Philadelphia Runner offers a positive shopping experience with friendly, knowledgeable staff who genuinely care about customers’ needs. Customers frequently mention staff members like Jacob, Darien, Sara, and Darryl, praising their patience, helpfulness, and expertise. The store is known for its welcoming atmosphere and personalized service, including fit tests and shoe recommendations tailored to individual needs, such as injury history or foot support. Many reviews highlight the staff’s ability to explain different shoe types and provide tips to extend the life of shoes. Customers appreciate trying on shoes on the treadmill and receiving attentive service, often mentioning that staff are eager to assist without rushing. The store is also appreciated for its quick, efficient resolution of issues and the chance to shop locally rather than online. Overall, Philadelphia Runner is recognized for its excellent customer service, knowledgeable staff, and a wide selection of running shoes and athletic gear, making it a preferred destination for runners and active individuals in Philadelphia.
Great experience as always, Sara was very helpful as were the other associates working that day. Typically shop at the center city location but any time I make the trip up to university it is always pleasant.
November 2023
Darien, the sales person at time of my recent visit, was very helpful, knowledgeable and friendly. When I'm ready for my next shoe or exercise clothing purchase, I look forward to stopping in again.
September 2023
Shop local! I've bought a few pairs of running shoes here, always a pleasant experience. I had a problem with one pair, and they were able to replace them quickly. Kind employees, could never get this service online!
