Geek Squad, a division of Best Buy, provides a wide range of repair, installation, and setup services for various tech products, including computers, tablets, TVs, car stereos, GPS, cell phones, and home appliances. With more than 1,100 locations across the country, their agents are equipped to handle most makes and models, regardless of where the products were purchased, and can help customers get the most out of their technology. While one customer experienced a mix-up with their TV order, the Geek Squad team worked to resolve the issue, providing a case number and arranging for the correct TV to be delivered. Another customer, an older woman who had relied on Best Buy for years, praised the exceptional service provided by Julian Morgan, a Consultation Agent at the South Philadelphia store, who was knowledgeable, patient, and customer-centric. Additionally, a customer who ordered Geek Squad protection for their laptop was satisfied with the welcoming and fast service they received, as the team was able to fix the laptop in a timely manner. Overall, Geek Squad is known for its comprehensive tech support and repair services, with a focus on providing a positive customer experience.
