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April 2024 by Christie G.
I would give this store no stars if possible. I have been a long time customer of Petsmart, but after today never again! The groomers are uneducated and the staff is ignorant. I took my pomsky mix there to be groomed and asked for his hair to be taken down as short as possible, meaning as short as safely possible. I have said this before to other groomers and because my dog has a double coat they know never to shave him, but just to de-shed and trim in certain areas. When I picked my dog up, his coat was completely removed other than his face and tail. Not only was he shaved as he shouldn't be, but it was a very sloppy and choppy job. I contacted my vet who notified me that you should never shave these dogs and I groomer should know that. He also let me know his coat may not grow back in properly. I called the grooming manager at the store to let her know what had occurred and she was extremely ignorant. I was really just looking for an apology or an explanation of how this happens. Instead, her response was "well I can't put his hair back on unfortunately." I have never come across staff that was so unprofessional and will not be using their grooming services again. Anyone who has seen my dog in the last few days has also said they would never use their services based on the look of my dogs fur.
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February 2024 by Valerie daly
I love going to this Petsmart. Everyone is so helpful. Joey is very professional, polite, kind, helpful, quick, and knowledgeable. I can't say enough good things about him. He's an excellent character and an exceptional customer service associate! Another associate, Avry, (I hope I'm spelling her name right), always has a smile on her face. She's so kind, quick, professional, polite and caring! She is also an exceptional associate! This Petsmart is lucky to have these two team members representing thier company! Thank you guys! You are awesome!
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February 2024 by Wanda Bryant
Good area and location. They have Emancipet for spayed,neutering vaccination also you can get your pet groomed and purchase anything at PetSmart for your babies. Who ever made that decision for all people who love their fur babies. One stop to get everything thing done. I wish other Petsmart do the same thing. I highly recommend. Great job PetSmart!?
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February 2024 by Ginny Sysol
Very clean people very helpful and friendly. I go to the vet there and and love it. Prices are very reasonable.
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January 2024 by William Painter
Employees were very rude and short tempered and they kept playing with their phones instead of working
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January 2024 by Syreeta
Nice store but they need extra cashiers. Felt sorry for the one person dealing with several angry customers.
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January 2024 by Eve Goldman
Always have what I need. Employees are always nice and helpful. I always recommend PetSmart over the other places
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January 2024 by Robin Rose
2 employees went above and beyond helping me to understand my reward point balance and that I had free cash to spend
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January 2024 by New Generations Unlimited LLC
Customer service isn't the best, but they try.
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December 2023 by John Jordan
Excellent location and service. Great, helpful staff
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December 2023 by Priscilla Smith
It was ok.
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December 2023 by I R
I take my dog for grooming every 2 weeks and he loves them
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October 2023 by Robert Salvage
Nasty phone service. I called the store on Friday, October 20, at 430 pm. to find if an item was in stock. The female employee interrupted, "Let me stop you here. I don't have the people to check. " Then she hung up.I drove over to the store and was one of two customers in the store. This store needs an attitude adjustment. Yes, the item was in stock. Initially, the employee said it was available but buried under other items, but I could come back tomorrow.A manager overheard and made sure I got the item. Next time, I will spend my $350 at another pet store that will welcome my business.With this behavior, Petsmart will end up belly up like Rita Aid.
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October 2023 by Patrick Broomell
My groomer is great,the store,dark and gloomy not well merchandiser or easy to maneuver. Some staff are really helpful,but some are outright rude! I stick with the pleasant ones. There are enough to keep you happy!
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October 2023 by Donna N
I found everything I was looking for. They have a lot of stuff in stock and a nice selection. I found some prices to be a little high because some things I saw here , I also saw in Walmart for a dollar or two cheaper. I recommend PetSmart for all pet things that you can't find in other stores.