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May 2024 by Yvette
Purchased bundle and closure. Both started to shed the first time that I combed through the hair. Eventually, bald spots started to develop. This happened with just one install. I reported the issue to Lauren in the Phila store. She was very responsive and professional. She stated that she had to get approval from corporate to replace the closure. When I followed up with Lauren she stated that she was authorized to offer me a 20 percent discount if I “purchased another closure” because the 30 day warranty had passed on my current one. This happened after requesting that I submit pictures and complete a questionnaire regarding how the hair was handled at the time of installation. The hair was dry from the time of purchase.I have been a customer for 11 years. The quality of the hair has continuously gotten worse. The owners/corporate only care about profits. I STRONGLY suggest that you do not purchase hair from this company. When you do have a problem, it’s unlikely that they will stand behind their product. You can definitely find better quality hair, at a better price and likely better warranty. DO NOT waste your money. There should be an investigation into this company. This is not the only issues that I’ve experienced, it’s just the first time that I’ve written a review. This company definitely values Profits over selling quality products and customer satisfaction. I gave a one star rating because that was the lowest option.The previous closure shedded just as much.I mistakenly decided to give them another try because it was beyond the 30 days.Mind you, the $230 closures are supposed to last for at least three 3️⃣ installs!!!There was another instance after the hair was installed that my scalp itched so badly that I thought it would have to be taken out in order to get relief. I feel like I’ve been swindled. There needs to be better laws in place to protect customers from businesses that operate like this.***Response to owners “Fuzzy Math”Purchased closure: 2/9/24Had closure professionally installed: 2/29/24Called & shared defects to Indique : 4/30/24Emailed pics & completed survey: 5/1/24Follow up call due to no response: 5/14/24Offered a 20% discount towards“Another “ 4/24Received email restating offer of 20% off “Another “ purchase: 5/14/24I’m in possession of ALL RECEIPTS, emails and phone bill proving dates of calls!(100 days????) Absolutely untrue!!Customers Beware!!!
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May 2024 by Sylvia Black
Excellent customer Service provided by Lauren in the South zohikadelphia store.
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April 2024 by Erika Bansen
Nice store and collection of hair. I was able to pick up a bundle here easily. Wish they had more store like this !
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April 2024 by Dorjia Dorcius
Lauren was great! I came in and she was super helpful with helping me pick out what kind of bundles I needed. I highly recommend. I’ll be back to give a hair review but so far they have great customer service!
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March 2024 by Rosalind Williford
My first experience coming in and buying my own hair and Lauren provided exceptional service. She was very knowledgeable and well versed in the collections and helped me pick the best match for my hair! I will be back!
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March 2024 by Janet Bente
I love Indique hair and the customer service at this location! Very friendly and professional staff! Would definitely recommend!!
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January 2024 by Elle Love
Love Indique! Lauren is the best!
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December 2023 by Wasna Dabbagh
Wonderful service. They matched my hair color perfectly. I'll definitely go back and refer people to the store.
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December 2023 by Joi Smith
If you you’re looking for good quality hair then Indique is the hair you want. Love this hair!
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November 2023 by J
Lauren was so helpful! Excited for purchase
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November 2023 by Nicole Gabunia
Lauren was so helpful when I came in to get two bundles. Great experience
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November 2023 by Amanda Hayes
My experience was amazing. I will definitely be back!
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November 2023 by Shayla Vinston
Very knowledgeable sale associate and clean shop.
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October 2023 by Christina Collins
I duque is okay, I just wish they had more sales and offered clips in all the hair being sold. Staff at the front desk, Michelle was very helpful tho
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August 2023 by Nina Conteh
Convenient location, Second time shopping here..customer service is always helpful. Excited to try mg second bundle.