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January 2024 by Ying Xue
I got a parking ticket coz the bank kept me waiting for more than 20 min beyond my parking session. The tall male Justin said "gimme a sec" as soon as he saw me, giving me false impression he'd assist me any minute. However, he kept making phone calls that delayed me for 20 min. The lady Rhea heard Justin's promise and kept looking at him with doubts and disappointments. Rhea progressed slowly with all customers as if hoping some would stop waiting but leave. There were only two employees and I was sent downstairs as other 1-star reviewers shared. I demand this branch compensate me at least partially for the $36 parking ticket. They wasted my time giving them feedback but were unwilling to even give me any courtesy credit that other banks/branches would. Overall, terrible place and my experience agrees with other poorly served customers. Several of them have Asian names, putting this branch's unbiasedness in doubt.
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December 2023 by Shon K.
Only used ATM at this location but easily accessible, secure and lots of visibility so you can be aware of your surroundings.
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July 2023 by Myo Han
I have been appointed with Andre and it was the worst experience I have ever had with a banking. Not too much in depth, but he actually used a word of negative connotations to describe me and my situation. It was incredibly unethical, unprofessional, hurtful, and deeply personal. Not to mention I get absolutely nothing from this uncomfortable and impatient meeting.
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July 2023 by Megan W
ATMs were a little annoy but otherwise fine
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March 2023 by Andrei Soshnikov
Just great!!!Thank you for help with business account!!!
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October 2022 by Dalia Medovnikov
I’m not sure what the name of the woman helping me was, but she was terrible. Came in to help a friend out with a scam we encountered and she shamed us about falling victim to this. It was outrageously out of line in addition to her being beyond unhelpful with the whole situation. Disgraceful
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April 2022 by Ellen B
Quick,easy in and out
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January 2022 by Jason B.
It seems like customer service is a victim of Covid. Seemed like I was getting brushed off when in the branch and asked to make an appointment and come back later. This was before and after the workers were going back to what appeared to be conversing with one another. Ended up getting my errands done at another location that had more professionalism.
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December 2021 by Dalia M
I’m not sure what the name of the woman helping me was, but she was terrible. Came in to help a friend out with a scam we encountered and she shamed us about falling victim to this. It was outrageously out of line in addition to her being beyond unhelpful with the whole situation. Disgraceful
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October 2021 by Craig D.
Never was seen. Two other people came in after me. I'm assuming both of these people that work there were on the phone. 25 minutes later I left
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June 2021 by James Li
I went to make a deposit and they sent me downstairs where nobody was working. I waited there for 15 minutes alone until I realized no one was coming. I went back upstairs and the desk jockey that sent me down there was gone.
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March 2021 by Krystal Ma
Every time I went there since the pandemic started it was closed. It was 2pm 4pm on weekdays. Couldn’t even get in to use the ATM. No card entry like the other ATMs a few blocks away
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August 2020 by laura fried
I cannot stress enough how horrible my experiences have been, mainly because of Maria Gallo, a “supervisor” I’ve had the misfortune of dealing with three times. I am executor of my father’s estate. I’ve been trying to work through a few issues related to the account he had at BOA. Anyone who has dealt with losing a parent and taking care of the financial responsibilities left behind knows how complicated it is. The good thing is the BOA estate department is very understanding and helpful. The bad thing is, the financial centers are not. There is zero communication between financial centers and corporate, which is bad enough, but when you add an employee like Maria Gallo to the mix, it makes a sensitive issue even worse. She will gaslight and give the run around instead of making any attempt to work with you. I have come into her financial center three times after speaking with the estate department who gave me very specific instructions on what I need from the bank to get this issue resolved. And each time I go, I am told I must have heard the instructions wrong, I didn’t get the right info, I am asking them to do something they are not responsible for. I once had to call the estate department while I was at the bank and have them talk the banker through opening an estate account, because they insisted they “don’t do that.” A week later I tried to access the account and Maria is making me jump through hoops, even though I just called the estate department and they assured me they have all the paper work. She insisted the phone number on the account didn’t match the one I gave her and she couldn’t let me access it. Nonsense I opened the account the week before, the banker who opened it identified me, but Maria is going to give me a hard time because she insists the phone number doesn’t match. Now I have his safety deposit box to close out and once again, the estate department has given me specific instructions on what I need from the bank and once again I see Maria and she flippantly states they don’t allow it. When I am visibly frustrated by this, she commands I speak to her with respect and says I will be forcibly removed. BOA should be ashamed of themselves for not training their bankers on how to handle estate issues. Can they really stand by an employee who shows zero compassion for customers who lost a parent? And how is the communication between corporate and the banks so awful? My father also had accounts at Wells Fargo and I didn’t have any of the issues with them like I am having here. Wells Fargo made the whole process as smooth and easy as possible. BOA should take a lesson. They need to get rid of workers like Maria who could care less about customer service.
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January 2020 by Michael Gilligan
No tellers at this location; only officers & ATMs
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August 2019 by Jacqueline Lombardi
Been standing in line since 12:07 .. its now 12:36 .. mind you only 4 people were ahead of me .. now there is 2 ... so umm .. can we work on being faster and mor efficient please and thank you =]
