed again, she started to show her "attitude". Then she starts ranting that the manager lost the order. I asked for manager and he showed up with a bad attitude before he even know the problem. I asked him if he could hurry my order since it was already so late. He said "Don't you tell me to hurry!". While he was mixing, Cholia rang in the order and I paid. Given my experience in the last few hours I checked my receipt. The wrong color was done. Vince came out and fixed it and got the right one. Cholia said that I still get 40% off since order was from last night, but when she rang it in, she only gave me 10% off. Now Vince finally rang it right and gave me a refund. I love this paint but if I have to go through such a calamity to buy it with people who seem to hate customers why should I bother? Why do they work in a paint shop if they hate hel ping customers. I just dont understand. They made me feel like buying at that store was such an inconvenience to them. Rude with no apologies. It's disgusting. And after paying for the paint, she told me to meet her in the back to give me 5 gallon paint. When I got there she just put 5 gallon left out on the parking lot. Unbelievable!
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September 2022 by Moon M.
Terrible customer service. I should've known when I walked in last week and was met by two scowling young clerks that things weren't going to go so well... First, I asked for two gallons of SuperPaint. I was told that they were out and was directed to select a different base. I selected Duration and requested that one color be "flat" and the other be in "eggshell." Something about the sullen demeanor of the staff told me to repeat my "eggshell" (three times) request to make sure it didn't get confused. After receiving my paint and heading back to my car, something told me to check the sheen. Low and behold...they were both "flat." I returned to the store and told the sour-faced staff that I asked for "eggshell." Thankfully, they took back the "flat" gallon and agreed to replace it with "eggshell," but definitely not with a smile. When I was handed the new gallon of paint, I looked at the label, and instead of "eggshell," it said "satin"! Stunned, I showed the can to my uncle: "It says satin." To which the clerk behind me replied, "Satin is egg shell." "Wait! What? SATIN IS EGG SHELL?!?!" For confirmation, I looked to my uncle -- the guy who has been painting houses for more than 20 years -- who subtly shook his head no. "I've never heard that before," he whispered. We thought that maybe this was a Sherwin Williams thing, because "flat" is not "eggshell" at Benjamin Moore...or at any other paint supplier he knew. But we accepted this explanation, went home, and painted my accent wall in a sheen obviously more glossy than eggshell. After a day with the glare of my accent wall bugging me, I did some research on the SW website and found that Duration does not come in eggshell. Maybe satin is SW's equivalent to eggshell, I thought. Then I looked at Cashmere...and there was eggshell. So, instead of telling us that "satin is eggshell" -- which is not true according the description of the sheens online -- our clerk could've simply told us that Duration doesn't come in eggshell, and that if we wanted that particular sheen, we should buy Cashmere instead (at the same price point). Later, when I needed exterior house paint, I decided to go to the Cherry Hill, NJ store. The customer service was like night and day. I was treated by a friendly, smiling staff that actually OFFERED TO HELP ME, gave me product explanations, and who went so far as to even enter my name and paint choices into a database for future purchases. So I won't be back to this Fishtown location. I will drive way out of my way, cross a bridge, and even pay a toll coming back to avoid dealing with this store's angry-at-the-world clerks that seem to get my order wrong more than the McDonald's next door.
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August 2022 by Harry Cash
Always a great experience good knowledgeable people working there n Always helping when needed ty ty ty ?Always a pleasure so many great experiences ?
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July 2022 by Rajika Maheshwari
The worst SW in the city. Avoid at all costs. Slow service and often out of stock of paint you need once you finally make it to the front of the line.,
