March 2019 by Stacy W.
i have a problem with a Rane mixer (Sixty One). i looked online for local repair services, and this business is listed as a certified Rane repair site (great!). i call this business up, and a man answers. i explain to him that my problem consists of loss of audio in the left channel out of both 1/8" and 1/4" headphone jacks. i tell him what kind of mixer it is. so here we go: first, this dude is *insanely* condescending over the phone. i nearly hung up on him while he was mid-sentence. he also doesn't even know what a Sixty One mixer is -- never heard of it. he needed me to explain to him that it was a two-channel mixer (like damn near every Rane mixer made in the last 15 years except for about two models). and does it even matter? i need you to repair the audio in the headphone output, moron. then because the mixer was released in 2010, he proceeds to explain to me (like he was talking to a kindergartener) about how Rane isn't a company anymore (false). i replied to him that i was aware that the original owners sold the company off, but he immediately (and very rudely) cuts me off by saying, "i'm trying to explain to you..." this is the point where i nearly hung up on him. it's like you could hear him rolling his eyes at me through the phone. so after he "explains" to me about how Rane doesn't exist anymore and that they are now Numark, he asks me if i have heard of Numark, like i'm some 12 year old who just got their first mixer for Christmas and i had no idea who Numark was. of course i've heard of Numark, idiot! aaaaahhh !!!! then he goes on this long-winded preemptive excuse for why he probably can't fix my mixer because the parts don't exist anymore. Rane has only made like 6 mixers in the last decade and everything after the original 57 is currently supported. but hey, keep explaining to me . after listening to this goon ramble for 5 minutes, i already knew bringing a $1200 mixer for this guy to experiment on would be a terrible idea. i don't need him doing a simple soldering job and breaking something else inside the mixer and then being met with the same terrible attitude if i had to go back to him. so after i tell him that there's an audio issue with the headphone jack output, he tells me that the problem isn't with the jack itself, but it's probably something internal. dude! i know!!! i never told you that my headphone jack itself was broken! i'm just telling you what the resulting audio out of the jack is!!!! SO frustrating! then, he starts speculating that my mixer was dropped or otherwise mistreated, and that's the reason it was in need of repair. NO, i didn't drop kick the mixer, guy. is that even relevant? what difference does that even make? it still needs to be repaired! another thing: his availability is garbage. he says he's there every day, so when i tried to schedule something for sunday, he gave me some long story about his in-laws (what???) and that if i was able to meet him on sunday for the only hour of the day that he would be there, then i should go for it. after that long in-law story, i told him i could just come by on monday some time, but he started getting fixated on sunday like he was challenging me to get there at an exact minute of the day so that he could just deny me if i were 5 minutes late. i finally talked him into monday. but with monday, it turned out to be best for him if i showed up after midnight. i mean, i can do that, it's no big deal, but wtf is going on with this man? it's like he was just trying his hardest to scare me away so that he wouldn't have to repair some silly mixer that he'd never heard of that them dang kids these days play their dj games on. super unprofessional. if you're reading this, you blithering mouth-breather: I WOULD NEVER LET YOU TOUCH MY MIXER!!! go to hell, and f your in-laws. it&a
