Best Buy in South Philly is a store with mixed experiences. Customers appreciate the helpful and friendly staff, including the Geek Squad team, who go above and beyond to resolve issues. One employee was praised for patience and determination while fixing a Samsung Watch, spending hours to identify an internal glitch and ensuring a proper replacement. The staff are generally knowledgeable and willing to assist, such as helping with buying new appliances or transferring files to a new console. However, the store often faces stock shortages, with fewer items on shelves and frequent unavailability of needed products. Management has historically had issues, including poor organization and a past incident where a customer was sold the wrong computer, and the store manager appeared clueless. This led to a cautious approach from returning customers, who now verify their purchases by opening boxes in-store. The store's appearance has aged since its heyday in the 90s, and some wonder if it is declining like other stores such as Circuit City. Despite these challenges, many customers still enjoy shopping there due to helpful staff and a good location, though they also remain cautious and verify their purchases to avoid being ripped off.
Shout out to Julian from Geek Squad dept. He helped me thoroughly inspect the gaming PC I was buying from marketplace. He deserves a raise 10/10 chill guy
February 2026
Once waited on, got everything I came for, plus a bargain or two. Great experience especially when sales are going on and I like the fact they let you look around before bum rushing you like most other stores do. A+ Service, Goods and overall experience.
February 2026
they got a wide variety of useful electronics and accessories as any best buy does but they don’t price match against their own sales from previous days. all of the employees are very helpful and knowledgeable though. shoutout to them!
