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June 2024 by Victoria
Horrible customer service.
Associate was prod to say they had worked there for 3 years but proceeded to give me no customer service with a careless attitude.
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December 2023 by Alexander Kim
Tellers are the best.
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November 2023 by Nabin Chhantyal
The slowest cashier of the world works at this branch. Sucks on a Saturday afternoon
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July 2023 by J D
I was having issues at the dmv with verification and needed to have something printed. I wanted to do it at a place I could trust. I came to this location and Kevin was very accommodating and helped me out with what I needed.Thanks so much, Kevin! There isn’t a ton of great customer service these days, but today you went above and beyond for me in a timely manner.
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March 2023 by Ada Brooks
Not very good l guess it depends on how much money you have these days to receive good customer service
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February 2023 by Allison Ballantine
PNC is as good as anywhere else when things are fine, but had terrible customer service both locally and enterprise-wide in dealing with a major incident of fraud. Branch manager was ineffective and disorganized . I would not chose PNC again.
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December 2022 by L Turner
Branch Manager is pleasant and effective. Staff is always polite and courteous. I travel out of my neighborhood just to go to this branch because of their TOP customer service. Considering opening a business account with PNC, solely based of this branch!
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November 2022 by Daniel B.
Absolutely awful. I could write a book.My mother had two checks stolen and washed. One was a Citizens Bank check, the other a PNC check. Citizens Bank just a couple blocks up the road had it all resolved within a month.PNC, now a YEAR later, still hasn't resolved the issue. It took more than 6 months to get the stolen money refunded (every week they swore it would be handled in a few days). But week after week after week, still no money. We were called in to fill out just one more bit of paperwork and then it would be resolved. Nope. Asked in again to fill out more paperwork and then it'd be resolved. Still nope. We had another employee take over and said regardless what happened before she actually does know how to fix it, it's easy and we don't need to be there. She would just call the next day to let us know it was FINALLY finished..... well next day came and went. We called ourselves and of course - NOT RESOLVED.Once our money actually was refunded, 6 months or more later, we are told the old account isn't closed yet for some safety reasons. But my mom is now getting notices in her email every day of every week about the frozen account, and getting charged FEES for it. The bank has covered those fees but then there are just more fees later on and our email account is just swamped in these pointless emails.We tried calling over and over about this only to get answering machines. We rarely get any callbacks or any form of communication back at all.When we go into the bank for other reasons to talk to other people or if we finally hear from the people we need to speak to on the phone, the excuses always the same: they were on vacation.Maybe not their fault as much but I don't know why they don't enforce it more... Their parking lot is right across the street from a school, and when school lets out, all of those parking spaces are filled up by parents picking their kids up.My mother has been a customer since the 80s. We pay for a safety deposit box (the only reason she's still with them now).PNC is an absolute unmitigated disaster.
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July 2022 by Dawne
Always a seamless experience. There was a very short line, and I wsd helped within just a few minutes. Easy transaction and friendly service.
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June 2022 by Sarah J.
This review is for this specific branch in Chestnut Hill Philadelphia, if I could give zero stars I would. One of the men who works here thinks it is completely appropriate to slam his fist in rage/aggravation onto his desk when helping customers. There's a difference between patience and wasting my time, am most definitely closing my accounts here.
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June 2022 by Morgan Jackson
Tried to open a simple IRA account and was passed around from person to person before eventually being told it was being worked on and that they would contact me when they finished opening it. It’s been about two weeks and I haven’t heard any communication on this, and they were aware that it was time sensitive. Typically, I have no complaints about PNC, but this was extremely unprofessional and irritating
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January 2022 by DEREK Gantt
Long time..customer..and value one..
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April 2021 by Justin Allen
I got help today and created a awesome and successful account with my own name and I’m proud of it and had the best experience with customer service and I definitely appreciate this bank for life.
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August 2020 by neil klein
This isn't my regular bank, but they treated me as if it was. I didn't have an appointment( i didn't know i needed one) the manager was super helpful and was still able to help me out while keeping his distance. On top of that i left an envelope behind and he found it and notified me. If i lived closer to this branch i would switch.
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November 2019 by Morgan Kane
I had to replace my card after I got home from work and when I tell you I was in there for no less than 10 minutes, I love theChestnut Hill branch, and the Assistant Manager Elijah was just amazing.
