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September 2024 by Julia Giarratana
Carmen is the best esthetician and the sweetest person! I see her once a month here and look forward to my time with her every month. She truly knows how to cater the facials to my skin and provides so much great advice on what do with my daily skincare at home. I have seen such an improvement in my skin already. If you are new to getting facials and are looking for a place to start, or if you are looking for a great esthetician in general, I highly recommend booking with Carmen!
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August 2024 by Andrea Han
My esthetician was Carmen and she did a wonderful job! She was super gentle and kept in mind my skin concerns (sensitivity, eczema, etc.). She made it a very calming experience and just enjoyable overall! Only thing is the services are a bit pricey imo. Would come more frequently if they were cheaper.
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August 2024 by LaTrice Hollins
Unfortunately I cannot rate their massage services because their customer service via telephone was so horrible that I couldn't even book an appointment. I called around 10am, only to be placed on hold for 8 min then someone reconnected the call then disconnected it. I tried calling back four times after being disconnected and received their voicemail each time. If the call volume is that high in the morning, they may want to consider hiring additional staff to accommodate the volume.
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July 2024 by Kamille Fuller
I have a membership and always forget ??♀️ but my credits always add up. Very friendly, helpful and great staff. I get both facials and massages. Always feel relaxed and refreshed!! Always clean!!!
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May 2024 by SafeTest Solutions
Amazing service.
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March 2024 by Jessica Murray
I made an appointment the day before and when I called day of they said I had nothing scheduled. In addition I arrived to my appointment 5 minutes ahead of time and they didn’t start until 10 minutes after my appointment and ended 10 minutes early so I really only got a 45 minute massage instead of an hour.
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February 2024 by Gunna Flyy
First off Jaz & Mia are awesome soon as you walk thru the door great service. I fell asleep 3x’s during my massage I’m drawing a blink on my masseuse name but she was more than amazing extremely helpful. Advice if it’s your first time like me make sure you know who is available for your time slot for preference of male or female masseuse. Request Deep tissue or ask for other add-on offers to get the best experience. Would have given them 20 stars if I could!
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January 2024 by Lakesha Watkins
Unprofessional cancelled my appointment at the last minute wasn’t accommodating lied about calling me a day before online says they closed at 8pm my appointment was for 4pm when I called to confirm my appointment, they told me that they close at 3pm which I didn’t understand if my appointment was at 4pm I booked for 2 people they call and said one of their masseuse called out and one of us could get a facial at 4pm and other one can get a massage at 4pm but we booked for 2 massages I told him we don’t want a facial I still wanted to get massages. He said he was going to call me back and never called back then when I reach back out, they told me that both of my appointments was canceled altogether. Very unaccommodating and unprofessional
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January 2024 by Isaac Harrouche
Not good service, poor quality
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January 2024 by R “Traveler” Harper
I am a hand of stone member I have been for a while. I went to a new location; because the appointment I had at another hand and Stone was canceled. Due to an emergency. I visit the University City location. I had a massage with the girl name Dinisha. She asked what was I looking for certain areas that I needed her to work on within the massage. I let her know that I always have a lot of tension up in my shoulders and neck area. I also let her know that every time I go to get a massage they work a lot of knots out of my shoulders. When the massage started it was more like she was rubbing me down with the oil, she asked how was the pressure; and I let her know she can go a little harder. She began to use her elbows which did not feel good. I purchased the Menthol soothing cream as an add-on. That was not used until she had me turn over and lay face up. She applied the cream to my shoulders, rub my shoulders for a minute on each side and that was it. This was the worst massage I've ever had. When I let the lady at the desk know about my bad experience, she immediately said I need to communicate what I was looking for was the masseuse. I let her know I explained exactly what I was looking for and what I expected. Then she proceeds to tell me that I should have booked a deep tissue massage. I've been to Hand and Stone locations all over and never had to book a deep tissue massage, to get medium pressure. That was not a massage.I was rubbed down with oil the whole time. I also let the lady at the desk know that I felt the same way walking out that I felt walking in, my back was still tight none of the knots were worked out of my shoulders or neck area. I am extremely upset that I wasted one of my spa packages to get rub down. I should have stop the rub down and walk out mid massage, that's how disappointing that service was. I will no longer return to this location. I did not like the way my concerns were handled. Oh she did take off the $10 for the mentholcream addon. That Big waste of my spy package. Very Disappointed.
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December 2023 by Yvonne Harris
I've had great service at this location. I previously was getting my massages at the Bala Cynwyd location and the person providing the service kept changing each time. Cancellations were also problematic. I recommend Taylor, who has been my masseuse for over a year. I have recommended him to friends and they have always been pleased with the service.
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December 2023 by Bushra K
Its not what am looking for. Scents are very important for me and it was more of an express service…
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November 2023 by Asia Bell
Clean nice people
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November 2023 by العين الساهره
They ask for the card's PIN, beware of them
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September 2023 by Andrew B
Excellent, as always. Highly recommend Megan as a massage therapist
