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July 2024 by Luz Marina Reyes
Was awful. I paid $ 164 and I get a plan for $35 a month. And now they sent me a txt and they Said I have to pay $80 !!! What is that hell?
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May 2024 by Shei
Thief’s
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February 2024 by Mr.nouser 45
Great service
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December 2023 by MAX
Friendly, knowledgeable staff, sometimes internet speed slows downBut when connecting, it is impossible to choose a tariff, only the most expensive one. I wanted to change it in my personal account, but it’s also impossible, Metro are scammersLimit YouTube speed on unlimited plan
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August 2023 by Britt Belperio
horrible
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July 2023 by Dan Meesh
Paid my bill but the one guy acts like your bothering him just full of personality
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July 2023 by Felix Dejesus
Yeah, people need to start fixing and repaying your equipment
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March 2023 by Google user
Quick visit, paid my bill \\u0026 I needed a sim key. The girl that helped me was awesome. There should be more people in customer service like her!
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March 2023 by Teesha Pritchette
The girl in there was horrible everytime. I will be calling corporate and I wanna speak to the manager,I never had a issue until this girl worked here she has bad service. I asked a question and she waved her hands,I let her know about herself,this girl called me the B word,she needs to be fired. Talking all that trash cursing and acting a fool and almost made me whip her behind. She is outteapocket,I definitely want to see a manager tomorrow. And the guy that was just standing there is outteapocket he said nothing to her. And the other young lady just laughing,she was disrespectful,so I cussed her out. I never had a issue until this girl. This makes no sense,I definitely will call corporate the only thing that saved her was because I have kids.
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March 2023 by Kris S
Quick visit, paid my bill & I needed a sim key. The girl that helped me was awesome. There should be more people in customer service like her!
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October 2022 by Angel River
The staff was very helpful and knowledgeable about my questions and concernsI recommend this store to anyone who has a problem with there TMobile serviceThank you guys you are awesome
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May 2022 by JESHIMA
Very friendly team working here. They helped me narrow down my options and choose a phone that fits my needs and budget. I was told I could not return the phone if I don't like it. That is contrary to the return policy I read. Unfortunately, they do not carry any accessories for the phone they suggested. I needed a screen guard and case. They said the accessories would be in the following week. When I went in the following week, they told me they don't have them, and said they needed to order some. Of course I dropped my phone the same day and cracked the glass. I decided to just order my accessories online rather than go back to this store. I don't feel confident that they ordered it. I would use this store again for making payments, but not for purchases.
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November 2021 by Chrissy Mcnasby
Been with metro for years everytime I go to this location always have friendly and fast service manager Othman is the best!!
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June 2021 by K Bick
I bought 2 phones here a year ago and the clerk told me he was going to add phone insurance for a 10 dollar fee. Never really thought much of it until I needed to use the insurance recently and come to find it was NOT phone insurance but some cyber security bundle that I never once even used. I'm so happy I wasted over $100 for something I was under the impression was something else
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March 2021 by Ms T
The young man Sharukh at the Metro Store at Frankford Terminal was very helpful. He sold me a wonderful phone and I am very satisfied.
