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February 2024 by スイカ
Free=Liar
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January 2024 by Paraskevi Parmpi
Just make sure you get the discount they say they are offering.
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October 2023 by Susan T
Opens at 11pm? Why so late?
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May 2023 by Leah Tucker
Jazz was beyond helpful and informative about the products I was looking at. Definitely made the shopping experience a fun one!
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September 2022 by Jeff Howard
Really good customer service!
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January 2021 by Sn00dMasterK
10 out of 10! Exceptional customer service; (Kr?) Christina was welcoming, enthusiastic, and very helpful putting together a beautiful Christmas gift within my price range for my gf. Do not be discouraged by some the prices on some high end products because there are so many options which she'll help you find. She then went the extra mile to wrap and box everything to look great, and even hooked me up with a bunch of additional samples. Awesome experience, will be back.
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December 2019 by Stephanie Morris
Just called for a phone purchase as my local blue mercury does not carry Estée Lauder products. They were very helpful and professional on the phone. Great service.
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August 2019 by Amy B.
I came up to this area of town, specifically so I could shop at this Blue Mercury, the other one was undergoing renovations. Wow, what a beautiful, big, bright airy beauty supply store! I was given a gift card for my birthday, I was excited to use it and I left with an Oribe hair masque, I love Oribe and Blue Mercury carries a lot of it! I'm going to start checking out all of their other brands too, but I go there specifically for the Oribe haircare. The sales ladies who helped me were friendly, knowledgeable and courteous. I was very pleased with my shopping experience here and I checked out a few other local stores while in University City. It was definitely worth the trip from Center City and I would definitely come back again!
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May 2019 by Michele P.
I came here because I didn't have time to go downtown to sephora to grab a couple of items. Despite the store being visibly empty, the staff did not greet me or help me until one realized that I was looking for something at the Nars counter that I couldn't find. She didn't offer any real assistance other than charging my card. Next time I will go to Sephora where the product selection is better and the customer service reps offer assistance beyond helping me pay.
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March 2019 by Maya Ganeshan
Amazing experience honestly. Met jay, one of the best salespeople I have met here! He was knowledgeable and very personable. He didn’t try to sell me more expensive products and helped me understand what a good skincare routine is. Would honestly go back just for him!!
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March 2019 by Duval C.
I made a first-time appointment to get my eyebrows waxed here. I came in with pictures of what I was looking for and made it as clear as possible that I only wanted a clean-up, not a shape change. (I get very anxious about my brows and getting them waxed, especially by someone new, but I had faith). The woman who waxed my eyebrows was kind, understanding, and friendly. But I left my appointment with uneven brows (she waxed off too much from one of my brows in the center and on the tail end), and now, even 12 days later, my skin is STILL irritated from the wax/whatever it is she used on my face. The space was clean and pretty walking in, but I would not recommend getting waxed here.
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December 2018 by Renee D.
I stumbled upon this beauty bazaar on my way somewhere else having time to spare so I popped in to browse. I had never heard of Blue Mercury and being a dedicated Sephora/Ulta girl I was curious too see how they stacked up. The store is very nicely laid out, the products beautifully displayed and the associate I talked to was quite friendly. I could see immediate differences that set Blue Mercury apart. First where as all of them have makeup brand reps that will do brows, lashes and make overs at their counters and just as Ulta has a full on hair salon, BM has a spa which is definitely cool. Also, BM is stocking brands you can only find in better department stores like Nordstrom and Saks. Brands like Tocca, Aerin, Claus, etc. And last, they have an amazing variety of candles and fragrance diffusers for your home.
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October 2018 by Westphilee -.
I write this with a naked face, washed bare because of-- well. I will begin at the beginning. First, I am not a makeup person. I wear it because it makes me look better, more awake, whatever. Rather than spend time and money trying out drugstore stuff that may not work with my skin tone, I invest in a yearly makeover, good brushes and quality products. I made an appointment during one of BM's "parties," or the times when the makeup reps from specific brands come to do makeovers and sell products. I attend the Bobbi Brown party at BM in Rittenhouse each year, primarily to re-up products and purchase interesting new ones that have been introduced with the line. But I missed the "party" dates for Rittenhouse, and I work nearby, so I went to the University City location. I prefer to use one line-- again, I don't like makeup/playing with it/remembering colors/etc., so I stick with one line to avoid hassles when it's time to replace products. I asked SPECIFICALLY whether a Bobbi Brown rep would be there and was told yes. There is a 3-product minimum, which has never been an issue because I wait until the "parties" to re-purchase items I've run out of and usually buy others too. When I arrived early, the store staff could not find my appointment, though I had called the week before to confirm. There was a lovely woman and her daughter (who both had GREAT makeup looks but who were not permanent at the store) representing another line, but they noted that they could not use products not in their lines to do the makeovers. They told me that I would have to work with a regular store sales rep if I wanted to only use the other line. Fine, right? Wrong. I should have walked away when I saw the store rep's (Jasmine's) face: orange GLITTER- actual glitter, not shimmer) eyeshadow, dark red lipstick, obvious pink blush, HUGE FAKE EYELASHES and caked-on foundation. But I'd requested a professional work look-- and in fact came in wearing what I usually wear during the workday--so I figured maybe she'd understand. Nope. She began to contour and highlight. (Note: The BB rep in past years said that they don't contour because BB is known for a more subtle look.) The rep said, "I just want to show you what's possible." I was specific in that I hoped for a polished, natural work look, and said so numerous times. But the rep used a total of 16 products, including products that I was clear (and stated!) I would not use, such as lipliner, while basically ignoring the products I wanted to replace. Instead she caked on foundation and gave me wet-looking eyebrows. From a distance, I looked...okay. Up close, I looked like someone with a heavy, heavy, makeup hand and no self-awareness. It was like my face was an older version of myself for Halloween. I left, over an hour and a half later, with only ONE of the three products I'd gone in to replace, plus the required two others that I didn't want. I want to stress that I get a makeover each year and have never had this experience until coming here to the university city location. I use this as a treat for myself and, even though I'm not a "makeup person" enjoy the day and typically leave with between 5-6 products from my preferred line and maybe a lipstick from another. What was usually a fun quick makeover day ended with me scrubbing makeup off in my office bathroom. TL:DR= Don't go to the University City location. Staff is deeply disorganized (they lose appointments; lied about the available rep); they're not knowledgeable about different makeup looks; don't listen to their customers; and they took forever. I'll stick to other locations.
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September 2018 by Martha M.
Sales associate Kimberly was great! She greeted us warmly and wonderfully helpful. I signed up to get Bluemercury emails because she was so nice!
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September 2018 by Stephanie A.
Jasmine , from bluemercury spent time introducing me to new products as well as...showing me some fab.. makeup tips! She is the GAL to see! Will sample items for you to take with! She enjoys her gig as well has a great knowledge of products + what works with your coloring + style!! Fun time!!!!