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March 2024 by Monaliza P.
I returned a dress because the dress was too small for my daughter and I bought another similar one in a larger size on the same day that I returned the dress, that is, I paid twice and they just want to refund my money in the form of store credit and an amount below what I paid. I don't want store credit because I already bought another dress and won't need that credit. This is unacceptable and disrespectful to the customer. I do not recommend and will never buy anything from this store again!!!!
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November 2023 by Wendy Hille
Although I see that the location in Secaucus is temporarily closed, I have had great experiences at Prom Girl. I recently ordered 6 beautiful gowns online, all together totaling $220!Every dress exceeded my expectations!
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July 2023 by Gabriella Mamari
Really bad return policyI ordered a dress for my sister’s wedding and paid 589 dollars but it wasn’t the right fit so I returned it and asked for refund since it’s not cheap at all and they said we don’t refund but we give store credit. What if I don’t like anything or wanna buy anything why can’t I get my money back why make it difficult.This is the second time I ordered from them and both time had issues with the refund so I won’t try again but at least now we know they don’t refund.
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May 2023 by Laura G.
My daughter purchased a dress well in advance of prom. It was not the right size so she returned within 48 hours. Credit is offered after a 30 day "inspection period", no refunds. 30 days have come and gone and now prom is next week and she had to purchase a dress elsewhere from a reputable place. Still no credit for a dress that was tried on once and returned promptly. Don't shop here!
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May 2023 by Heidi A.
Horrible return policy that is not plainly stated from the beginning. First you pay shipping/restocking fees, then weeks later you are sent a store credit email. For something as unique as formal wear, store credit is absolutely useless, putting the buyer in a never-ending circle of buy, doesn't work, pay for return shipping, get store credit. This is not Target or Nordstrom, I can't easily find a replacement or additional items to purchase with the store credit. Shame on you for taking advantage the the customer with your unreasonable return policy, and shame on me for trusting the few remaining mom and pop stores in this country to honor customer courtesy.
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May 2023 by Keianna Coleman
Tried to go there today and the store doesn’t exist anymore
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March 2023 by bernadette b
I purchased a prom dress for my granddaughter for $378 and it did not fit properly. When I tried to return it and get a refund the customer service was not terrible. Prom Girl uses deceptive advertising practices as they do not properly warn customers that they are a no refund policy. The website indicates they accept returns and shows you have options like store credit and exchanges, but does not specify prominently that they will not give you back your money. In addition, they further insult the customer by charging a restocking fee of $8.95. This business uses deceptive and exploitive practices and customers should avoid doing business with such a disreputable company. I would give this zero stars if possible.
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February 2023 by Adam Robinson
I gave one star only because 0 is not an option.I ordered 4 dresses on sale and they all have problems.I had beads all over my floor just from trying them on, they were not true to size and the cheapest material you could imagine, they had up to $539 price tag on one so I thought that might be an indication of a higher quality dress, well guess what IT IS NOT, cheap cheap cheap,I called to see if they will exchange the size at least since they are not true to size and they said NO( I’ve ordered size 6 many times from them and always got the right fit, I still wear size 6 but this time non fit).Two of the dresses had problems at the zipper area, when I called I got the feeling that they new these dresses had problems And yet they sold them.the dresses were final sale and I understand they are not eligible for return or exchange but when the item is not true to size or has a problem this should not be the case.I WILL NOT BUY FROM PROM GIRL AGAIN, VERY DISAPPOINTED.
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February 2023 by Cheesydude42
I gave one star only because 0 is not an option.I ordered 4 dresses on sale and they all have problems.I had beads all over my floor just from trying them on, they were not true to size and the cheapest material you could imagine, they had up to $539 price tag on one so I thought that might be an indication of a higher quality dress, well guess what IT IS NOT, cheap cheap cheap,I called to see if they will exchange the size at least since they are not true to size and they said NO( I’ve ordered size 6 many times from them and always got the right fit, I still wear size 6 but this time non fit).Two of the dresses had problems at the zipper area, when I called I got the feeling that they new these dresses had problems And yet they sold them.the dresses were final sale and I understand they are not eligible for return or exchange but when the item is not true to size or has a problem this should not be the case.I WILL NOT BUY FROM PROM GIRL AGAIN, VERY DISAPPOINTED.
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February 2023 by Linda Page
Beautiful dresses for any occasion. All the dresses make you think it's your prom night. Any young girl or adult woman would love to shop here.
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January 2023 by Terri J.
I had to return the original dress as it was too small; I returned it according to their instructions and purchased another dress, to have it in time for the dance. Over 3 months later, they still won't refund my money from the returned dress. DO NOT BUY FROM THEM. They will not refund your money if there is a problem. Total scam they have going as I'm not the only customer this has happened to. Wish I would have seen the reviews before buying from them. I'm making sure all my friends know that have high school aged daughters.
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June 2022 by Adrienne G.
It a very unincorporated company they horrible return policy it 7day my daughter ordered a prom dress pay extra for it to arrive early it came day of the prom didn't fit my daughter got sick with Covid after the prom try to explain they didn't want to help compile
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May 2022 by Myllena Correia
Horrible return policy. I’ve bought dresses since 2015 with them, all my prom dresses have been from this site. Never used the dress. Bought it for a wedding in June. Bought it only two weeks ago.The dress came defected, in the back and it’s a corset type it doesn’t have a zipper. Asked for store credit, instead of getting my money back and they refused. Not recommending to anyone anymore! If I could give 0 stars I would!!
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December 2021 by Reese McQueen
I ordered a dress and never received a tracking number after a couple days of purchase and then the order said it was cancelled. I emailed the store and the email they provide is not even available to email anymore! So I find an alternate email and they never respond. The dress was supposedly “in stock”, so I attempted to order it again. Yet again, the order was cancelled and I received no cancellation notice. I have received no information about my order and when you try to call, the inbox is full. Overall, the website and store is a mess.
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May 2021 by Whitney Hickson
I WANT MY DAUGHTER DRESS. THEY NOT ANSWERING THE PHONE AND SHE'D GOING ON THE PROM I DONT CARE IF ITS NOT DONE I CAN TAKE SOMEWHERE ELSE I NED TO KNOW HOW TO SUE THEM BECAUSE THEY ARE NOT ANSWWERING THE PHONE. VERY UNHAPPY
