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April 2024 by Stefanie Base
Great, local neighborhood pharmacy. Cares about customers and passionate about their care. Thank you for your help today and always!
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February 2024 by Doug K
I imagine this is what pharmacies were like years ago - personal service, good advice, a pharmacist that knows your name and knows his stuff. This little gem is not taken for granted. It's a special little pharmacy that provides excellent care and advice. when I'm sick, I am comforted knowing I can go in and get a good recommendation on something OTC. I also enjoy being able to purchase necessities like razors, shampoo, conditioner, and of course, goldenberg peanut chews. I noticed a 1 star review from Derek Farr. Derek must not understand he needs to speak with his doctor regarding whether he gets generic or name brand, it's not the pharmacy's fault. Such is life with people who do not understand their own role in their care and take it out on a small biz. Needless to say, this pharmacy has all 5 star reviews for good reason. I've been coming here since 2016 and hope they're here for many years to come.
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December 2023 by Derek Farr
I’ve never left a negative review for a business in my life, but I feel like I need to alert others in the community to the grossly unprofessional conduct of the owner of this business.I’ve patronized this pharmacy for several years. For the past 2 years, I’ve had a monthly prescription filled here, which I typically pay for with my insurance. Earlier this week, I went to pick up that prescription, but noticed the cost was 4x what I normally pay. I asked the person ringing me up why. She went to the back to confer with the owner. When she returned, she said something to the effect of “you can’t use insurance, we lose money.” “So I can’t use my insurance to pay for my prescription?” I asked. At that point the owner in the back just…started screaming at me. He accused me of “ripping [him] off,” said I was causing him to lose money, said he hadn’t had a day off in 11 years (???), directing all this at me personally as though these things were my fault. He was truly YELLING at me, treating me like I’d been grifting him for years but he’d finally caught me. I told him I was simply trying to pick up my medicine, that I have nothing to do with the policy or industry practices that led to the challenge his business was experiencing, and that it was inappropriate for him to treat me so aggressively when I am in no way responsible for the root cause of the issue. At that point he came up to the front of the store, still yelling, his body language a clear attempt to intimidate me physically. The other staff remained silent during all of this — the woman ringing me up just held her head in her hands as the owner went off.Eventually I asked if it was better for them if I got the brand name instead of the generic I normally get. This was not an option that the owner or staff proposed — it was my attempt to deescalate the situation. Turned out it WAS better for them — ironic because it was the owner himself who convinced me to switch from the brand name to the generic a year or two ago (when, I assume, that made more economic sense for him). Still, the owner insisted this was the “last time” I’d be “allowed” to use my insurance, offered no apologies for his conduct, and continued to treat me like I was the problem. During all of this, neither the owner nor any of the staff attempted to explain WHY the pharmacy stands to lose money on filling certain prescriptions. They also didn’t attempt to provide alternate options, refer me to a different pharmacy, or offer any kind of help or understanding.I did some research when I got home in an attempt to figure out what had just happened to me. I learned that pharmacies do indeed receive paltry reimbursements for certain medications, in part because insurance companies employ middlemen called “pharmacy benefit managers” who dictate how much patients pay and how much pharmacies are reimbursed. It sounds like a really difficult situation for small, independent pharmacies, who obviously can’t afford to sell their inventory at a loss, and I would never fault a business owner for trying to sustain their and their employees’ livelihood. Unfortunately the owner of Nova Star didn’t find it necessary to provide that or any other context, preferring instead to attack and intimidate me for trying to do something incredibly routine (using my insurance to lower the cost of my prescription).I started going to this pharmacy because I wanted to support a small business and build a personal relationship with a pharmacist who has my wellbeing in mind. The owner of Nova Star is clearly not that pharmacist, and I will no longer feel comfortable patronizing this business.EDIT: I was informed by a pharmacist at another pharmacy that what I experienced is an offense that can be reported to the state Board of Pharmacy. I’m seriously considering it.
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December 2023 by Katy Wolff (Kathryn)
Really nice owners, they have everything you could need from a pharmacy and lots of little gifts. Coming here is a great way to support a local small business.
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December 2023 by Shaun Soliday
Best pharmacy I’ve been to. Andres and his team work diligently to provide excellent service and knowledgeable advice. Grateful for them here in Fishtown.
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November 2023 by Alix Zaremby
Thank you for always putting people first. I didn’t even know I could have a favorite pharmacy. Take your business here!
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September 2023 by Marlynn Jannett
Best pharmacy in Fishtown proper.Always there for a client. I deprepretly needed a product when I got out of the hospital and nova Star had it for me the next morning. I highly recommend
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September 2023 by DookieStain Dane
Best pharmacy I’ve ever been to anywhere. Hands down. All of the reviews are spot on. They care at this establishment. Super fast and accommodating.
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July 2023 by Kyle Wanamaker
Great little pharmacy. Went in to get bandaids and everyone was very friendly. They even gave a lollipop to our son.
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May 2023 by Jessica Wells-Hasan
Popped in during a downpour, they not only sold us two sturdy umbrellas, but offered us paper towels to dry off before we went out again in the rain. Above and beyond service and kindness, exactly why local stores are the best.
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December 2022 by Tati K.
Awesome neighborhood pharmacy. Andrea and other staff are always helpful and knowledgeable. When medications are expensive, they help customers find coupons or discount offers. They also stock the store with a wide variety of stuff from standard drug store products to homeopathic remedies. Always a good experience.
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December 2022 by Andre Golsorkhi
great local pharmacy. no wait, always a quick turn around, send you a text when your item is ready, and super helpful/friendly staff. far better choice and experience than the chain stores. highly recommend giving them your business!
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December 2022 by M. Matthew Gessner
I agree with all the reviews regarding the efficiency, knowledge, quality of service, and most importantly the appreciation of your needs by the staff. This pharmacy epitomizes the difference between a smaller privately owned pharmacy and their dedication to providing an experience way above and beyond what you can expect to receive from big brand retail companies. Along with that, they have a surprisingly large selection of high end beauty products and supplements that are only available in a very small amount of stores but mostly online. It goes without saying that the staff here is abundantly knowledgeable about every single thing they sell. It’s a pleasure being a customer here and I will continue to be loyal.
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December 2022 by Matthew Danner
I agree with all the reviews regarding the efficiency, knowledge, quality of service, and most importantly the appreciation of your needs by the staff. This pharmacy epitomizes the difference between a smaller privately owned pharmacy and their dedication to providing an experience way above and beyond what you can expect to receive from big brand retail companies. Along with that, they have a surprisingly large selection of high end beauty products and supplements that are only available in a very small amount of stores but mostly online. It goes without saying that the staff here is abundantly knowledgeable about every single thing they sell. It’s a pleasure being a customer here and I will continue to be loyal.
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September 2022 by J. G.
If you're looking to be treated as a human and a friend when visiting your pharmacy, look no further. Prescriptions are filled quickly and accurately, and they offer a large selection of OTC medications as well as clean beauty and other wellness and household products. I wholeheartedly recommend Nova Star!
