CVS, a prominent pharmacy chain, offers a diverse range of products and services to its customers. The store experience, however, can vary depending on the location and the staff's responsiveness. One of the main concerns raised by customers is the accessibility of certain items, which are often placed behind secured glass enclosures. This can lead to delays in service, as customers need to wait for an attendant to assist them, even when the store is not crowded. Some customers have expressed frustration with the time it takes to receive assistance, suggesting that a more efficient system could be implemented. Additionally, the pricing at CVS has been described as "out of control" without the use of various discounts and promotions. Customers have expressed a desire for a more straightforward and universal discount system that would apply to all purchases, providing a consistent and transparent pricing structure. Despite these challenges, the staff at CVS have been praised for their professionalism and dedication, particularly in the pharmacy department. Customers have highlighted the exceptional service provided by specific employees, such as Rana, who went above and beyond to help a customer find a more affordable alternative medication. The staff's willingness to assist customers and their attention to individual needs have been appreciated by many. Furthermore, the store's security guards have also been commended for their friendly demeanor and their ability to provide additional support, such as calming a customer's emotional support animal. Overall, while CVS offers a wide range of products and services, the customer experience can be inconsistent across different locations. Improvements in accessibility, pricing transparency, and staff responsiveness could enhance the overall satisfaction of CVS customers.
The pharmacy much like any other CVS pharmacy has a bunch of young rude people including the pharmacist on duty. They look thru you and you can see that they do not care. They don't realize they have peoples lives in their hands they need classes on how to treat the cust. Only highlight was the nice young lady at the front... read full comment
October 2024
There is way too much focus on non-healthcare items. Pricing is out of control without the contortions of CVS discounts. A uniform system of discounts applied to any purchase for whatever amount eligible (similar to Extra Bucks but universal for ALL discounts) would be far preferable with the same total value.
June 2024
I knew my way around the store but when I was looking for something I couldn't find it. The gentleman work there help me find what I was looking for it was in stock.
