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October 2021 by Jason Halpern
I'm not sure what kind of training is provided to LoanDepot customer support representatives, but so far it has given me a very negative first impression with the company. From setting up the online account, making the initial payment, setting up recurring payments, and questions about escrow requirements; each of these items has taken multiple phone calls. During each phone call I get completely different information from the prior call. While the representatives are friendly, I get the feeling that no one knows what they are doing. So far LoadDepot deducted the first payment twice within one week (and won't send it back), given me different information about whether auto-deductions are setup properly, double paid my insurance policy, and I can't get a straight answer on removing the escrow requirement for insurance. If the first 60 days are an indication of how the next 15 years will go, I'm going to need to refinance again just to get away from LoanDepot.
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October 2021 by Cathy Follett
The folks at Loandepot were really great to deal with and communication was timely. We really had no complaints except that since we had 4 names on the mortgage, one of the names was spelled incorrectly, one of the other loans we had was misidentified just before closing and took quite a bit of time to fix. However closing went smoothly and within a week of the targeted closing date. All of the information was processed securely and we were kept abreast of any issues that popped up during the loan process. We would definitely use Loandepot again and would recommend them to anyone who asked.
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October 2021 by Natalie Barrett
Ian was excellent, courteous and professional. He really helped us throughout this process and explain everything very well. We are very happy with our experience with Ian.
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October 2021 by Lyn Po
Kevin Luchko is the man!
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October 2021 by Andrew White
This team was so incredibly helpful. I cannot thank them enough for everything they did to help us secure our loan.
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October 2021 by Adam Bell
Kevin is simply the best in the business
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October 2021 by B C
Refinanced through the website, was lied to through out process and tossed between agents when asking questions. Multiple issues with not being called back and adjusted fees on forms. When I voiced my frustration, I was lied to and told all errors would be fixed if I just kept proceeding, and when loan closed I was left high and dry to “take care of the issues at my own expense”. Never again. I hope they sell my loan off to another company.
After message from LoanDept (owner) showing concern, reached out to customer service number listed. Never any response.
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September 2021 by Garth Ehrlich
Easily the worst mortgage experience of my life from application to servicing. I have had or refinanced probably 20+ mortgages over the past 40 years. I have never been confronted with such incompetence. The application process which I was told was take three weeks max - took more than three months - at least five times I had to resend materials, I'd already sent as they lost them as the loan application was moved from one person to another. Then at closing - the notary shows up with an upcharge of $11,000+ - I sent them away and it took another week to get rid of that. Then we get the servicing of my loan. When I tried to make my first payment I couldn't because they had changed the loan number without telling me. After getting that straightened out - then they changed the payment website without telling me. I then tried to set up payments from my bank (which is very good) and they kept sending them back!!! So I have had to make every payment on their website. Today I tried to make my payment - the URL no longer exists. I tried for two hours to access my account - I would alternately get 'your login info is incorrect' so I went through the procedure of setting up a new password and then the new password wouldn't work. I tried calling - they don't have anyone available, I tried the chat - it was an idiot computer that was worthless. So after trying to pay my bill for many hours this PM - I could not!
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September 2021 by Craig Dillman
Jason was able to get my loan approved in an expedited timeframe with virtually no issues along the way. I was always able to contact him quickly by phone or email for questions. One very minor issue was dealt with extremely fast - and for me, a company that responds to issues quickly and decisively is what makes me a satisfied customer. I also, received excellent rates from loandepot which makes me even happier. Overall, great experience, so far.
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August 2021 by Adam Pecorari
Kevin Luchko and LoanDepot did a great job and made our home purchase as easy as possible. We would gladly recommend Kevin and can’t wait to work with him on our next purchase.
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August 2021 by Adam P.
Kevin and his team did a great job and made our home purchase as easy as possible. We would gladly recommend Kevin and can't wait to work with him on our next purchase.
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April 2021 by Cathy Goodwin
I hope this is the same company - I was dealing with Loan Depot in California, with area code 949. I think it depends on your assigned processor or luck.My processor kept losing documents. I sent them tax returnsand they hadn’t opened them 3 months later. They kept asking for the same info over and over… They asked my current mortgage co for a payoff balance before they had reviewed all my documents. The managers refused my request to transfer my loan to another processor. They did not return calls. The sales guy even tried to get involved. A totally screwed up mess. I am reporting them to the regulatory authorities - everything is documented - and would recommend that others do the same.We finally got it one - only 3 months! - with the help of a vice president. However, I just discovered that Loan Depot does not allow automated monthly payments. What century are we living in?
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March 2021 by Matthew Walbert
As a first time homebuyer, Kevin and his team at Loan Depot have made the entire process move along with ease and clarity, while providing peace of mind along the way. Even with the hyperactive market, Kevin has continually checked in with us since we started our search a few months ago. His organization, attention to detail, and consistent ability to follow through made buying our first home a breeze.
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March 2021 by Craig D
Jason was able to get my loan approved in an expedited timeframe with virtually no issues along the way. I was always able to contact him quickly by phone or email for questions. One very minor issue was dealt with extremely fast - and for me, a company that responds to issues quickly and decisively is what makes me a satisfied customer. I also, received excellent rates from loandepot which makes me even happier. Overall, great experience, so far.
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March 2021 by Melissa Burke
Kevin and his team are excellent. They were efficient and communicative. We were able to refinance quickly. In addition, they have a title company that comes to the home for closing so it was very safe during the pandemic. I highly recommend!
