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February 2024 by Dean Dobkin
There are substantial problems with their dispensation of medications, and their honesty. I was told last Thursday that a particular medication would be in by a Saturday when they don't stock it in any CVS, anywhere, ever. And they couldn't even give me the corrected information before Monday! So I went without my needed medication because they are incompetent jerks!
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December 2023 by Michael Irvin
They don’t observe their open/close times
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November 2023 by Naseehah Feaster
The employees here are extremely rude. I went to pick up a few things but the toothpaste was secured so I called for assistance a few times and an employee named Jackie came to assist. I greeted her with a good morning and she ignored me. I said good morning again in case she didn't hear me she looked me in my eye and ignored me saying to grab what I needed. I grabbed the toothpaste I needed and noticed that she was pregnant also. I told her congratulations and she asked if I was done so she could lock the case. When I returned to the front of the store to pay for my items she stood right next to me watching me put in my card information. I asked her to back up and she said she was working on the machine next to me. Not once did she work on the machine next to me. Instead as soon as I finished paying she walked back onto the floor. Absolutely horrible customer service I will not be returning to this CVS.
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November 2023 by Patty Mullin
This is the 3rs location I moved my script to. It was better than the location on Fairmount Ave (way closer to my house). But this month I received text telling me they were ordering my prescription almost a month later and I have not heard anything about it. Started calling and no one answers phones. Typing this while I am on hold for about 30-35 minutes. Been doing this for 3 day, multiple times a day. Outrageous! Meanwhile I took the last of my meds 2 days ago. If I die my family will sue CVS.
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October 2023 by Richard Stevenson
Very good experience. Was able to find everything I was looking for and the staff were very helpful. Recommend.
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September 2023 by Kristin W
Closed at 8 pm while google says it closes at 10 pm?
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August 2023 by Ryan Hallas
Some items in the store are locked up and you need assistance from an associate. I believe the elderly man in the vitamin aisle rang the assistance bell at least 7 times while I was in there, and no one came to help. I also saw a mouse scurry into the back while I was looking for allergy meds. Probably didn't want to help either.
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July 2023 by Vince G.
They have about a half dozen people working in the pharmacy but they are slow as heck. Refills take about a week to fill.
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July 2023 by Desiree Geiger
Cindy was of help, bubbly personality. You go girl!!! Good luck with school!!!
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July 2023 by Rene Marin
Excellent service you guys are the best
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February 2023 by Gloria Gaines
I not going to this location unless i have no chioce. I went back in Pharmacy area. Teller was making all kinds of faces she She act like she didn’t want to do her job. The Pharmace was very nice.
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February 2023 by Ashley J.
I have been to this CVS on numerous occasions. What I feel warrants a review are for two reasons. The first is the pharmacy. There was a pharmacist (Rana) who assisted me there that deserves a shout out because she was so helpful towards me. I went to an Urgent Care (Jefferson) awhile back as I thought I had Covid (turns out it wasn't) , but was prescribed a medication (Albuterol) by the MD I saw there. She had informed me that the medication the doctor prescribed wasn't covered by my insurance and would cost me $40. She said that there was another type of medication that was similar to the one I was prescribed and covered by my insurance (Levalbuterol). She went out of her way to call the urgent care directly but was unsuccessful with getting through as they hung up on her. She then called advised I call the UC and I did get through but then I was hung up on as well. She then called a second time and still wasn't able to get through. On my final try we were able to get in touch with the MD, and we used my phone on speaker and she spoke to the doctor directly. I was then able to get my prescription filled for the alternative medication. I did have to wait quite some time as the UC didn't put it through until about an hour and a half later, but they did nonetheless. I was so happy about this as the new medication costed $10. What I really appreciated the most was how willing Rana was to help me. She didn't need to take this extra steps or even inform me of a cheaper medication but she did and that says something. I also wanted to give a shout out to a security guard (Adreim) I'm not sure if I spelled his name correctly but I had brought my dog Bonnie in recently (she's an ESA and soon to be PSD) as well and she gets excited easily with others and he took notice and was actually able to calm her down. His kind and friendly demeanor towards her made my store visit (unrelated to the pharmacy visit I had as these were two separate visits), made it all the more pleasant. He even took the time to show me some tips on how to train her. I was so grateful and impressed and he took to Bonnie really well. She now has a CVS friend! Anyhow, I appreciate the service I received. One of the store attendants also helped though I didn't get his name. Bonnie was so reluctant to leave the store once we got to to the entrance that she stalled and parked herself right in the entryway. The kind gentleman came away from the register to help redirect her outside which I found beyond kind. I wish I had gotten his name but I didn't. I just appreciated the kindness and sincerity they both showed to me and my dog that day. It's nice to know my main pharmacy has my back in more ways than one:) Thank you.
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February 2023 by Janine A.
I just experienced (2/5/23) the rudest & most unprofessional interaction with the pharmacy. I will transfer my RX & will not patronize this location ever again. Their overall low star Yelp rating is appropriate- I will look into an independent pharmacy to no longer patronize CVS at all. I called at 1:14 pm to refill a Rx. The tech said 1 hr. She heard my disappointment & asked if I was already there . I stated I was a a couple blocks away, she said to come in 20 minutes. The call lasted 4 minutes, so she said this at approximately 1:18 pm. thus summoning me at 1:38 pm. At 1:40 pm, I arrived to a closed pharmacy gate & a sign noted they close 130 - 2 pm for a break. After waiting a few minutes, I asked the pharmacist about my Rx, I said I was told to pick it up now. She replied, incredulously, they're on break, etc. "We're 12 minutes into our break, we open at 2 pm." I relayed my confusion because I was told to come at this time. I asked if she was the person I spoke to, she said no. Then the tech (out of my view) said she told someone that, but that was "a while ago" with an attitude of annoyance in her tone. Umm...it was 20 minutes ago...that's how long ago she said it. I walk away, understandably frustrated. Clearly, the tech didn't realize the time when she told me to come in 20 min, inadvertently, telling me to come when they're closed. An understandable mistake. But instead of owning it, they treat me poorly, as if I am the issue. I'm doing what I was directed to do. This increasingly bothers me as minutes tick by. (To be fair, the pharmacist didn't know I was told this, but her affect was still rude.) I had my wife & kids waiting in the car outside & this will now be about 45 min of them waiting. I buy snacks, take it to them outside & explain the wait. At 1:55 pm I go to the gate & stand to await the opening. Before it does, I hear the tech (still out of view) say to the pharmacist, in a nasty tone, "...& when she called, it was like..." the pharmacist stopped her, looked at me with wide eyes to try to indicate to this poor excuse for an employee to shut up b/c I'm standing there. They didn't know who I was, but they quickly learned who I'm NOT...& that's "the one." I proceeded to read that little girl & the pharmacist for filth. I attached the screenshot of my call. I am also not the silent type, the entire store probably heard me say the only thing they should be offering me is an apology for their mistake, not their attitude. The pharmacist immediately changed her affect, apologized & filled my Rx in 5 min. She was suddenly pleasant as pie, twice as sweet. I know it's hard to find good help, but you lost a years-long customer today.
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December 2022 by Charles Pilkington
This store is poorly managed and the carpets are stained from previous spills. I know of people who avoid using this store and instead go the one at 12th and Market St.
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November 2022 by Zak Edington
You lock your doors 30 minutes early