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January 2024 by Duncan Macdonald
Insurance scheduled my drop off today and didn’t give me a time. When I called to drop off apparently I was an hour late. The guy was rude and wouldn’t even tell me if they were still open. Told me I must have been told my appointment time even when I stated twice that I wasnt given a time. Guy was brash and rude. Lousy customer service.
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December 2023 by Essence Ray-Simpson
Amazing experience. Car accidents are never easy or a “happy” process. Jim was so kind and patient throughout the entire repair process. My car was even completed early right before the holidays.
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November 2023 by Hannah Arntzen
I called to bring my car over as it was broken into. My insurance company stated that this location had availability. When I called they told me that they did not - which I understood. The manager was SO rude, she did not let me even finish my question. She was demeaning and disrespectful. She should never work in customer service. I have been to other caliber collisions and have been extremely pleased in every way. This location is a terrible reflection of Caliber Collision’s service. Please go to any location besides this one!!!! Terrible in every way. Never have I had such terrible customer service!!
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November 2023 by Tracey Taylor
Great customer service! The service advisor was very professional and helpful. Their team made the entire experience much easier on me. .Services: Air & cabin filter replacement
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October 2023 by Kelsey Walker
Had an amazing experience with Caliber after someone rear ended me and busted my bumper. They arranged my rental car with Enterprise and my car was returned vacuumed and wiped down! If i could give 10 stars to this team I would.Service: Body & Trim
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October 2023 by Marilyn Ames
Jim Walsh was an awesome service advisor. Technicians were awesome. Thank you for a great experience in having g my car repaired.Services: Steering & suspension repair
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September 2023 by Emily Kawski
Taken aback by their kindness and empathy. Apparently I’m just one of a million poor unsuspecting Hyundai or Kia owners that have had their cars stolen thanks to TikTok. I’ve never had such a positive experience at an auto body shop. Will be a loyal customer as long as I’m in Philly.
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September 2023 by Rebecca B.
A very kind and wonderful team! They were able to get my repairs done in one day and the wonderful receptionist/customer service rep (I'm so sorry I don't know your official title!) even stayed after hours so I could pick it up same day! They also did a wonderful job detailing the inside of the car which I'm sure was quite a job due to the sheer amount of baby related debris! Big thank you to everyone involved!
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September 2023 by Gail Castellini-Cortopassi
Caliber Collision recently repaired my damaged Subaru. Too often we don’t give the men and women making the repairs the thanks they deserve. This trade done well is an art and is truly appreciated. Many thanks for all your hard work and time dedicated to your craft. It shows in the end product! My car looks great!Services: Painting
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September 2023 by Jaclyn Cancro
Good customer service and extremely helpful!! My car was towed here after an accident. It ended up being totaled. Through every conversation with every staff member in the office and my visit to clean out my car, I felt so much kindness and comfort. In a bad situation, the staff at this location helped me feel just a little bit better. Customer service and kindness are easy to do but hard to find -- this location has both!!
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August 2023 by Elijah Goloub
I was nervous when I saw Manayunk but its a very large lot with plenty of parking. The staff was great, very courteous and friendly. The repairs were flawless.Services: Painting
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July 2023 by Charmaine Jordan
Great experience! Updated every step of the way which was much appreciated because it gave you an idea of when to truly expect your vehicle to be completed.
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July 2023 by Sharon Woody
I appreciate how they kept me in contact with what they were doing what they depart they were waiting for so it wasn't their part there full they did what they needed to do and it was all on the kid people moving slower getting them the parts I think you and yes I would use them again have a good one bye okay so now whatService: Steering & suspension repair
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May 2023 by Laura H
My car was rear-ended and the insurance company had Caliber Collision listed as one of the repair professionals I could use. I saw the 5 star rating and gave them a call. I was happy with my choice to use Caliber on Umbria. They were quick with getting me an appt fairly quickly, other places had long waits. The front desk was very proactive and called to confirm they had all the paperwork I had sent over. Once the estimate was provided, I was able to get a repair appointment quickly. When my car was being prepared, I was able to choose phone or text communication. I preferred text and was provided frequent updates and estimated completion time. They were very diligent and provided quality work on my car. They handled everything with insurance and the car rental. They provided clear instructions for aftercare of the paint. They included a carwash, wheel wash, and vacuumed my rugs. My car looks better now than before the accident. Very impressed. Thank you.Services: Painting
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May 2023 by Laura H.
My car was rear-ended and the insurance company had Caliber Collision listed as one of the repair professionals I could use. I saw the 5 star rating and gave them a call. I was happy with my choice to use Caliber on Umbria. They were quick with getting me an appt fairly quickly, other places had long waits. The front desk was very proactive and called to confirm they had all the paperwork I had sent over. Once the estimate was provided, I was able to get a repair appointment quickly. When my car was being prepared, I was able to choose phone or text communication. I preferred text and was provided frequent upstates and estimated completion time. They were very diligent and provided quality work on my car. My car looks better now than before the accident. Very impressed.
