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March 2024 by Jake
Incredibly friendly staff! Came in a little early for my TSA appointment - was in and out in less than 5 mins!
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March 2024 by Tonya Eason Ross
The staff at ARCpoint Labs was fine. They were friendly and helpful, but their Indemia equipment went down and reportedly goes down almost daily.
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March 2024 by Constanza Florez
Friendly staff
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March 2024 by Beth Grandizio
Friendly and amazingly helpful! Quick too
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March 2024 by Ben Hooson-Jones
I was in and out in seconds.
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March 2024 by Saket Bakshi
The lady working the fingerprinting was very kind. She let me walk in hours before my appointment and made for the easiest fingerprinting I’ve done.
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March 2024 by Kaitlyn O'Hare
The woman who did my finger printing was complaining and speaking badly about another woman in the waiting room the whole time she was with me. When I said it was rude and unprofessional she stopped doing my finger prints go explain to me why the woman was so wrong. I told her it was inappropriate for her to be discussing anyone else’s business with me and she started repeating that she was just trying to be friendly. I don’t understand what’s friendly about that level of i professionalism during what is supposed to be a private service.
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March 2024 by Michele Koskinen
My first visit to get a blood test was confusing. There was only one person working out front and she was doing multiple jobs. I was told to wait but still had no idea what, how, when I would be taken in. It is all about service. The two people working were doing the best they could. You should get someone to enhance the reception part and split the jobs people do. As an aside, bathrooms would be nice. I was told I had to leave and go across the street or into the apartment building. Very bad for somewhere you have to wait. People coming for your service are not the general public. Also you were hard to find.
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March 2024 by Simone Green
I went for one service and was charged for another because the gentleman was on the phone ,potentially with another customer, instead of helping me. Then when I paid and noticed there was a mistake he looked at me in my face and lied about what service he chose while helping me. I called into customer service. They weren’t able to help me. I called in the next day, I found a person who was willing to help me gave me the correct information on how to find my payment receipt because they didn’t give me one. I looked it up and he charged me for a TSA service instead Of twic card enrollment.
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March 2024 by Deanna Dunn
My experience with ARCpoint Labs was seamless. I was a few minutes late, because I had a little trouble finding the office. Upon arrival, I was seen within a few minutes of signing in, & my appointment took less than 10 minutes from start to finish.
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March 2024 by Daniel Lootens
Staff was helpful and professional. If you respect them, they respect you.
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March 2024 by Angel Soto
The technician was polite and cordial, a true professional.Thank you!
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March 2024 by Lynn Bentley
They were nice respectful and curtious
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March 2024 by Colette Presbery
It was quick and simple
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March 2024 by Chris White
When you walk in there’s no indication who to talk to. You get to a seating area and after a few minutes someone asks your name and why you’re there in front of everyone else as they’re literally standing in front of the group of people waiting.
