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July 2024 by KHUSH KUDUSOV
This store is deceiving people, don't go to this store. I came to this store and wanted to take a phone from them to use this company, he began to tell me a fairy tale. This was a month ago. 06.28.2024
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March 2024 by Anvar NA
I wanted to add a new line to the account and that was all I wanted. I came with my own phone. The CSR was friendly and helpful in the beginning. At some point he offered a tablet for cheap. I know it requires service, it's a standard practice. But the CSR framed it in a way that adding a new line, which was the reason of my visit, would be sufficient to get discounted price for the tablet. That was odd. I agreed and chose a 10 GB plan for $30 for thie new line. At the end, the CSR declares I owe money for 2 lines. Which makes perfect sense, but I was misled to believe that it wasn't the case. I turned down the offer and stuck with only one $30 phone line. When I came home and glanced over the receipt, I discovered I was charged $40. I called customer service and was told phone insurance and call details services were added to the line. Eventually, they gave me a discount, aligned my account so that this new line had unlimited internet, and removed the unwanted features. The reason for 2 stars is because I was given some service. I went to another T Mobile location prior to this visit, and we were downright denied help.
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February 2024 by Michael Beasley
I went to the Grant Ave Metro store today to try to fix my phone or bite the bullet and get a new one. Brenda was extremely helpful as she attempted to fix my phone and tried multiple ways to get my service right. I bought a new phone and Brenda was very efficient as other customers came and went. My experience was one that left me grateful for Metro PCS and especially employees like Brenda.
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February 2024 by Veronica Buday
SONMY TOOK HIS TIME, MAKING SURE IT WAS SET UP CORRECTLY. YOU SHOULD GIVE SONNY A RAISE!! I GIVE SONNY 10 STARS!!?????????? BLESSED BE!
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February 2024 by Max Tkachenko
Lazy..
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September 2023 by Truck Hrom
Brenda and Sonny are very professional. They helped me very quickly. Thank you.
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May 2023 by Ibrahim salami
Good customer service
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August 2022 by Deia Croswell
If you’re considering coming here, be sure to check your bill on your mobile app and verify your pin before you leave the store. I had to call customer service because I never set one for my account. The rep made one for me without even asking me to do so. Some may find that convenient, I don’t. Also, I didn’t ask for any of the other added services added to my account. Had the rep been honest, I would of had no problem getting other services I meant to mention but he said absolutely nothing in regards to additional services. Instead I spend $20 on things I didn’t want. I planned on adding another line later but looks like I’ll just go to a corporate location next time.
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August 2022 by Rob Torpey
Outstanding service, my girlfriend visited a few locations ( not having a phone for a week) and the only store/ person willing to help her was Luis at this location.. it literally took him 5 maybe 10 minutes and the problem was fixed. Thank you Luis for your help and getting it done!
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October 2021 by Edwin Synnestvetdt
Tasha was great setting up my new phone. She has good customer service skills and funny. Loved her!
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August 2021 by Mike S.
Un helpful.
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August 2021 by Liyah jackson
Thanks!
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July 2021 by Edwin Prichard
Ethan was very helpful! My new favorite store.
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July 2021 by Nelson Taki
Got a new phone for first time in 3 years. He helped me make gmail account and gave me good deal
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July 2021 by James Ricci
He fixed my issues. I am happy
