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January 2024 by Tasadiq Drummond
Great Service from them, I bought an baby turtle from them they take care of everything they sell , I recommend anyone who wants any animals from them to get it from there
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September 2023 by Shsdom Salter
I've done alot of deals with Jay and the store everything is as discussed animals are in great health I've taken home a retic from them and I was told he'scage aggressive WICH IS NORMAL FOR RETICS and the only problem i have is hes clingy and doesnt want to go back other than that I've nothing but the best and easiest of times with him he's a great snake with a even better attitude and everyone of the staff are very nice and respectful
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August 2023 by kitsūne_owo
Stopped in for the first time yesterday since I've been literally high and low looking and searching for cork rounds since im going bioactive. I got there and only found one that was the right size in their bin, and originally I was a little disappointed but glad I at least found one. The two people I met asked what was up, and went above and beyond searching the hell out of the place for more for me. They were so willing to help and were so nice to chat with while I was there and I really appreciate how far they jumped to try and find me more cork bark, they even broke a big one down for me so I could go home with a third peice <3 now im desperate as ever to go back, everything they have is everything I ever and always end up needing most if not all of the time.
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January 2023 by Aya Opal
Love this place. I’ve gone here for years for my reptile needs. The best place to get bugs for your little ones! Friendly staff who genuinely care about reptiles. Recommend!
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January 2023 by Jonathan Meyers
Great exotic reptiles and plants. The owners are great!
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December 2022 by Holly Alvarez
My daughter and I have been researching bearded dragons for a little while now. She became interested in them after learning about them from her vets in training class. We knew we wanted to go to an expert and somewhere that we knew the bearded dragon would be healthy and well-cared for when it was time to purchase. We found Jay’s and I am so happy we did. Lauren was so knowledgeable and patient with all my questions. We brought home Luna today and I feel confident that we’ve provided her a safe and healthy environment. I will be back to get supplies and food! Highly recommend!!
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August 2022 by AbdelAziz
I live in Germantown but this was close to work so I gave it go.The girl who was working the register has something you don't find in any customer service anymore.Like a genuine kindness.Just couldnt have been any nicer.She was very knowledgeable. I dont know how much the stuff was.It wasn't expensive at all.The prices are really good.Everyone of my roaches were alive.That is very rare.By far my favorite pet store and well worth the ride from Germantown.
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July 2022 by Kristen Brewer
I usually don't have a problem with this store, bur yet this is the first time I have bought I live pet from there. I purchase a Pacman frog Thursday July 21, and today is July 23rd on a Saturday, and my frog is dead. I before I purchased the animal, I asked all necessary questions for care. Never was I told there was no money back guarantee on amphibians at time of purchase. I call and basically they're telling me that there's nothing that they can do so I'm out $45. For this to be a small business, you would think they would try to keep there customers happy. Needless to say, I won't be shopping here again. I can always take my money somewhere else. So don't buy any animals from here, because if something happens your just out of your money.
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July 2022 by Karen
My first visit to a reptile shop. Very impressed with the time the gentleman took to answer all ?? of my questions and just the general knowledge base. And unlike most people if i asked a question on an animal they were not super familiar with they said as much. Good selections of all kinds of things and a live plant section! And the Skinks!!! ???
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June 2022 by Eric Harker
Top quality reptile stores around the areaBill wonderland pets. Cheaper prices then Jay's ExoticValue pets Cheaper prices then Jay's ExoticIll reptile Best AND cleanest reptile store in the stateJay's exotic is not one of them.A lot if fake Reviews that give 5 stars on this place. " friends and family of the owner"BEWARE: when buying frozen feed. "SEE PICS"We drove through on a trip, stopped in and the shop looks nice. Prices are high however we needed some Pinky and rats. We purchased $90 worth. on 5 pack of rats and 25 pinky mice. Frozen.when we got home, we went to put the frozen bags in the freezer and noticed something in the bags. closer inspection we found handful of magets in the bags. we had to destroy the bags of stuff we got from them.I am now out $90 plus our frozen meals for our reptiles. I will not take the chance of feeding these to my reptiles. if they have mites then they could have other problems.I opened the frozen Rat bag and found lots of debris stuck all over the rats. not sure what it was, however was not going to feed this to my Burmese and have her get backed up.This was my fault for not checking the bags when she brought them out and me paying for them.However shame on you, for operating a dirty, mite/ maget infested operation.We will unfortunately not choose this place in the future.I recommend anyone who reads this not purchase from here either.Edit after response from the owner.You may have me confused with someone else.Since you think we inspected the bags together because that did not happen. And I was not confused on the sizes nor did you show me the sizes. I asked for 25 frozen pinky and I grabbed a large rat package out of your freezer that you have up frontAnd if you say that you inspect everything when it comes in then why is there mites inside of the packages?.This just proves my point from your lies. I reiterate again once more do not purchase from this facility.Unfortunately, instead of trying to fix the situation, you've dug your whole deeper
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June 2022 by Matt M.
The staff is very friendly and they seems to take good care of their animals. That's about the only good thing I can say about them. Their custom service is some of the worst I've dealt with. I ordered a custom cage from them in Apr. I even paid upfront. That was a mistake. They said it would be a 2 to 3 week turn around. It's almost July and I still don't have it. The owner has been very unresponsive to attempted to contact. When I finally got a call back, He blamed it on COVID delays with the glass. Thats understandable, but what's inexcusable is the lack of communication throughout the process. If you're going to bust your estimated by over a month, I think a phone call is the least you can do. Supposedly, its done, but I've been waiting days for delivery. Been calling the store for updates and received conflicting stories. Including it might not be completed after all. Jay has yet to respond himself. I wanted to support a local business. I should have stuck with a reputable company. Pro tip: Alternate the phone you call on. They stopped responding to my phone calls. I thought they might be screening. I called on my work phone and they answered right away.
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May 2022 by Holly Frazer
My daughter and I have been researching bearded dragons for a little while now. She became interested in them after learning about them from her vets in training class. We knew we wanted to go to an expert and somewhere that we knew the bearded dragon would be healthy and well-cared for when it was time to purchase. We found Jay’s and I am so happy we did. Lauren was so knowledgeable and patient with all my questions. We brought home Luna today and I feel confident that we’ve provided her a safe and healthy environment. I will be back to get supplies and food! Highly recommend!!
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April 2022 by Adrianna G.
Care for they animals, very clean. employees are very helpful. prices are very reasonable they customize enclosures and also do bio active enclosures as well!
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April 2022 by Amber Dodson
If you are in the market for a new reptile I highly recommend Jay's exotics, everyone is super helpful and down to earth. We expressed an interest in a gecko they did not have in the store, but Jay was awesome enough to go to another location and back so we could see it. We ended up going home with a new pet and an awesome tank set up they set up for us to go home with! Thanks so much guys!!!
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February 2022 by Ashley L.
Jay's was a store that I always enjoyed and thought highly of. Everything for my python, including my python, was purchased at Jays. I even travel to South Philly from across town just to buy rats when there's other much closer locations. But I've lost all respect for this store and it's owner. Purchased a python and substrate that has now caused a snake mite infestation. He refused to take accountability when there's literally nowhere else the infestation could've came from.. won't help in any manner even with something as small as a spray.. and didn't even so much as reach back out. Stay away from this store. Bad business. No wonder there's always new employees every time I go.
