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June 2024 by Tiffany Hess
Deserves Zero stars, Avoid this store if you want to be treated like a valued customer.
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June 2024 by Matthew Gutekunst
If I could give this store zero stars I would. On June 6th 2024 I went to this location and asked about what upgrades I'm eligible for. The first words out of the women's mouth was how important is your phone number to you. Then she went on about how metro isn't doing upgrades and tried pushing the metro flex on me which she explains I would have to pay full retail price of the phone unless I change my number. I call customer service when I get home and find out that everything she told me was lies. I would Avoid this store at all cost if you can it's worth traveling to a store to be treated like a valued customer.
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May 2024 by Rodney Smith
The worst customer service I have ever experienced. I wouldn't recommend this metro store too any one.
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May 2024 by Rachel Garcia
what's the point of providing this store with a phone when it never gets answered great customer service start with great communication!
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February 2024 by Brad Hughes
OMG NEVER IN MY LIFE ! 1ST let me say I own a business and I don't do this because I know it affects ur business more then people think but this place is a joke. I should of known better when I went in for a new phone and said can't u just use my sim card from my phone and the weasel insisted that I had to buy a SIM card for $10 . Me thinking like okay maybe they changed SIM cards or something updated about them. So I just said okay whatever. Then when I seen him pull out the same exact kind. I said yeah man you're lying to me you can use my SIM card I need like literally wouldn't even respond because he knew he was robbing me. But that's not the kicker. The kicker is I paid $200 for a phone. In 2024 and the phone does not do tap and pay who in their right mind would want a phone that does not do tap and pay why wouldn't they explain that to you why wouldn't they obviously I would rather spend $300 $500 before I spent $200 on the phone with no tap and pay. For a week now I've been trying to figure out why my phone won't do tap and pay and now I just figured out that Moto g play 2023 does not do tap and pay so I was robbed for $200 I can't wait to go in there today. I'm going to snap out . Don't go here the weasel will try to rob you try to make you pay for things you don't need and sell you the biggest piece of junk phone they have for overpriced
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November 2023 by David Cuevas
I am very pleased with metro employee sachin who was very professional in assisting me he is a great asset to the company
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September 2023 by Luis
Best store in Philly... Hands down
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April 2023 by Luis A Soto
Love the vibes, store smells fresh.
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March 2023 by Luis Vazquez
I went back to ask the same person how much are the screen protector he told me 15 but the first time he charges me 30 dollars what do you think about it I went to 5622 Germantown Ave the same phone and screen protector case for 40 dollars in this store for a screen protector 30 dollars what do you think about it
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August 2021 by Reynaldo Brito
They have good service, even a cousin who speaks Spanish
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August 2021 by Lissa Payne
So I come here to get a phone the lady there first off took a while to unlock the door even though they were open she slightly opens the door just enough to poke her head out and rudely ask what she can help with we tell her where trying to get a phone and she rudely says we only have 5g or something like that never even invited us in she acted as if I was a stranger knocking on her door at home will not be going back not worth it
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March 2021 by Carlos Ortiz
John will never let you down every time I need something he helps man he is a live saver. Come here if you want top notch service
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March 2021 by Luis Ilovares
Loved it she was so friendly and Beautiful
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December 2020 by Tamara Catalan
Please everyone don't go matro on erice by L stop in Philadelphia because i just got my phone 4 go day and wont turn on and guys where being rude to i went to one near dallor store and 2 lady was very nice to me and they got my phone on thank lady
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July 2020 by brianni rivera
best store in town. always helpful and good deals.
