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January 2024 by B Doc
The worst bank in America. Tellers and manager at this location had no clue what the difference between a Cashier's Check and normal checks were and refused to cash it. They required it be deposited costing me days. I called the corporate number and quickly confirmed I was correct and the Cashier's check should have been honored and cashed. BOA in general treats its customers as a resource and not a valued customer. My bank should be on my side and help me navigate my finances in a way that is best for me. BOA just tries to rip me off at every turn. I am really sick of this company #switching
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September 2023 by Eliso Arjevanidze
The worst bank ever! I had an appointment at 3 pm but no banker was available to accept me! I left the bank at 3:40 because they told me to wait 30 mins or more! It’s a disaster! There is no point of making an appointment!
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May 2023 by David Nadiradze
There are usually a few people at this place, and they help you with everything you need. As the rest of the American banks, expect the service to be slow.
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May 2023 by Erica Jean
Never had a bank account with this bank but some crook opened up an account online and if I didn’t receive a debit card to my home i would not have a clue. Bank of America please get to the bottom of this important matter for me. I’m so upset and still in shock that this is or has happened to me?
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July 2022 by Alexis O.
I've been with Bank of America for about 12 years. I let them take all their fees out all of these years and their terrible customer service and never complained until now. I deposited a check into my account at the Cecil b Moore branch on 7/16, I asked the teller when the funds would be available as they no longer cash checks from other banks even though the bank was TD a large American financial institution but ok. The teller informed me that the funds would be available by the latest Tuesday. I get an email Sunday morning stating that I would not be able to access the funds until TD bank released the funds which was something I had never heard before. I went to my employer who wrote the check and asked if he could see why the TD had not released the funds. His response was the funds are no longer in the company's account the bank has intercepted them. The bank has two weeks to release our funds, during that time they are accruing interest on that amount. So essentially the bank is holding my money so they can earn a greater profit off of my back and deposit. I called Bank of America to speak to someone to ask for my funds to be released I was hung up on twice. I had contractors and bills to pay just like anyone else and to hold my money that I earned for 14 days was just not the way you treat a customer or even just a human with basic respect. Ashley from Tennessee told me I was abusing her when I questioned her and asked to speak to a supervisor she claimed they don't have a supervisor available when just seconds before she claimed she was consulting with her supervisor. Then she hung up on me. Same with the young lady when I called the next day. At this point I am closing my account and I hope others read this and take a closer look at PNC OR CHASE OR EVEN Citizens before entrusting your finances with an institution like BOA.
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April 2022 by Isaac Schein
Overall positive experience. Helpful staff
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September 2020 by Henry Bomah
The employees are always super nice.
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September 2020 by Lakeisha Clark
Never waiting. Good customer service
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May 2020 by Shardae Prosser
Bank of America is a horrible fees for everything and when u go to the bank they act like is was some kinda reversal charge but u never see it or the money they took reflect in ya account
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February 2020 by Michelle 4X Darlene
I honestly never had a problem when I go there in person, but sometimes I feel like I'm being added extra charges to my bank account. Things that was deducted earlier comes up again as though their deducting it again.It's deep so I can't go into more detail. Watch your statements though. I feel I've been flim flammed, in regards to the secure credit card. I paid money just to owe money.
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January 2020 by Michelle X
I honestly never had a problem when I go there in person, but sometimes I feel like I'm being added extra charges to my bank account. Things that was deducted earlier comes up again as though their deducting it again.
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November 2019 by Michele Wood
One of the best branches in the city!!!
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June 2019 by Mengxi Shen
I wait for an hour to get the service.
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May 2019 by Anwar
They wouldn’t cash a state check, claiming the state had a hold on the check. Yet they said I could open an account there by depositing the same check. I told them I don’t want to open an account. I left, called the state they said it was no hold on the check. I went to another branch and cashed the check with no issue. I called back and spoke with the manager she got a little aggressive on the phone and basically defended her teller. I will never go back there again.
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May 2019 by Samantha Marese
Refused to cash my check even thought I wasn't a BOA customer! The man who helped me kept trying to get me to open an account but I didn't want to! The banker was laughing with another banker when I gave him my check and they both kept looking at me like I was stupid and that I didnt make the money that was on my check. Then he finally told me that there would be a fee which I had no problem with and then he asked me for
