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April 2024 by Marek Allen
On this day, I had a scheduled appointment for tire installation and sensor replacement. When the mechanic began work on my car, he quickly informed me that he could not remove all of the lug nuts due to a few being swollen. A bit confused, I inquired and he informed me that he did not have the right tool to remove them for situations like this. I was informed that BJ’s protocol is to “stop work, notify customer and manager, and advise them to take the vehicle elsewhere to get them removed”. The mechanic did go the extra mile by going to stores in the area to get the socket needed, but to no avail. This placed me in a situation that I did not want to be in. I decided to explore the auto stores in the area and found the socket needed, but I had to spend 43 dollars for the whole set (which I don’t need!) While I understand that things happen, but advising customers to go elsewhere when the premise is to get the work completed where you started. The protocol of having to travel elsewhere is not safe or practical. I was able to receive a refund for the money I spent for the tools, and the mechanics will have the “socket” needed. As left the tire shop, I realized that two of my tires are underinflated SMH…As much as I utilize the store part, I will never use the tire center again. The mechanics should have the proper tools to address situations they encounter, and customers should not have to buy tools or sockets to facilitate the repair experience.
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September 2023 by Alfredo A
Drove up to Oregon location yesterday. Tire center sign says closes @ 8. They were already closed by 430. Today, here now for the 9am opening. Almost 930 and no signs of any employee. Garage doors and pedestrian door closed. Don’t waste your time coming here
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September 2023 by D
Brandon, Dept mgr, is the only reason I stuck with buying and having my tires installed at BJs. He made the glitches in scheduling an appt on BJs website bearable. He was patient with my frustrations which were all the fault of corporate ineptitude, not the (short)staff(ed) at the Tire Center.Management and corporate needs to take a look at staffing this center properly and having the online appt booking process be efficient. Corporate may also want to think about keeping the basics current, like hours of Operation, on appt confirmation emails. Having to go in person to straighten out miscommunications shouldn’t be a customers only option. Get staff that can answer the centers phone! Or at least set up a message option to be called back.One tire tech can only be in one place at a time. Same old retail story. Understaffing and making the employees look incompetent.Again, the tires available were good choices. The prices were competitive. And the staff, that would be Brandon and James, are excellent.
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January 2022 by Liz Modupe
I bought four tires from here, I’m supposed to have it serviced here, but when it comes time to getting service there’s an issue with someone being there, to provide me with the service I need for the tires.
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January 2022 by andrew white
Went recently terrible service. The absolute worst.
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January 2021 by Nick Chiappetta
Horrible service, firstly didn’t get a call when my tire came in, I had to call them. Then after waiting on hold for a while they found the tire. The worst part is that I made an appointment later in evening at 6:30 to come down and have it installed and the tire center closed up an HOUR AND HALF EARLY without calling me to change my appointment. Unreal..
