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October 2024 by Tiauja Kennedy
So, my shopping experience at this CVS was fine but when I got to the front checkout, I was taken back by how absolutely abysmal the cashier was. She was on the phone the entire time, want a call that was personal, should an absolutely terrible and mean attitude, and did not once look up to look me in the face, nor did she greet me. I had to greet her first. I've worked in customer service, and I've worked at CVS. And I would have been fired on the spot if I had behaved this way. CVS, hire better people.
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October 2024 by Ali
Bret the pharmacy manager thought it was amusing that I couldn’t get through on the phone and that I’ve have been trying to get my script filled via there app and IVR for a week - He actually chuckled the level of care and professionalism is poor! Starting from the top down, apparently.
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September 2024 by Kati Austgen
Tried to get help with a forgotten prescription while traveling but the staff couldn’t be bothered take 10 minutes or less to help me 30 minutes before closing. Sent me to another location which fortunately was happy to help despite being much busier.
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September 2024 by Bernard Sayles
Was able to purchase what I wanted in a timely, efficient manner.
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August 2024 by Daniela “Dani”
Sadly, this store is always chaotic when I go in. I’m not sure if they’re understaffed or just overwhelmed. I was just in here picking up a prescription and was verbally harassed by three young teen girls (who were in the process of shoplifting) while I was on line. I can stand up for myself and de-escalate situations however, I don’t want to be harassed or ganged up on when I’m coming to pick up an RX or shop. I stopped coming here for a while and then came back because it’s convenient. It’s a shame that this place is so crazy and unruly. I wish security would be more mindful of who enter and keep both employees and patrons feeling safe.. I would not recommend this location. Go to 12th and Walnut or 18th and Chestnut locations or just get your things delivered. This CVS is the worst location in Center City. Avoid.
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July 2024 by Avery Mas
Brianna at the pharmacy is kind and helpful.
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July 2024 by PHL
Great staff excellent customer service skills always a pleasure!!!
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June 2024 by Shonda Gray
I like the CVS downtown 11th & Market Street. They have everything that I need in there. And all the CVS staff was very nice ? to me.
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May 2024 by Raul Gee
I have shopped at CVS Pharmacy they have a good customer service and professional. There prices are reasonable. They have Santander ATM for easy access for deposits / withdrawals.
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May 2024 by Matthew Harris
The workers were very helpful and nice
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April 2024 by Jessica Rice
I get the need to protect your product but then you need to staff appropriately. Waiting 5 minutes for deodorant makes you lose a paying customer.
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March 2024 by William Haberlach
Friendly
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February 2024 by Chris ROANE
Great to to shop and get all the things you need.
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January 2024 by Cheryl Morrison
Go to store. ✌?❤️?
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January 2024 by K M
I love the order online pick up experience although sometimes I find items that can only be shipped and not picked up at the store. Overall satisfactory experience.
