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October 2024 by D G
I had to move in an emergency. I called them to ask about same day service. 4 hours later I was completely moved. Rahmet!
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October 2024 by Jason Wood
These guys are amazing!! No damage to any of my stuff despite going up four flights of stairs. They also reassembled my furniture just like it should be. Absolutely recommend!!! Best around here!
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October 2024 by Gabriella Taylor
I found Cool Moving from the great reviews I saw online to assist my wife and I with our move last month. Originally, and per our agreement, movers were supposed to arrive between 2- 3 PM. Four days prior, I communicated that the elevator reservation wouldn't start until 3 PM so it's probably better if the movers arrive closer to that time. The morning of, I communicated a good spot for the moving truck to park, and in response I received a text "Movers will arrive at 4 PM", I said that that was fine (note there was no apology or explanation from the texter). At 3:30 PM, 30 minutes before their already late start time, I receive a call that the movers actually won't be there until 6 PM. There was no apology or offer to make amends for now arriving 3- 4 hours after the original agreed upon time slot. I was suffering from a migraine at this point and had to reach out to convince my property manager to adjust the elevator reservation time.
The movers arrived after 6 PM and didn't finish up till nearly 11:30 PM. The only reason they were able to finish up by that point is because my wife and I jumped in to help get it all done as soon as possible, otherwise they would have left much later. My brand new desk ended up scratched and damaged from the move, I can't help but think it was because the guys were tired from working a nearly 16 hour day. We tipped them well for the effort they put in.
I am frustrated that I didn't receive an apology or acknowledgement from management of how unprofessional the whole experience was. We spent a lot of money on this move and would have gone with a different moving company if we knew the communication and timing would have gone the way it did. At the end of the night, the guy handling the money asked if it was ok if he rounded up 10 min to make the money easier... exhausted and knowing he couldn't make the call to round down, and we didn't have small bills, I said yes. In hindsight I am incredibly annoyed that we actually paid more for the service.
Rather than going right to leaving reviews to warn other potential customers, I requested that Cool Moving makes amends for the poor experience we had: A start of 3-4 hours after the agreed upon time, no apology or acknowledgement for the inconvenience, we had to jump in to assist with the move in order to get the job done before midnight (note I was still not feeling well from a migraine), my wife's cancelled evening plans, paying more for the service, and a damaged desk.
I sent an email directly to the company 2 weeks ago detailing our poor experience and have yet to hear back. A very disappointing experience, and I recommend others do not use Cool Moving.
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October 2024 by Richard Mitchell
Wally and Fred did an amazing job! They were quick at moving and protected our things. Very responsive, respectful, and motivated individuals! Thank you guys ??
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October 2024 by Deziree Gerrick
I am VERY VERY VERY pleased with this moving company. I believe Alex set the arrangement for the movers. They came on time and were extremely communicative. I worked with Wally and his team. They moved my stuff from the 3rd floor apart into another 3rd floor apartment. They were professional and did great timing. Wally was so nice to work with! Whenever we have any moving or hauling needs I will DEFINITELY work with them. They had the best moving cost and they were extremely professional and efficient! I HIGHLY Recommend!
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October 2024 by Sheron Jones
Great service.. Handled with care. No complaints!!
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October 2024 by noel alston
Cool movers is a good quality and Quick company. The guys did a professional job, they wrapped up all my items for the move to make sure nothing was scratched or broken. They also set up/put together furniture as they move you in the house. I have already recommended them to other and if I need move again I will use them.
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September 2024 by Phoenix Surviver
This Should Not Be In Business They Damage Or Break Your Furniture And Doesn’t Address It!
Call Street People Before This Place!!!
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September 2024 by Kim Yarborough
Great service! Packed and Moved my 1 BR in great time. Communication was great and their attention to detail. Would definitely use again
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September 2024 by Raghav Vij
Very helpful and professional team. They were very efficient and took great care of our things while packing and unpacking.
They communicated well and kept us informed during transport. Would highly recommend.
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September 2024 by Ellen
This is the 2nd time I’ve used cool moving. I felt that the movers were respectful, professional, and efficient. Nothing broke or was damaged and the price for moving in the city was reasonable. Alex was flexible with timing and scheduling.
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September 2024 by Jason Macbeth
Hi Alex is simply one of the coolest people you’ll ever run into. I had a job booked and the week before Alex and his crew were due to move me there was a devastating fire at my house and the furniture completely destroyed. Not only was Alex sincerely empathetic, but he refunded my deposit without even saying a word. We need more cool people like Alex in the world!
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August 2024 by Rachel Zavorski
I can’t say enough good things about Cool Moving. Wally and Fran were kind, helpful and extremely efficient. They paid close attention to detail when wrapping and protecting all necessary furniture. Thank you for making my move as smooth as possible!
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August 2024 by Cara Stone
I recently moved from Delco to Philly and had a fantastic experience with Cool Moving. Despite needing movers on short notice, Alex the dispatcher ensured his team was available and ready to handle the job. On a hot and humid day, Wally and Fred tackled tight spaces, heavy items, and multiple flights of stairs with a can-do attitude and impressive skill. Moving from my childhood home was a big deal for me, but they made it so much easier. They were not just professional but also incredibly understanding and kind, encouraging me to relax and enjoy time with my family while they handled the heavy lifting. I’m grateful for their help—my move went smoothly thanks to them. If you’re looking for movers who get the job done quickly and with great care, I highly recommend this team. You’ll be in great hands!
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July 2024 by Vinden Johnson
This move went smoother and cleaner than I could have hoped for. Every item was treated with the utmost respect and the men they sent were in good spirits. I would choose them again!
