The Pep Boys location on Ritner Street is recognized for its very quick and efficient service, notably completing a state inspection in about 30 minutes when others take hours. Customers report the staff gets you in and out, performing thorough vehicle inspections. The team is consistently described as polite, patient, professional, respectful, and happy to help, even during late hours right before closing. Many highlight the staff's willingness to fix problems they did not cause, showcasing their reliability. While most praise the speed, one note mentioned a flat tire repair taking longer than the promised time. The location is also appreciated for having plenty of parking spots. Overall, this Pep Boys is viewed as a lifesaver with a good attitude, earning strong recommendations to take your car there for expert and professional service.
Great customer service and great, quick, efficient service. Thanks Pepboys
April 2025
Overall had a poor experience here but the assistant manager Marshona Was a huge help with getting me back on the road she was very patient and helpful.
March 2025
Very quick service. I went to a dealership and they said a state inspection usually takes 2 hours at least. Pep Boys did it in about 30 minutes.
