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April 2024 by Sabrina M.
WOULD NOT MAKE ANY ACCOMMODATIONS FOR MY AUTISTIC SON!!! There are NO special needs programs. My son is not able to use any feature or service of the facility except for the pool which he can only use with an attendant. As anyone knows the memberships are expensive so I can't afford to get one for my son and each of his staff. I spoke with every manager up to and including the facility director to request that my son be allowed to purchase a membership and have one staff accompany him to use only the pool a couple of times a week and they all flat out refused to help in any way. This is supposed to be a christian based organization. WHAT A LOAD OF CROCK!!!!!
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March 2024 by D Jones
THE WORST… I mean THE WORST. They reduced the pool hours … discontinued guest passes (which are not free anyway) they using the lifeguard excuse for over a year (but the lifeguard are wanting more hours) make this make sense please… this a very nice facility with very poor accommodation… totally not worth the membership fees PS…every day something is wrong or cancelled ?
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February 2024 by Joseph Waters
This might be on me, I thought I did my Homework on this. I checked the Website downloaded the App. and when I got there the Front Desk Security said, the app. Isn't for this location. I'm done.
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January 2024 by Deniece Young
Very nice facility… however don’t be fooled they really don’t care about accommodating their members/guest the pool closes @12 noon doesn’t open back up for 5 hours for no good reason and sometimes it doesn’t open back up at all… haven’t allowed members to bring a guest in 8 months with no good explanation and they have said when guest passes will resume again. When things brake they take forever to get them repaired and computer lab is closed and exercise classes cancelled frequently all since Covid…. But yet they continue to fool people with the look of the facility by having open house showing the fancy pool, the chapel and two stories of exercise space just so they can continue to take people money ? SMH. Don’t do it cause it’s nothing convenient about the place more inconvenient.
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January 2024 by Anonymous Person
BRING BACK DAY PASSES ! YOU WERE HELPING MORE PEOPLE THAN YOU HELPING NOW. EVERYONE CANT AFFORD YOUR MEMBERSHIP. THINK ABOUT THE FERN HILL PARK CHILDREN AND ADULTS. YOU ARE SAVING LIVES. IF YOU LOOK UP KROC CENTER IN WEBSTERS IT WILL SAY IT MEANS EVERYONE. BRING THE DAY PASSES BACK. WE DEPEND ON THE KROC CENTER FOR MORE THAN YOU KNOW. IT'S EMBARRASSING TO KNOW THATDAY PASSES ARE GONE CAUSE IT SPEAKS A MULTITUDE OF DISCRIMINATORY PRACTICES. HIRE MORE SECURITY. DEDICATE 2 DAYS A WEEK FOR DAY PASSES. YOU HAVE TO START SOMEWHERE. I KNOW YOU DONT HAVE TO DO IT. ITS LIKE SAYING WE ONLY SAVING CERTAIN LIVES. COMMUNITY MEANS EVERY AND ALL CAUSE ITS ONE BODY. YOU DO HAVE CHURCH SO THERE IS FORGIVENESS. ARE YOU AWARE THERE IS A GUY WHO LIVES IN FERN HILL PARK ALL YEAR . YES EVERYDAY NOT SOME DAYS. EXTEND YOUR OLIVE BRANCH.
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January 2024 by Makala J.
I don't usually do reviews however I'm tired and people deserve to know so I won't write a lot but I'll attach exactly what I'm talking about. Take a look at the photo every other day. Somethings broken class is canceled or somethings changed. A great facility with very poor accommodations absolutely no consideration for members. Oh I have to put a star in order to post a review that's crazy because they don't deserve any
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November 2023 by Scott S.
I love this pool. Its a real treat to have auch a nice pool and the main reason to go here. But the facility and people are also great and there is a lit of natural daylight.
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November 2023 by Maryanne Keller
The overall facility is nice looking, I dislike the fact that they stop guest passes because lack of staff me and my work out partner can’t even workout together due to this inconvenience, and every time I’m in there it’s ghost town , more staff then people actually working out …. Just sad most of the staff are just sitting at the desk on their phone
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November 2023 by Matthew M.
Wouldn't suggest coming here the bathrooms are extremely dirty the pool has a slide never gets used the staff are nice and some are ruder than others
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September 2023 by Michele
Although COVID19 lock down caused major issues! The pool should have never been shutdown because of the wellness exercise it provides for members with disabilities. Kroc center management and it's administration are weak, because they couldn't create a survival plan from 2020 to 2023. Front desk staff should not have nasty attitudes when not being disrespected by anyone,they're apart of a Christian based organization. Even before the lockdown there was strange things going on with the pool from late fall 2019 to March 2020 where the temperature of the pool water was ice ice cold the lifeguards pool manager and staff tried to accommodate and spoke out but we're ignored. Someone has forgotten the members and community are their strongest allies.
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July 2023 by C
Clean facility and nice staff. Pool hours fluctuate due to staffing which is understandable but it’s better than last year. If you sign up for text alerts you’ll get a daily text update with class changes and closures. Text SAKROCCLASS to 51555 for updates
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July 2023 by Kierra Anderson
The gym is cool. But so tired of these pool hours! THE POOL IS NEVER OPEN FULL TIME AND THEY KEEP USING THIS LIFEGUARD SHORTAGE. THEY SOMETIMES WONT LET YOU SWIM SAYING THAT ITS TO MANY PEOPLE AND NOT ENOUGH LIFEGUARDS. THEY NEED TO TRAIN ALL EMPLOYEES FOR THE POOL! SO THAT THE CUSTOMERS CAN USE THE WHOLE FACILITY. THEY GOTTA DO BETTER IN PHILADELPHIA
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July 2023 by Christian Haughton
Clean facility and nice staff. Pool hours fluctuate due to staffing which is understandable but it’s better than last year. If you sign up for text alerts you’ll get a daily text update with class changes and closures. Text SAKROCCLASS to 51555 for updates
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July 2023 by Fredricka Samuels
《They have nothing to offer during the summer for members or non-members》I just got off the phone with a receptionist and those were her exact words. After calling right back to get her name no one picked up I called several times. Very rude looking facing at the front desk. Nobody really wants to help as if it isn't their jobs to do so.
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July 2023 by Taylor Crawford
Membership is affordable and there are opportunities for discounted memberships through scholarship opportunities. Once you become a member, there are many opportunities to stay active and engaged within the community. Awesome place!
