Hertz Car Rental at Philadelphia International Airport (PHL) offers a seamless and enjoyable car rental experience. Customers appreciate the variety of vehicles available, including luxury cars, sports cars, SUVs, EVs, vans, and trucks. Many reviewers highlight the clean and comfortable cars, making the rental process smooth and efficient. The ability to skip the counter with the Hertz Gold Rewards program is a notable advantage for members, allowing them to select their own vehicle directly from designated rows. Customer service is a strong point, with specific praise for staff members who provide friendly and professional assistance. One reviewer particularly noted the exceptional service from a staff member, emphasizing how she made the process easy and enjoyable. While some customers encountered minor challenges, such as unfamiliarity with car operations, the overall feedback is overwhelmingly positive. Returns are facilitated by helpful personnel, and shuttle service to the terminal is quick and efficient. Overall, Hertz Car Rental is recommended for its excellent vehicle selection, customer service, and convenient rental process.
I wish I could remember the name of the agent who helped me. She is a phenomenal asset to Hertz; she went above and beyond to ensure I was happy, comfortable, and pleased with the vehicle. She's truly amazing.
October 2025
As advertised...walk direct to car. Return facilitated by friendly personnel. Shuttle to terminal within 10 min. Plus plus!!
October 2025
I dont' travel very often so I was unsure of how the rental system was set up, but Hertz made it easy to both pick up the car and even easier to drop it off. I'll definately use Hertz again.
