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June 2024 by Bradley Irizarry
These guys are insurance scammers and will try to get you to report things not a part of the initial reported damage so they can get more money. The owner texted me asking me to change the insurance claim so that I could get more money covered, clear insurance fraud. And he proceeded to keep calling and texting. Additionally lied to my insurance trying to claim extra damage even after I told him no. So much so my insurance called twice to verify if I was telling the truth. He got an attitude and said he would not let the vehicle get picked up by insurance unless he got paid for the time the vehicle was in the shop, yet he delayed giving us a quote on the repairs until we changed the insurance claim.
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January 2024 by Brandon Elliott
INSURANCE SCAMMERS. This is without a doubt the worst shop, terrible customer service, terrible quality, my car got broken into and South Philly towing recommended this place and I didn’t have time to pick a place I actually wanted my car to go because it was parked in a place where cars had to move by 7am, the car took 4 weeks to repair the window and steering column, upon return, they reused the damaged steering column, super glued together so there is always a glue smell in my car, there are white specs of compound all over my car, in between trim, on door handles, 2 dots of super glue on each new key they gave me, called to have my car looked at again, drove in they told me it wasn’t a good day and to bring it back another time, this HAPPENED 2 TIMES TO ME, a worker made my appointment for a Saturday when they don’t even repair cars, so they made me waste money on calling and Uber just to drive home in my own car, this will be my 4th visit back to have them correctly fix my car or I’m going to take it up another level and because how you repaired my car is actually illegal. And the lack of care you take to fix an issue that YOUR SHOP CAUSED is ridiculous… DO NOT COME TO THIS TERRIBLE SHOP.
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September 2023 by Gery A.
What can I say? Came to this body shop expecting professionalism and l I got is poorly executed work. On top of that owner is racist and doesn't care about his customers!BASIL PLEASE FIX THIS LOUSEY WORK!
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February 2023 by Charles Fitzsimmons
Must say the communication with the owner was terrible. One word answers. Never calls back. But, on to the guys in the shop Ricky Riccardo is the man he did an excellent job on my 2016 Ford focus. I would use again and recommend. If it wasn't for the lack of communication I would give 5 star rating. So, have to give a 4.Service: Body & Trim
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January 2023 by Petra Brown
CON ARTISTS! Paid them to replace my front axle but they returned the car without even touching it. I complained, but I guess the owner thinks a pregnant woman can be easily manipulated.My insurance company had to go to the shop and directly point out that it was the same axle as before. That’s the only reason they ended up replacing it.Trust me, take your business elsewhere.
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September 2022 by Dung H
sloppy work I wouldn’t recommend going here.
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March 2022 by Michael Y.
Pompous a who thinks he owns the sidewalk and it is ok to block it with his big red truck. Also blocking the bike lane putting people at risk. Threatened me because I called the person who parked on an angle blocking everthing a tool. Someone has a big truck to compensate for other short comings.
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November 2021 by T T
NOT RECOMMENDED!!! INCOMPLETE AND SLOPPY JOB!!! Ricardo gave me an estimated of 2 weeks for the repair of my car. It was extended up to 5 weeks with lacking communication. Unfortunately I've paid $4,300 in cash before I've examined my car. Paint job was done with noticeable flaws and partially incomplete. The black vinyl on the outer part of the rear passenger window is damaged. Most importantly the door is not able completely seal. Causing water to slightly sip through whenever there's rain. My advice to you is to STAY AWAY FROM BASIL'S AUTO BODY SHOP, if you don't want sleepless nights.Services: Painting
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September 2021 by Tri Nguyen
quickly service. Guys doing great job
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May 2021 by Trina T
NOT RECOMMENDED!!! INCOMPLETE AND SLOPPY JOB!!! Ricardo gave me an estimated of 2 weeks for the repair of my car. It was extended up to 5 weeks with lacking communication. Unfortunately I've paid $4,300 in cash before I've examined my car. Paint job was done with noticeable flaws and partially incomplete. The black vinyl on the outer part of the rear passenger window is damaged. Most importantly the door is not able completely seal. Causing water to slightly sip through whenever there's rain. My advice to you is to STAY AWAY FROM BASIL'S AUTO BODY SHOP, if you don't want sleepless nights.Services: Body & Trim
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January 2021 by Yolanda Coleman
Awesome they do great work
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September 2020 by kaylah deshields-taylor
Thank you to Sean and Sergio. Sean makes the process easier and Sergio gets the job done. The car came back better than when I bought this d*** lemon. Thank You. Definitely great service!
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September 2020 by Nefertiti Skincare
THANK YOU! THANK YOU! The best! What more is there to say! I was such a last minute appointment, a car had hit my car at my favorite Nail Salon ASIA NAILS SPA across the street. My heart was hurt but Sean had it finished that same day!!!!!
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September 2020 by Jairo Montanna
Someone put a essay of a bad review on yelp, so I didn't plan on coming here to be honest. BUT THE SERVICE WAS IMPECCABLE AND THE QUALITY WAS FAR BETTER THAN ANY AUTO DETAILING SHOP IVE BEEN TOO. I'm hurt that I live all the way in Mt Airy, South Philly is lucky!
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September 2020 by Grant Fitz
Owner is hilarious, made the the headache of getting my car hit go away a little.
