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March 2024 by Dr. Jill Biden
Let me start by saying if you are a wealthier LGBTer individual go to a private practice period. with that being said. The mazzoni center will leak your informatiand do it's incesocietal. Social construct. They may say, if you are not like by the higher court, your information will be leaked out in several areas throughout the Olive branch of the Gayberhood .Take this as a warning.Good luck.
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March 2024 by Maria Mcnichol
Have been a patient of Mazzoni for almost 20 years.My medical provider Dr.Rosenstein has been phenomenal in every way imaginable. I feel grateful to be her patient.
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March 2024 by Kieran DeMelfi
I love the Mazzoni Center. I have had great experiences with all of the staff, who do an excellent job of putting me at ease. I feel comfortable and cared for every time I go. I feel as though my provider isn't just prescribing my medication; they care about my well-being, bodily autonomy, and personal life.The location is fine, but I'm not a huge fan of the street parking situation. I understand that it's difficult to have a dedicated parking lot in the middle of the city, but for people who don't live in the city, it's a 20 minute walk from the nearest train station, and the street parking is abysmal. And because there's no grace period, if you're 2 minutes late to an appointment because you hit city traffic and had to find parking, you'll have to reschedule and do it all again. It really is a pain to have to structure my day around the long travel times and still making sure I leave early enough so that I won't have to reschedule.Their online patient portal needs improvement, as well. I like that I can fill out all my paperwork ahead of time, and schedule appointments without making phone calls. However, the messages you send are not private, and someone other than your provider will probably respond. The portal suggests "recommended appointments," but you can't just automatically make the appointment based on that; you have to send a message via the portal and fill out a form for availability, and then when you get a response, they ask about your availability... like, this could be much easier on everyone involved. And even though you have scheduled an appointment, they will incessantly call, text, and email to remind you to make an appointment. It is aggravating, and it made me think that maybe I didn't properly schedule my appointment, which is confusing. Also, every single time I go, they send my medication refills to the wrong pharmacy, even though it was confirmed by my provider that my pharmacy was changed in their system.I love the Mazzoni Center for what they do, but their processes need to be a little bit more efficient. It's a lot of little things that shouldn't be a problem but are, somehow.
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February 2024 by Louis Smith
I’m very thankful for Billie and some of the other care team at this office.
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December 2023 by Georgianna Hawkins
Love the staff, support and dedication is amazing
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December 2023 by Ty Ruth
I was a patient there at the time of turning 24. I am now 34. I’ve been having nothing but issues of them making up rules. Why and how I gotta jump. Hoops to go see them just to get back on hormones all they care about is money Insurance and they want to say they were no longer going to see me back then when I was 24 the funny part looking back on it I should’ve let them not see me anymore because come to find out. I’m reading the feedback on here and it’s kind of making sense from my past experience I had with them I just never posted it they would always find every lame excuse to my appointment even if I’m five minutes late, it’s because they’re trying to use this place as a cash cow they don’t care to really talk to patience about their actual medical issues. I know what my situation is. I know what I want in my life and I know what I feel comfortable doing in my life. But at the end of the day they are definitely not what they used to be. They were literally giving me a hard time to having a telehealth appointment, just to reestablish as a patient because their claiming that a law is changing the way they operate. The law clearly states which I know already know what the law entails I asked them to cite it for me. Apparently they don’t know what the law is. The law states that any doctor that is seeing a patient and prescribing any medication that is either controlled substances along with other type of life altering drug. You’re supposed to physically see the doctor so they can make an actual diagnosis. I don’t mind waiting to get back on hormones. I’ve been waiting for five years when I was in Georgia but when you have people literally putting a halt to your plans for happiness and feeling like yourself more, it’s kind of becoming more of a chaotic, nuance and waste of time for me. I don’t know what’s changed about Mazzoni, but they don’t care about their patients the way they used to all they see as a cash cow in this business. There’s somebody even giving feedback about literally being billed and reported to their credit probably nonetheless because they didn’t have Medicaid anymore. If you’re gonna bring your child here, definitely make sure your child knows what is good for them I don’t even think children should be trying to transition. There’s nothing wrong with wanting to transition if that is what is right for you, but it is a life change to make a decision on. I’m happy with who I am. I don’t need the change a lot. Only thing I wanted was the better appearance of passing as a normal woman I have other medical situations that also deem me as a female. At the end of the day office did not care about their patients, including myself. Whoever Sultan is definitely does not know how to run a clinic.
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October 2023 by LaKim Sille
Honestly, this place has caused me more life changing trauma than I had anticipated. Long story short, I sought mental health services. Answering service said it would take several weeks, ok cool. They finally call, on a day, where I'm not feeling the world is falling apart.The person who called me was so rude, belittling, condescending, and vile, that this interaction caused a series of events that lead me into deeper mental health issues and despair. Needless to say, the mental health spiral from the lack of ANY ASSISTANCE OR COMPASSION OR SIMPLY HUMAN DECENCY from the mental health person I spoke with, left me falling into a life I was attempting to avoid where I made decisions and sadly have altered the entire course of my life.What's troubling is I reached out for help with mental health services and was spoken to in a manner that made me feel completely hopeless and alone.I do not recommend their mental health department
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October 2023 by Silver
So, I have been going here for several years. It is not the best place, and teeters close to the bottom of the barrel. "Swirling the drain" is a pretty good description of it.Staff can be rude depending on how they're feeling that day.Their community health services is a big load of "okay." The best thing I can say about it is that "it is." If you're desperate and uninsured, this is an acceptable place to go. But if you have the option to go anywhere else, definitely do so.The quality, general friendliness, and demeanor of the entire place has gone downhill over these past few years.Giving it 2 stars because I was able to get medical services here that were "okay." But it's time for me to move on elsewhere, this place is no longer the right place for me.
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October 2023 by Boy Aloud
I love this new location! They are even friendlier and they all deserve recognition! John Izzo has been wonderfully patient every time I have questions. He is a rockstar ❤️!Update on 6 September 2023:People who come here write bad reviews because of the waiting time to get an appointment. Please understand that they have a high demand and they are not a big hospital so if you need to be seen, try to schedule an appointment a longer time in advance. Everybody is kind including Jacob, the support team, or Dr. Alex Kraussman. Everybody here there’s a phenomenal job and deserves recognition.
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August 2023 by Jeremy Inman
The providers here are great. The office staff not so much. Leadership is terrible. Years ago, this place was ran like a well oiled machine then went down hill. Been trying to get labs and an appointment and it took two weeks for me to do it. Before, I could go online and do it myself. Now you are forced to go through their patient portal and even though it says two day reply, they say they have five days to respond. When you call in, it can be short or long depending on the time of day.
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August 2023 by Kymberlee Waples
Surviving Mazzoni Center:Hi my name is Kymberlee and I am a single black mother whose life has been violated by Mazzoni Center. I joined therapy to have someone to express my woes, thoughts feelings of being a single black mother. Last Thursday was my third or fourth session even meeting with my therapist and I shared with her that sometimes I have trouble taking care of myself with my depression, further explained that I make sure I take care of my daughter but whenever I am baby free I am depressed and not taking care of myself and then it’s pretty much me wearing the same clothes everyday and that I have food for my daughter to eat but due to my diet restrictions as a pescatarian, I don’t have anything for me to eat. (Sorry to shared my personal business like that but it’s the truth we’ve all been there.) My therapist offered to share some resources to help me with my situation such as Mazzoni Centers Food Bank, and then next thing I know knock I get DHS sent to my house. Dhs explained that they went to two addresses as an attempt before they got to mine and that I will now be assigned a caseworker. My therapist lied to me when I confronted her saying that I was supposed to get a phone call when the form I am reading stated an unscheduled visit. Why? Because a single black mother vented to her and now my words were taken and misconstrued into lack of supervision of my daughter. I don’t even know where they even got lack of supervision from. I am outraged and deserve justice for my daughter and I because now there is an open investigation on my peaceful household and due to the miscommunication from DHS I kept my daughter home from daycare thinking they would come visit her so that we could resolve this FALSE REPORT AND SLANDER WHICH AFFECTED to work from home that day due to this inconvenience. I was lied to and my trust was broken. My advice is to get a journal and never trust a therapist from Mazzoni Center because they will come and try to snatch your baby if you’re going through a hard time. I wanted to share this story for any other BLACK SINGLE MOTHERS WHO HAVE BEEN IN MY POSITION AND I WANT TO PREVENT THIS EVER HAPPENING TO ANOTHER FAMILY AGAIN. My daughters father is outraged, my family is confused, and most importantly it FEELS like I will NEVER HEAL because Mazzoni Center made me stop trusting therapy, I will be contacting everyone I can to spread truth. If you are a single black woman and part of the LGBTQ+ community DO NOT TRUST THESE PEOPLE THEY JUST WANT TO BREAK FAMILIES APART AND LOCK YOU UP FOR VENTING. What I said WAS NOT A RED FLAG OR WARNING SIGN TO GET OUTSIDE FORCES INVOLVED AND I FEEL AS THOUGH A HIPPA LAW WAS BROKEN. Please protect yourself and your children from this nightmare they call a help center. They help break apart families and break your trust!! I just pray that my family stays together and strong through this difficult time.
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May 2023 by Christopher Miller
This review is a reply after being denied the right to recieve clothing from this organization. On two different occurrences, one transgender stated there were items id be able to recieve. After waiting a half and hour I was told there were no resources! Ok found this to be a frivolous remark!
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April 2023 by Kaiden S.
I've been visiting the Mazzoni Center since 2017, and I will continue using them for all of my healthcare and mental health services. The staff is compassionate and experts in their respective fields. I'm transgender, so other medical professionals have treated me with disdain, suspicion, or I have been outright insulted/demeaned by the staff. It is such a relief to visit Mazzoni and know I'll be respected while receiving superb treatment.
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April 2023 by Jon Murden
First, I want to start by saying the provider I had at Mazzoni was fantastic. Would totally recommend him.But why the one star? Because the office is managed horribly, and they have no idea what is going on. I called for a sick appointment, was told I'd hear back in 24 hours, heard back 2 weeks later.I had a follow up appointment and received no less than 10 text messages that it was cancelled. Even called to find out if it was and they said no, and I continued to receive messages it was cancelled. So I didn't go and received a nasty-gram from them about missing appointments.Never can get anyone on the phone in a reasonable amount of time. I've called and been told hold times were in excess of 60 minutes. Yes, they have a callback feature, but when you wait over an hour for the callback, life happens.Definitely needs to find someone to pull this operation together. If they had strong leadership, I'd say 100% go, but you will spend more time navigating appointment setting, phone calls, messages, and attempts to see your provider than you will ever spend with your provider.
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April 2023 by Eli'Jah Johnson
I have been going to Mazzoni since 2016 and they have always been great. They helped me with everything i needed for my transition to the point where i didnt even have to show up in court or pay for my name change. The only downside would be the long wait times sometimes when you call or waiting for an appt if you have a popular provider. Other than that A+ HOWEVER i’ve only used them on the medical side
