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July 2024 by Oliver Mayman
My steering wheel was vibrating like crazy when I went above 60 mph and the first place I took it told me I needed 3 separate repairs that totaled $2400. I took it to Lei’s for a second opinion and they just balanced the tires for $120 and I just took it on the highway and it was fixed. Could’ve easily tried to scam me but didn’t.
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June 2024 by James Krepelka
Very knowledgeable with good communication. Had me in and out and on my way.
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February 2024 by Lavane Bruce
I was not here
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January 2024 by Justin Turkus
TLDR: They did work on my car without my authorization so I had no choice but to pay.
Full story: My car wouldn’t start so I had it towed in. They told me I needed a full tune up and oil change for $800. I knew this was not the problem so I declined the work. Then they called back and said actually they hadn’t realized it wasn’t starting and actually it was a gunked up fuel injector, which they had already fixed and it took 2 hours of labor, so I could either pay for that repair or they could “undo the work,” saying they still had the gunk around. They said if I didn’t want to pay for the work they had already done then they would put the gunk back in. (They we’re threatening to mess up my car on purpose.)
They acknowledged that they should not have done any work without my authorization. I was able to negotiate the labor cost down to 1.5 hours instead of 2.
How did they come up with their original diagnosis? They must not have tried to start the engine before coming up with that or they would have noticed that the car didn’t start.
What I learned was if you bring your car here they might start working without asking first, and you will have to pay whatever they ask or they will damage your car.
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January 2024 by Nasudeen Somerville
They always do good work on my infiniti.
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September 2023 by Marlin Barrier Jr.
Good service.
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September 2023 by Eric Patterson
They did not resolve the problem. But they did diagnose it
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July 2023 by Chin Fung So
Repair was quick and good quality. Quote is fair and honest. Will definitely come back, five stars ?
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June 2023 by Phil Walton
I had a wonderful experience with Lei's Auto! I needed new wheel bearings on a car, and Lei's Auto did it for way less money than it cost me in the past on a similar vehicle. ?
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June 2023 by Jeri Coleman
I've been going to Lei's Auto since 2004 and I've always gotten good care.
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May 2023 by sarah a.
Have been going to Lei's for a long time. They are always done when they say they will be, as far as I have ever experienced they recommend the necessary repairs but don't add stuff on, and they usually end up doing it for a bit cheaper than other quotes I've gotten. Just trustworthy and very pleasant to work with. It's a bit further for me now that they've moved over to Lancaster Ave and at first I thought I'd just go somewhere closer but I learned my lesson quickly!
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March 2023 by David T.
I called needing service on brakes and rotors with quick turnaround. They told me to bring my car right over. All dealt with at a reasonable price. Nice folks and will def be back. Hoping it can be our new go-to place.
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February 2023 by Hon
Over a decade of getting service from these guys. They're down to earth and willing to talk over options. If you're a little tight in the budget, they'll be more than happy to discuss used parts, postponing less urgent repairs, etc. Not only that, but they'll recommend when to repair/replace in pairs/sets. And they'll let you know if they're not sure a certain repair will fix your issue.Update: So Lei has brought on a partner, M.T., who I don't know very well. The technicians and staff seem to provide the same level of service I've come to expect, so good, so far. They have moved locations, so it is a bit out of the way. I have yet to have a genuinely bad experience with them having gone thru a couple of vehicles recently, so still recommend them as one of my most trusted businesses.
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February 2023 by Gavin
Decided to revise what i wrote, so more ppl would see and avoid this shop.I bought a car with aftermarket rims, my rims cracked, and i called lei's as ive been going to them for years, when i called i asked if they could put these rims on that i just got, he told me yes, they could put the rims on. When i brought them, he had me heck to make sure they werrent damaged and were the right size, but with the rims still on the car you cant check the bolt pattern, since he tells me i still have to pay if they dont fit, i figure theyd check the bolt pattern, and try to ask to double check but wouldnt let me, they mounted the tires on the new rims, and tried to mount them amd realized the bolt pattern was wrong. Since these are new they cant be returned after being mounted, so i still had to pay them even tho theyncouldnt check before they mounted and ruined the new part, and has the nerve tp tell me to my face, " hind sight is 2020, and they dont like to do these, bc of this" when i couldve took it to a shop that would, bc they only care about the money they get from you, they will tell you they can do something and leave you with trash fittment, if you have a nice car, DO NOT BRING IT HERE, THEY WILL DESTROY IT, SMILE AND HAND YOU A BILL.
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February 2023 by Alex Herman
These people quoted a friend of mine $2800 to do a couple shocks, brake pads and rotors, idler arm, and two front tires, and front swaybar links on a 2003 chevy astro van. Even accounting for a 40-50% markup on parts, and generous labor allowance, this is highway robbery. Max this should cost anyone for this work is $1500. Run away from these pricr gouging scammers.
