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September 2023 by David Ziccardi
This is not a bank, folks. So don’t expect cash transactions. Sheesh. I visit this office at least once a month to deposit money using CHECKS. Transactions are always handled quickly and accurately.I have several accounts. My advisor at this particular office has always taken the time to explain various options to me and complete purchases quickly. If you are upset about losing money, perhaps you should consider lower risk investments.
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May 2023 by Dwayne Generette
Very knowledgeable and professional. I always receive very clear information when speaking with the fidelity associates. Enjoyable experience
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April 2023 by Mark A
The team at Fidelity have been so helpful un setting up my IRA. They are responsive, professional, and friendly. I was able to walk in to the Philadelphia office, complete the tasks that were needed, and be back out the door in about 15 minutes.
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April 2023 by Marshall Andrien
Fidelity is great at direct registering my GME shares into my own name instead of street name. That way, if Fidelity goes the way of FTX, I know my shares are safe with my company's Transfer Agent.
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February 2023 by theresa simpson
Poor customer service and the wait to get them on the phone is a mess and music ? keeps playing in your ears and the different opinions to follow is just unnecessary trust me. Imagine it was my first time call yesterday ooh.
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October 2022 by Barb Hauck-Mah (barbhmphilly)
We have been very pleased with the quality and professionalism of our Fidelity investment advisor at this office. We appreciate their flexibility in meeting with us both online, by phone or in-person as needed. They have consistently kept us in the loop with quarterly check-ins, and have provided advice to meet our needs. We have never felt any sales pressure. Their integrity and professionalism are impressive. Their renovated Market Street office is tech-forward and gorgeous.
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March 2022 by Lynda Santiago
They don’t cash out their own checks
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November 2021 by Paul C.
I called Fidelity several times about a work order over the course of several weeks, and they kept saying they would call me back. They never did call me back. Now I am thinking of closing my account that I have had for over 15 years, and am very disappointed. Please do not do business with them.
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July 2021 by James Mccollum
The individuals spoke with me professionally, but the processes, the time frames, and the expectations are very unrealistic. The company is very unflexible in their process. I will not continue to use Fidelity services, nor will I refer them to individuals who ask me my thoughts on Fidelity services.
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January 2021 by Michael Lazin
You can talk to the teller on an iPad. There is no human being in the bank in the pandemic. They were helpful.
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July 2020 by Salifou Traore
They blocked my account because I forget my password , and when I call them they never answer the phone call like a hour they was talking about some you have to mail us your paper and etc ?
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June 2020 by Gem M.
Managing money is usually a stressful task, but as a customer of this branch for a while now, I can confidently say the staff do their very best to make it a good experience. They've helped me through several complicated processes and I always felt that they were very competent and genuinely cared. Even after I moved away I still consider this office my home base. The online tools are also very helpful.
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January 2020 by KL Wong
Phones are always answered promptly. The staff are always professional and helpful. I would recommend the service.
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January 2020 by Ellen Huang
Helpful front desk lady
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November 2019 by James English
Just terrible handling of a simple UTMA account, multiple visits and phone calls from/to multiple people, and much misinformation from the Philly office in particular. I will never use Fidelity for any investment accounts.
