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December 2023 by James Mullen
Carrington Mortgage is horrible. They lose payments, delay posting and then charge you a late fee. They do this to force you to pay electronically.You are better off not buying a home if this is your only option.Go to local bank, I did , much better service, same price, less hassleJames Mullen, Philadelphia
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December 2023 by Ryan Pohl
If I could leave a review for negative stars I would. Our monthly payment increased $400 one year, then we got a refund at the end of the year for roughly $4,800. Then our monthly payment was back to our normal initial monthly payment for one year. Now out of nowhere our monthly payment is back to being $400 above our initial monthly payment.
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November 2023 by Francis Dowling
This is my 2nd review. I’m adding another 1 star review because they NEVER pay my tax bill on time, and i get charged all these extra fees via my township. Then they have the nerve to increase my mortgage to recoup the money. I’m consulting an attorney on this.
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October 2023 by Sophia Joseph
Natalie answered all my questions and went above and beyond to put me at ease. Was definitely a God send. In today's crazy world, we need more Natalie's on the other end of the phone to take the stress off. She provided the information I needed and gave a huge relief to me. Thank you Natalie, it was a pleasure. I prayed for you and will continue praying for you. You are greatly appreciated
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June 2023 by Antonia Wagner
The company is a sham. I called them because I received a delinquent tax bill. After being on the phone with a rep for almost an hour, I was encouraged to let my mortgage pay the tax bill and add it into my mortgage vs paying the lump sum myself. I raised concerns about added interest charges that were accumulated and was told they would pay it no problem. Here I am a month later and it took them so long to process that I now have another $700 in fees added to my tax bill. My loan was just sold to this company and i have zero confidence in them now.
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December 2022 by Felix Felix
I have to agree they suck . My mortgage was also transferred to Carrington and I hate dealing with them , they really get o rating as far as I’m concerned.?
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October 2022 by Dominic Marcozzi
Raise my mortgage payments $225 and my taxes only went up $50 a month and insurance $50 a month told me I’m in the rear and I have an extra $250 a month for the next year to catch up what a scam
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August 2022 by Nicole Pezzeca
If I could give them no stars I would. Don’t get any information for this company until a month after my loan was sold to them and not they are telling me that my house might get taken away because I haven’t paid since April but I have payment history showing that all of my payment have been paid. Now they won’t accept my payment because they said I have to pay in full. WHERE IS MY MONEY GOING THEN?! I will be taking legal action against Carrington ASAP.
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June 2022 by Frank Dowling
Was led astray during my transfer. I would certainly not pursue a mortgage with these people on my own accord. Only here because my mortgage was transferred to them. I cannot wait until they sell my mortgage off and I’m with someone else.
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May 2022 by Anthony Murray
I just don't understand why any mortgage company that you were making on time payments to would send you to these clowns! Can never reach a rep when you want one, can not answer basic questions about your account and constantly trying to get you to refinance through them! What did any of us do to deserve this? And I've paid my mortgage on time for over the last two years, why can't almost anyone else pick up my mortgage? I don't want to refinance at all! ?
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March 2022 by Mr. Butch
This is horrible company, so much so that I am initiating a formal complaint against them with the CFPB - Consumer Financial Protection Bureau. Although I would make regular mortgage payments in a timely fashion they would would not process them in an expeditious manner in order to claim I was "late" thus incurring fees and causing me credit score problems. BEWARE!
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December 2021 by Rachel Spangle
Was transferred from an amazing mortgage company to this one…. ZERO communication at all, they also pulled my mortgage payment after I had already paid it without telling me and is taking their time to refund the amount. Hasn’t even been a month sense transferred and already sketched out and worried.
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December 2021 by Joseph Flounlacker
5 dollar convenience fee is BS. My former mortgage company never charged these asinine fees.
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November 2021 by kristine mcbride
Rachel goes and hangs up on people
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April 2020 by Broc Jeffries
BEWARE COVID 19 DEFERMENT.. Due to the virus, I was given a 90 day deferment. The letter came and had no details. So I called to see what happens after 90 days. They want all past payments on the 90th day. How is this helping anyone? To me this is a predatory act to foreclose on people. CALL THEM IF YOU RECEIVED A DEFERMENT.. BEWARE
