Firstrust Bank in Center City is highly regarded for its excellent customer service and welcoming atmosphere. The staff, especially Wayne and Lenny, are praised for their friendly attitude, genuine personal attention, and willingness to help. Customers appreciate how Wayne takes the time to explain banking options, provide knowledgeable advice, and make them feel valued. The staff is described as always polite, quick to assist, and always welcoming with a bright smile, creating a family-like environment. The bank’s culture reflects a family-owned business that emphasizes personal care and customer satisfaction. Several reviews highlight the staff’s ability to handle complex situations, such as resolving issues with stolen checks, demonstrating high levels of professionalism and support. Additionally, the bank offers convenient hours, including Saturday service, which is appreciated by city residents. Overall, Firstrust Bank is recognized for its warm, friendly service, attentive staff, and commitment to helping customers with their banking needs, making it a trusted and enjoyable place for banking in the area.
