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“Very satisfied with Ardiel
He was very attentive. His interpersonal skills was wonderful.
All my questions where
answered. And he was very hands on showing me how to set up my equipment for my internet & my mobile phone. He really helped me and made me feel comfortable using my new phone. I know I will be able to get the help I may need in the future”
“I went to this Verizon location last Friday and it was over all a great experience . AJ was the one that assisted me. He was so patient, answered all my questions and got me in and out of there quickly. I will definitely return to this location and ask for AJ anytime I need any thing from Verizon.”
“AMAZING! They were so speedy, understanding g of my time limitations, cheaper (by a margin of almost 60 dollars) than my go-to, knowledgeable, and friendly. Will be coming here for all my phone needs and will be telling everyone I know!”
“Great service was attended to in a respectful manner and was able to get what I came for without no issues definitely will recommend to anyone looking for a phone and service”
“I just had service installed, so it’s possible my feelings could change, but so far I am THRILLED. From the warm and genuine customer service on the phone, to the clear and responsive appointment setting, to the friendly and mellow techs that installed for us it’s been very refreshing considering the treatment one normally receives from the big corporate companies.My speed has been fast up/down thus far and they don’t sell data. Hard to see a downside if it’s in your parameters of speed and you’re in the service area.”
“I came to this location 3 years ago and they were so helpful on helping me upgrade. I made the mistake of going to the store on 17th and Chestnut first and they didn't help me so I came back here and once again they were helpful. Honestly, this is THE BEST T-Mobile store in the city! Tynesha (sorry if i got the spelling wrong) hands down is the best employee ever! Broke down plans and cost for me, was so patient with letting me transfer everything over and gave me the best deal with the best plan. Going forward I will always pick this location. I love my new phone!”
“Let me just say I don't EVER want to go to another TMobile location. I was trying to get a new phone for MONTHS and every other store kept saying I needed to put $500 down on a new phone. I come into this location and it was ZERO down for my new Samsung Galaxy 24 Plus Ultra. I'm so happy and excited about my new phone! Cudos Chelten Ave! I'll be back!”
“This was my first time at this tmobile store, and they did not disappoint. Cierra our rep was VERY helpful and knowledgeable. I even got additional help from other team members. My questions were answered and my issue was resolved even better than I expected. Stop by this store if you need help.”
“Great employees And super patient with me being as though I'm a mom that was chasing her toddler around the store. Great service and answered all of my questions.”
“My wife dropped her phone, and I ran over it with the car. ( Really ) The staff was very understanding , after we all stopped laughing . She was able to get a promo phone. Kyle was very helpful... He should get a raise....”
“Thank you Mike for your useful tips and helpful policy knowledge! I was interested in knowing a little more about my recent Apple Watch purchase and possibly terminate my plan. Mike gave me a few options and when I decided to return the watch he was patient and still had a smile on his face. He mention since it was shipped to me (ordered online from a T-Mobile store) and within the 14days of purchase I could avoid a restocking fee, have a label emailed to me, and the plan could be cancelled the same day! So I called 611 right there and then and it was all true! I even received a refund for the taxes I paid on it. Thank you Mike for your patience, useful knowledge, and willingness to help!”
“First, I'm not a fan of Xfinity services and wish I had more of a choice in Internet providers and I've been having extreme problems in the last month. I went in to return a phone after cancelling my mobile account 12 hours after I signed up. I don't have a printer etc and told a supervisor that I would return the cellphone at a store. This Comcast store was clean, well lit, was told immediately that someone would be with me in a few minutes. Jamirah told me to go back and she would help me. She went above and beyond! After telling me that they didn't accept returns from purchases online and after going through my last few weeks, she helped me with printing the return label, putting everything back together and letting me know that I could drop it off across the street at a UPS. She was very friendly and helpful and it's seriously been a highlight to a rather dissatisfying experience with Comcast/Xfinity. Thank you Jamirah for making the return possible and painless. I truly appreciate the help you understanding you afforded me”
“Bought phone. I wanted a pink phone. The phone was not in the store. You can't order pink. I wanted pink. They had no phone case. I wanted a phone case. Sales people friendly.”
“I just want to give Rashan an excellent service review. He was patient, kind, knowledgeable, informative and he catered to the needs of my elderly, disabled family friend. What a wonderful experience in a clean, comfortable environment! Thank you for your GREAT service. I would recommend you and this store to anyone!”
“You can't come out of this store not satisfied, they will do their best to do business with you. They fix and repair phones too, if you are around that area and need to visit a phone store, you definitely need to give them a visit,,, thank you every one for the excellent customer service you provided. Best of luck....??”
“Definitely the best Boost Mobile I've been to. Wonderful service, the guys are great and very attentive to our needs. I bought a family plan and got 5 phones for Free!! Just saying thank you and I suuuper recommend them to anyone who's looking for a new service. BTW the service is great, all 5 phones are 5G and again, we got them for free Lol”
“Brian T. could not have been more helpful getting our account and phones setup. We had to port over a number from another carrier, upgrade a phone, and set up home internet. Brian was able to clearly explain all expected payments and knew how to handle all issues. He was patient through the whole process even when it was past closing time Brian stayed late to help us wrap everything up.”
“Had a long bad 3 week process no one could help. Omari , coach what they call him was amazing and very helpful. From over the phone few days ago to today. He is someone you should go to when visiting”
“Wonderful customer service. They store manager is very nice and polite.he gave me very good deal. Always help me. I bought three phone family line. We are very happy.”
“I just wanted to shout out Ariel at this location. She was exceedingly helpful, and went above and beyond to help us file a claim for my father's lost phone, despite a total lack of help from the customer support line (T-Mobile call center). She made a really stressful situation for my dad, much MUCH easier!”
“Good place to go to handle Verizon Mobile or Fios needs. Friendly and help customers representatives. I found going early in the morning helps as the mall gets very busy.”
“I was a metro customer for years and I happen to see this young lady named Suelee outside with flyers and approaches me explaining all the affordable phone deals when I switch. And I'm very happy with my boost service. Thank you Suelee for helping me your awesome”
“I took a friend today to switch her service to Tmobile. Dealing with 2 special seniors is not an easy task, with forgotten passwords, etc. Donte H took on this task like a champ. He never got frustrated, his patience was remarkable. I have had Sprint/Tmobile since 2001. I never experienced this quality of service before. Thank you again Donte H.”
“I visited this awesome store location yesterday. The associate was extremely, professional, and friendly ? She answered all my questions about the plans and becoming a boost mobile customer.Thank you ?”
“My brothers phone was locked and no one could unlock it. I took it over to this store, and the owner without hesitation tried to help me, and successfully unlocked the phone! He was very helpful and professionally gracious. I highly recommend using this store for your phone needs!Thank You!”
“Luis Jaquez is a great mobile expert. If I could put 10 stars, I would. He’s very professional, Polite and patient with the clients. He’s also very knowledgeable in what he is doing. I think he deserves a great promotion. Thank you so much for the service And great work!
Anna Axelrod T-Mobile customer.”
“My customer service experience at T-Mobile today was nothing short of amazing. The manager Ms. Yaislyn was excellent. Very professional and affable. Ms. Gloria assisted me with so much patience, kindness, and extreme expertise. Mr. Cao he greeted me with a awesome smile. Ms. Mykiah was incredibly kind and warming. I went in to purchase one item but left with a complete package due to me wanting to spend money because of the AMAZING customer service experience.”
“Bo (sorry if spelling is wrong) helped me out immediately when the online techs couldn't. I had tried three times with online support and after failing to resolve my issue after a week, I went in to the store and had it fixed in less than the hold time waiting for an agent online.”
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“Adam (the store owner) goes above and beyond with customer service. Service was fast and friendly, Adam is knowledgeable about the devices, and it’s very clear that he cares about his customers and his business. I was having an issue with my new phone (which wasn’t an issue at all, I’m just dumb) and he stayed late at the store waiting for me to return and help because he knew I needed the phone for work. Would absolutely come back here and would recommend anyone looking for a new phone to do the same!”