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May 2023 by Google user
Please stop all this digging we homeschool our children you guys never give a notice so we may prepare no you all show up digging, causing a complete disruption also with the heavy machinery the Rhodes come into our homes, this is ridiculous who will pay for the missing school day and Rhodes removal??? We the people the residents this is horrible Please Stop
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May 2023 by Penney Kohl
Comcast is the worst company. After taking a double payment out of my bank account, they are refusing to refund the difference. They had permission to take $570.82 they took double that amount. It’s been it’s been 10 business days since the 2nd payment posted, I call today, and was told I have to wait another 3 days and then a decision should be reached, then it’s additionally 5-7 business days if approved for the money to transfer back into my account. I hate that I can’t speak to any Supervisors or their Finance Department. Their customer service center is in the Philippines, so the language barrier is extremely high. I researched to find there is a Corporate Headquarters in PA with a local number listed, of course you call and it automatically goes to the Philippines. I have filed a complaint with the BBB and will find a way to cancel services as well. They should be ashamed of themselves. Poor customer services with attitudes that they could care less about taking so much money.
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March 2023 by Andy Rowland
Bad internet, extremely rude customer service. Worked hard to never have to use comcast again. Finally got another provider that’s better and now they are in my front yard digging up my grass to put in another line for other. The worst ever
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March 2023 by Gio Stabs
What a terrible experience for an existing customer. We moved houses, had an appointment from 10am-12pm. Sat at the house waiting, all the updates were lies (10:45, then 11:30, then a call “on our way”), they never showed and said we weren’t home. Rescheduled for 2-4pm, and the EXACT same thing happened again. Rescheduled for 8-10am the next day, and that was never actually scheduled, so the “supervisor” we spoke to lied to get us off the phone. So we gave up, called Verizon. I hear they want to collect money from paying customers for providing a service. Who knew?!?
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February 2023 by Steve Wood
I have been a Comcast customer for over 10 years. My contract continues to go up and the services is not competitive, 75 mps. I was informed that my account was moving to 1 gbps only to find that it was an error. This is a business account. I have had several outages and some taking a day to resolve. I work overseas night hours and the outages are prioritized lower. I have not received compensation for the outages. With my contract ending, I called into re-establish. I was given a higher rate and upsold. When stating that this was not valued to my company, I said I would be forced to leave. I had to find a new provider. Calling back in after a new provider was found, I reviewed all with the agent. I was then told that I would be charged for a 30 day disconnect and would be getting a new invoice. When I received the invoice, I found that my original charge of $89.00 went up to $138 and then up to $184 each month consecutively. On top of that, they issued a late fee of $10 even when I was waiting on the new invoice. It appears that Comcast wants to punish customers for being forced out. I have gone with Utopia/Sumo 1gb for under $80 and no contract. Something is wrong here. Would enjoy talking with someone who would like to keep me as a customer. Update: Comcast has called me back. They have an executive customer care team led by a VP specifically responsible for customer care and delivery. After some review, they reversed most of the final charges. I appreciated that. I wish them well. Comcast is so big and has the ability to lead the way in customer care. There is a ton of competition coming in the near future and it would be nice to see them be a part of helping customers world wide by improving their customer fulfillment practices.
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February 2023 by Jt Smith
How have these guys not been in a class action suit or complaint. They double bill customers and then avoid corrections and refunds. We moved and transferred service from one address to another, they continued billing both locations and continued further after this was identified and reported. Had to finally stop payment with the bank. Supervisors and managers lied about accountability\\acceptance for overages and refunds for $1100 that never came to fruition. Management is obviously trained or instructed to prolong and to create more confusion and delays. Whoever\\Upper level managers that is instructing these tactics needs to be held responsible. Not sure how they get around it being criminal. It's stealing.
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February 2023 by Arlene Ciparro
Horrible!!!! I want to lower my cost, can't get anyone to understand.. Going to send a letter to corporate, see if that helps. Spent to much time trying to get someone to understand. I saw a plan called Popular TV $125, I told the girl I wanted to change to that, knowing the channels I would loose. She said ok, put me on hold and then got back on laughing, saying it's going to cost you more!!! This was not available to me, only NEW customers, if I took this my monthly fee was going UP by approx $30.00. Hung up on her. IT DOES NOT SAY NEW CUSTOMERS ONLY.
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January 2023 by Mrs. Stam
This place just opened so I'm sure there are kinks to work out. Food is good but I can't leave more than 1 stars bc service is slow AF. Both times I waited for 15 minutes because a side dish had run out. Not sure why they don't prepare backups. Poor planning? No sense of urgency except from one staff member. Cashier not rude but definitely not welcoming or friendly. Prices are comparable to other eateries in the Comcast Center that have better and faster customer service.
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January 2023 by prashant patil
Office space for Comcast. The staff at the entrance is helpful, it is also connected to the Suburban station and places a nice food court just below the ground floor connected to the station.
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January 2023 by Bo C
Been seven months since I have not received a phone. It was reported as a fraud case, since it was lost in shipment. They have continued to charge me, an have now since sent the bill to collections. For a phone that I have never received, seven months prior! Found out for five months, their: Fraud / Advance team / Backend team department. That they NEVER looked at the fraud case, created in June. They have now opened, another fraud case, while continuing to charge me, for the phone. Called corporate, an was essentially told, to do the job. That their Fraud / Advance team / Backend team department. Had failed to do, for five months, which has resulted in them continuing to charge me, and then send it to collections! Stay away from this company! Their employees do not do there jobs for months, regarding fraud. And they continue to charge you, while they have a open fraud case. Then send the bill to collections, still while they have a opened, fraud case pending!!!!
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January 2023 by Xinxin Chen
Part 1: They tricked me to sign a contract. When the internet service contract ended in July 2022, I found an offer which is 40 dollars for a higher speed 200mbps. (Previous speed is 50mbps at 20 dollars). And I talked to an agent about the new offer, he said he could help me with that which was 40 dollars at 200mbps and sanded me a new contract. After a few days, when I longlined my account, the speed was still at 50mbps, but the price was increased to 40 dollars. Then I contacted an agent via phone. He explained a lot and turn to that it is impossible to give me 200mbps for 40 dollars and ask me to pay for more for 200mbps. Of course, I will not. Part2: When I terminated my service in Dec 2022, I called the Customer Service, and explain why I cancel the service, of course explained they tricked me to sign a contract in July. Then, the agent talked to his supervisor about my situation and agreed to not charge me the termination fee. Today I received a payment with termination fee 80 dollars. And deducted already with my credit card. Conclusion: when you talk to an agent with Xfinity and agree with something, they will lie to you and doing noting.
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November 2022 by Play4 Kids
Monopoly business that does not care for their customers. I wish the leadership takes the opportunity to listen to all of my discussions as it was a terrible customer experience which took over 1 hour and 10 mins and it got me no where. No one took ownership. Their lines are busy because they pass calls from one department to another without taking any accountability. My call with their BPO was a joke, he was more confused as to why he showed up to work and which company he was working for. I wish I had a negative rating option.
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November 2022 by Christina Kinner
Comcast does NOT take responsibility for their actions! They came into our Condominium Complex and started drilling. We have 102 units here and in 5 minutes half were out of water. They promptly drilled into 3 water lines. We as an association took responsibility for fixing the pipes, irrigation system for the grass and the pool that had gotten clogged with dirt. Over $40,000 later Sandia Plaza Condos was back in shape. BUT Comcast did NOT take any financial responsibility. They came in, made a mess, left and will not reimburse us for the destruction that they caused our neighborhood. What a pitiful representation of a business!
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September 2022 by Luhong Pan
I cancelled my Xfinity Internet and Mobile in half a year ago but it keeps charging me till now. I called customer service a hundred of times and they lied to me that the service was cancelled but the bill never stops. They refused to refund and even sent me a debt collection mail for bills generated even after cancelation confirmation date which I got two months after I initial cancellation request. I am very anxiously worrying about my credit score and annoyed by this endless harassment from Xfinity bills. Their social media account is not answering either and nobody cares. I wish I never used their service.
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September 2022 by Nessa Belphoebe
I wish there were a way to give zero stars. I've had Comcast for years and their customer service has never been the greatest but they've reached an all time low. I've only lived in my apartment for 2 months and I've had four technicians schedule. The issue is still not solved. Today they climate technician came out and I wasn't home. I waited all day. The technician claims to put a door tag on my door knob. You have to ring the bell to my gate to even get into the apartment court yard. And there are no door tags on the doorknob because there is no door knob. It's an electric gate. I frankly believe they have no intention of fixing the problem they simply intend to keep billing me for services that do not work properly.
