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March 2024 by Ronald Martella
The fit from Pearl is so excellent that it feels as though I'm not wearing glasses at all, even bifocals!
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March 2024 by Jena Gom
The customer service here is TRASH. The prices are unnecessarily high. They charge 300 and something for a pair of glasses you can get at a 200 dollar price somewhere else. The entrance is alternate to the image on the web search and parking is a disaster.
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February 2024 by Jerome E
Pearl Vision caring about the eye glasses and the eyes.
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January 2024 by shawn ellis
I recommend them if you need emergency help. To be honest the opticians are great like Dr. Ritchey. Staff is absolutely horrible I have had bad experiences with multiple staff members over asking a single question. It should not be a problem to look up my insurance or be nice when doing your actual job. I took my daughter here for 2+ years but after today phone call where I was greeted with more passive aggressiveness for trying to setup an appt then put on an extensive hold by the young sister. I found a professional place and closer optician. I'm a shame to say the sisters that work here are not polite nor are they efficient as I have had mistakes when leaving messages for the DR. and pick up glasses. If your willing to deal with passive aggressiveness & sarcasm from staff be my guess but I am officially done giving my business to this place because of the staff. The treatment matters but so does the way you treat people. This would be a 5star if i could deal directly with the optician's.
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December 2023 by Yannique Pieternelle
They deserve all the stars in the world!!!!! I was visiting Philadelphia and the only pair of contact lenses I brought ripped. I called Pearle Vision - Rittenhouse Square and told them about my situation and they asked me to send over a copy of my prescription to see what they could do. They checked their inventory and had my contacts lenses available, so they were able to help me out. I am so thankful to Dr. Ritchey and his staff for their help, and I highly recommend them for all of your eye care needs — they are the absolute best!
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December 2023 by Amy Noroski
I've been seeing the Dr. for quite some time. He's very thorough. Staff is VERY friendly, kind and knowledgeable.
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November 2023 by Madeleine Allen
Visiting from out of town and realized I forgot to pack my contacts :( But I went to Pearle and they hooked me up with trials to hold me over for my trip :) They were so kind and accommodating! Thanks a bunch to the staff at Pearle Vision.
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August 2023 by emily paff
Do not go here! I went and got my eyes retested after this exam and the prescription I got here was way off from the second opinion and my current glasses. I’ve had glasses all my life an never experienced an eye appointment like this. Front office staff are unprofessional and rude. The exam was barely an exam, the doctor took the retina picture and then went straight to doing the lens test without asking me to read anything off. He did not look in my eyes, do any sort of peripheralvision evaluation, or any sort of eye movement evaluation. At no point in the exam was I asked anything about my medical history or if I had any concerns and as someone who has had eye surgery that was alarming.
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June 2023 by Maria Ewell
I didn't have to wait long I got assistance soon as I walked in the store. I was instructed to pick out my glasses, and there was one person ahead that was being seen by the doctor.
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June 2023 by Sujit Subhash
This place is a mess. They schedule multiple appointments at the same time and cause you to wait. The staff isn’t attentive or polite. Customer service isn’t even a factor at this location.
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June 2023 by Raymond Wilk
I went there by accident and boy oh boy did I find out a lot The doctor "Richie"told me that I had a stroke in my left eye when I was going to shay Eye and they never told me any of that so he's great
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June 2023 by Carlos Labandeira Ocaña
Incredible. I am Spanish, I am in the United States and it has been a perfect experience. Excellent treatment and a lot of confidence in them. Thanks!
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June 2023 by Arthur B.
Prepaid to get the faded sunglass lens changed on a magnetic clip-on of a favorite pair of eyeglasses . Heard nothing within the promised time-frame of 1 week so gave a call. Turned out they broke a screw on the clip-on.Peale Vision did give me a refund to my cc when I went to pick up the ruined clip-on. It also looked as if they had tried to drill-out the screw. (I would think professionals would stop a repair before permanent damage is done.)When I posted a 1 star review, the credit that was posted to my cc was recinded - but since I had a receipt, I had no problem having the credit restored by my Citicard cc.This is an updated version reflecting their attempt to reverse a refund.to clarify, the Pearle Vision I visited was in Suburban Square, Ardmore, pa
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May 2023 by Shane Brennan
Team seemed nice. Exam went well. The machine in the exam provided me excellent near and far vision. Was very hopeful when the glasses and contacts were delivered. Was told that it may take a while to adjust to the glasses. I tried both, and neither was better than my uncorrected vision, so I called and came back in, and the Dr said to keep trying. Didn't seem interested in what I was explaining. Tried for another month or so, and now I have a pair of glasses that makes my vision worse, and contacts that don't seem to do anything. I think that their scheduling of the dr with 15 minute appointments means that they are hustling, and when something isn't what can be solved in 15 minutes, they don't have the ability to fix. If you're just looking for an updated prescription, this is a great place. If you need eye care that takes over 15 minutes, this may not be the right place for you.
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April 2023 by Shah Maliha
Corporate headquarters needs to come down here and reassess it's employees. The red haired lady up front needs to be fired. She clearly doesn't want to do her job and she clearly doesn't know how to treat a human being. She is single handeldy dragging the “Pearle Vision” name down. It looks like her peers are used to her behavior or are scared to speak up.Zero Stars.
