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June 2021 by Lorrinn C Woods
Best location for theater. Needs ATM. Needs currency exchange. Convenient to mass transit.
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July 2020 by Sadira Turner
Their website says they should be open, google says they should be open and the front door says they are open. But they are closed.
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March 2020 by LE L
Convenient cash machine.
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March 2020 by wanda Abdullah
CUSTOMER SERVICE THERE ISN'T ANY.I'VE BEEN COMING TO YOUR BRANCH AT 15TH AND LOCUST ST. EVERY OTHER FRIDAY I'M HERE ALWAYS A LINE 1 TELLER. I'VE TALKED TO MANAGEMENT ABOUT THIS ISSUE. OH WE'RE TRAINING SOMEONE NOW. PLEASE
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November 2019 by laura fried
Awful service, especially from “relationship manager” Joshua E. Walker. What exactly is a “relationship manager” and why does a bank offer this service? Especially from someone who doesn’t even understand how to communicate effectively with customers. Kept me waiting over 15 minutes, had an extremely condescending attitude, then disappears to get his manager because I was being too “difficult” (his exact words) and leaves me waiting until just before closing, purposely so I couldn’t get the help I need. Way to go Bank of America - just when I think you couldn’t get any lower with customer service you manage to outdo yourself.
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October 2019 by Kristina G.
What a waste of time. A young agent did not know well how to do an international transfer so I literally had to guide her during it. They called me 1h later on to tell that their system failed to make a transfer and I had to come back to their office. Seriously ?! Would never go back to this office again.
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August 2017 by Kerri Simone
I have been a BoA customer for nearly 10 years, though I had never been to this location, other than to use the ATM. I needed a document notarized and saw from previous reviews that notaries were done here. I tried calling twice before leaving work to go there, but neither call was answered. I arrive a little while after my failed attempts to call. The place was nearly empty, so I'm not sure why they wouldn't have been able to answer. It would have saved me a trip and my time since I had to go in person just to find out that there is no longer a notary there. BoA should have this information available and updated on their site for each location. They owe it to their customers to be transparent and helpful.
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May 2017 by Miriam Faulknor
Very convenient location for ppl in center city or working downtown. It usually takes a while to get out of here. But the people are nice.
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December 2016 by Bacha Khan
A very bad customers in front I well never use this bank
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November 2016 by Daiquan Costanzo
This location is by far the best! i opened an account here about last week, But because of my frequent travels i have made stops at different bank of america locations. None of them comes close to what i have experienced at the one on locust street. When i walked in the door i was greeted by two gentlemen Alex Smith and Alex Gomez, While Mr. Gomez was taking care of getting my identification, i had a chance to talk to Mr.Smith. We both were talking about an area in delaware that we both admired. The personal connection was huge because it made me feel comfortable, and right at home. Mr. Gomez started customizing my account to my likings, and within 30 minutes i walked out with a new savings account, checkings account, and my temporary debit card so i could access my funds and have complete control over my account. Mr.Gomez did all the important work, even setting up my mobile banking account. About 15 minutes in Mr.Smith came in to make sure everything was fine and offered assistance. THIS PLACE IS FANTASTIC AND I WOULD RECOMMEND THIS LOCATION TO ANYONE. NO WAIT, HASSLE FREE AND A GREAT BANKING EXPERIENCE.
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June 2010 by A Google User
Very slow! I had to wait forever for a broker and didnt get the service i needed. I am use to the banker back in NJ that was a total pro. never again.
