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June 2024 by Cheryl A. Mobley-Stimpson
Customer service was excellent at the CVS, located 22nd and South. Give Diane a raise and two weeks off for the professionalism and patience she displayed.
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May 2024 by Nian Entertainment
By far the worst and most rude pharmacist I have ever encountered. Horrible customer service. Waited for prescription pick up for over 2 hour. Pharmacist did not apologize and told me to hurry up in line and be quick. Meanwhile I was told it would be ready 3 hours ago on phone. Calling to put in complaint. Never again. Avoid this location
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April 2024 by Gianna Curci
Great experience, clean store, incredibly friendly and helpful staff. Special shoutout to Andre for going in back and helping us find what we we’re looking for!
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April 2024 by Quinn Ruiz
Extremely rude pharmacist. Horrible customer service.
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March 2024 by Michael Scavo
I waited on the phone for the pharmacy for 1 hour and 56 minutes with no one ever picking up. During the call I went there and there were 3 pharmacy staff and only one person needing meds. Over all both times I went there in the 2 hours the place was dead. No one around. When I went up to the pharmacy I heard the machine on repeat going " you have 2 calls on hold" over and over. The second time I went back I informed the manager and she said she is going to talk to the staff at the pharmacy. I hope she can show them how to pick up a phone. Over all the manager seemed to want to handle the issue so I appreciate that and the other employee named Ciera was very nice as well. She truly cared about what was going on and was very professional. I can tell she is a great employee. Here's a photo of the wait time.. Also this took place between 6pm and 8pm on Friday March 1st. 2024 The pharmacy closed with never answering my call. Whatever the problem is I hope they get to the bottom of it cause this has happened many times before. The average wait time at this CVS for a phone pick up is usually 30 to 40 minute wait. I hope that changes. Busy or not doing their job? You be the judge.
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February 2024 by Eli Kimberlin
The pharmacy here works so hard! They’re always fast and professional. Love this location. Stuff is out of stock on the shelves sometimes but they do what they can
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February 2024 by Morgan B.
the cvs at 1138 N 2nd in Philadelphia has the worst customer service. the women, Alicia sold me pictures that did not finish printing, then got the final price from my ONLINE receipt. After she claimed 'they are all there'. She did not give me a receipt in the store which she denies. When I confronted her over the phone that they were not all there she raised her voice at me and then hung up on me. I called back and explained that you cannot hang up on paying customers, then she proceeded to hang up on me again. I went back to the store to get a refund (which she said I could do) but then she would not refund me because I didn't have the receipt she didn't give me. I also put my number in but she would not look it up. She then proceeded to raise her voice at me and at that time I did not feel safe so I left. I'm very upset with how the store is run and more upset that I didn't receive an item I paid for. I WOULD NOT RECOMMEND THIS STORE.
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January 2024 by H. Saunders
20 mins to grab a prescription. And this is after giving up yesterday
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January 2024 by Sandra S.
I had received a coupon from GSW for Trelegy Elipita which I used in 2023, my co-pay was $0.00. On 1/12/24 my pulmonary Dr, gave me another coupon the 1st of this year after going for my check up . I presented it to the Pharmacist at CVS 101 City Avenue, Bala Cynwyd, PA 19004 where I get all my prescriptions. For two weeks I have been given the run around. First I was told the coupon was denied, I called GSW and they told me they didn't deny it, neither did caremark. I called the Pharmacy and held the phone for 2 hours, I let the phone ring as I drove there and it was still ringing and no one was answering the phones. I called GSW and spoke to Delana, Christie, Adira and the last one was Brittany today. They told me that when the pharmacist was applying the coupon, they reversed the claim and that's why it didn't go through. GSPW gave me a phone number for the Pharmacist (Rasheeda) to call direct so the problem could be corrected. I called her and gave her the information, she said she would call. That was yesterday 1/22/2024. Rasheeda also said I wouldn't be getting the prescription for free this time. The coupon would be covering $100.00 and that was fine. . Today 1/23/2024, I called GSW again and they told me they had been calIed by CVS (Rasheeda) was supposed to call back but didn't. I called CVS and spoke to her, she immediately began to tell me that they didn't get back to her, when in fact that's not what they told me. GSW said she was suppose to call them back and didn't. I told her that I would be picking up my prescription after work today. After my husband picked me we headed straight to CVS, she saw me and said she would be right with me, but instead a young man, that had helped me last year to get the coupon to go through made a call. He was on the phone for the same amount time I was there 1 hour. After all that he told Rasheeda and she conveyed to me that CVS is no longer accepting the coupons.... 2 WEEKS BACK AND FORTH TO TELL ME THEY ARE NOT ACCEPTING THE COUPON... VERY FRUSTRATING!!!!!
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October 2023 by Nynoshka Poobalan
Worst CVS location. EVERYTHING is locked up! No one has time to find the 1 employee in the store and have them follow you around so they can unlock multiple items for you. Not to mention, the stock is always depleted. ALWAYS depleted. They’ve been giving me the SAME excuse since COVID times as to why there is never enough stock of items, like Dove Soap for example. I walked in to try yet again to see if it would be different, i immediately said “I’ll go to Target” and left after experiencing the same nonsense here.
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October 2023 by PLS Philadelphia Lyfe Style
The absolute worst place in the world to pick up your medication. Do not go there. They’re rude and they take forever. Do yourself a favor, and find someplace else ???
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October 2023 by esmeralda Morales
Managers are awesome ? my favorite cvs
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September 2023 by kykss1922
Awful pharmacy. Raced there by 7:50pm to pick up my pain medicine (they close at 8). CLOSED. No reason, no apology. They simply don't care.
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September 2023 by Deborah Leavy
Empty shelves, remaining stock locked up, and nobody answers the phone.
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September 2023 by Adam S.
This not directed at the pharmacy staff at this location but CVS corporate and their app. Practically every time I schedule a vaccine (Covid, TDAP, whatever), I arrive on time and the pharmacist says they do not have the vaccine available for the appointment. When I ask why the app allows appointments when vaccines are not available, I get a shrug as if this happens all the time and not even a glimmer of apology for wasting my time. Complaints through the CVS app have been met with complete silence on each occasion.
