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August 2024 by Lauren Vernancio
Nightmare experience! $2,894.00 Loss!
I ordered a transmission and was sent the wrong one through a third party company called B-parts which was requested through My Auto Store. Even though the online listing showed a CVT transmission I was sent a regular automatic. I called and they supposedly had one that was in a car they had to pull out. Days later I am told that it was too damaged from an accident it was in and they had no replacement transmission available. It took two different shipping companies to get the wrong transmission sent back (not their fault as the first transport company showed up and left without loading, but still...) and I can't get an answer back yet as to when I will receive a refund (from B-parts and it's been days). I am now out $2,894.00 ($1544.00 for the transmission from them that has not been refunded yet, an extra $650 for a remanned transmission that I had to buy elsewhere, and $700.00 in rental costs for a vehicle I had to rent for my customer while he waited extra time to get his vehicle finished - shop owner here). This shouldn't be a weeks end issue and now I am backwards and ultimately this repair job cost money out of my pocket. We aren't a big corporation and are a local family garage, so this affects our livelihood. My Auto Store should completely drop third party online orders and also correctly check inventory.
Edit: Did receive a refund.
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June 2024 by Kev J
Don’t trust this company. All they care about is money. Give you a call for what. Just so you can tell me the price went up on another part. This company is a joke.
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March 2024 by clive hibburt
No good don’t buy anything very unhappy
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February 2024 by Sergio Gonzalez
Everything was going very well until my order arrived, I ordered if not I remember a 16×4 wheel, one arrived identical to the ones I already have, but in everything else I would rate them 4 stars
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January 2024 by Jennifer Kent
Found a fender at MY AUTO STORE with a much better price than anywhere else, plus free shipping! Called and spoke with them to verify my paint code and they went above and beyond to make sure it was the correct color. I ordered and paid online, but I figured with free shipping, I'd be waiting a while for my part. Instead, it was delivered in about three business days, and I couldn't be happier. The fender was marked a grade A and in my opinion it could have been grade A++++. Overall, it was an easy process with great customer service, fast free shipping, and a top of the line product. Honestly, it was a fantastic experience purchasing from MY AUTO STORE and as a female who has not always had the easiest time trying to get used body parts for my 328xi, I'll be a customer for life.
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January 2024 by KENNY ROWAN
What a great transaction. The customer service was on the money and very helpful. A pleasure. The part was just as described and delivery was fast. I highly recommend.
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December 2023 by Wesley Davis
Part arrived sooner than expected, was in excellent condition and worked perfectly.
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December 2023 by orlando romero
Very good?
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October 2023 by City Selet Auto Sales
When buying used auto parts.You have to be realistic that every part you buy, can have a issue. Bottom line I have had a great success rate with this company and the prices are much lower than most.
Troy
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September 2023 by Fatoumata Camara
Whatever u do don’t buy NO engine from here … got it installed June 14th and it blew out July 1st …
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September 2023 by Lloyd Thomas
Who doesn't like to save $$?
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September 2023 by Jose Colon-Camacho
Place not good
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September 2023 by Joshua T
Part arrived quickly, and I installed it with no issues
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July 2023 by J cash
I bought a transmission for $850 after installing it the transmission is bad I deal with these people all the time next time I order a big ticket item get credit for it now they are refusing to give me credit they said it was too long ago don't buy from them they do not stand behind their product
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July 2023 by Albert Garcia
Good place to buy used auto parts never complain and the auto parts always in good condition.
