CVS Pharmacy® in Philadelphia aims to provide convenient services for pharmacy, health, and wellness needs. Open seven days a week, it supports customers with prescription refills, vaccinations, personal care items, and more. Many customers appreciate the friendly and efficient staff, noting that appointments and services run smoothly even during busy times. The store is also kept clean and organized, with a variety of products available, including live plants. However, not all experiences are positive; some customers report issues with prescription accuracy, leading to frustration and the need to seek medications elsewhere. There have been commendable instances of customer service, such as staff members going above and beyond to assist with urgent needs, like charging a phone or ensuring medication is ready at closing time. While the pharmacy has its strengths, it also faces challenges, particularly regarding staff training and handling sensitive information, as highlighted by a customer’s experience with a misplaced vaccination card. Overall, CVS Pharmacy® strives to meet the diverse needs of its customers while working to improve its services continuously.
