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February 2024 by Bert M.
Beware America's Best in Andorra. Have been going to KoP America's Best without incident for years. My wife went and they injured her eye during the examination (had to get air blown into her eye twice because staff didn't know what they were doing). Then she had to wait to see a VIRTUAL eye doctor who gave her the wrong prescription and actually reduced the strength of her lenses, indicating that somehow her vision improved over the last year, something any person with a medical background would tell you is nearly impossible. She had to see an opthamologist to be prescribed steroids to heal her eye and then went to a reputable eye doctor who confirmed she had been given the wrong prescription. After learning how incompetent the AB doctor is I attempted to schedule a new appt to have my prescription rechecked due to continued blurry vision. Their immediate concern was making sure to inform me that I would have to pay the exam fee of $119 when I came in because I am 10 days outside of the 30 day return policy. I was told that due to my early stage cataract that I have had for decades with minimal issues, they would not change my prescription unless I have cataract surgery, something that no eye doctor has ever mentioned in my 20 years of seeing eye doctors. I asked hypothetically then if in 5 years my vision continued to be blurry or worsen, would they increase my prescription strength and they confirmed that they will never increase my prescription ever again unless I have cataract surgery. Shockingly this was never mentioned at my appt 40 days ago but now that I brought up an issue with the prescription, suddenly the only solution is eye surgery. I told them my prescription strength consistently increases likely due to my cataract issue, that the blurred vision would likely be fixed by upping the strength; they then claimed my prescription has been the same since 2020, a complete fabrication, considering I received 4.5 in 2022 and am now at 5.0. The receptionist I spoke with kept interrupting me and talking over me as I tried to answer her questions. I'm already in the process of switching eye doctors and will have to pay all costs for a new exam and contacts since AB used my insurance allotment to give me the wrong prescription and poor medical advice.
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December 2023 by Michael Yanchuck
Excellent experience. Quick appointment, lots of time to look for the frames best for me. And Phyllis might be the best eye care technician I’ve ever met in my life. She helped me find the frames just right for me, all while helping me understand the different aspects of comfort, style, and personality associated with the glasses I looked at. But she wasn’t the only person I met. All the folks I met were very kind, personable, and helpful.
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December 2023 by Kaneisha and Terrill Ellis
The staff at this location are literally amazing!! From the general manager, to Ray who ran my pretest and checked me out, and the doctor who made my exam a breeze. And a special shoutout to Ms Phyllis who is apparently a style expert! I showed her a few frames I liked and she immediately could tell my style! She put two frames in my hand that I instantly fell in love with and that’s all she wrote!! I will be back! Thank you all!
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December 2023 by Caitlin Becker
The girl that helped me process my glasses was amazing and the pre test guy was great. The dr was pretty good. The front desk guy was the problem. There was only myself and one other client in there. I came in a little early for my appointment and asked if they could get me in early, if not I'd go shop, he said no problem, there was no one else there besides the one guy. A girl comes in with no appointment and I hear the guy say this girl is here early for her appointment so she can wait, you can take this walk in first. They made me wait till my appointment time. Don't tell me youll take me early then make me sot there and wait until the time. Sooooo super angry and he knew because he didn't help me at all the rest of the time I was there. Super unhappy. Do better. Will not be back.
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December 2023 by kelly raff
Great Deal on Glasses, Staff is so nice and friendly. Would definitely recommend. -kraff
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October 2023 by Brian Zee
Excellent service! Staff is friendly and knowledgeable. Fast and reliable work. I highly recommend this location of America’s Best.
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October 2023 by Martina Olivia
I’d lost 1 of my contacts and was visiting from out of town. Comar at the Andorra location was vigilant to help me, and made the experience pleasant. All of the staff was attentive and very friendly. I would definitely recommend this establishment.
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September 2023 by John Nathaniel
I had the most amazing experience at your Andorra location, Phylis and team were absolutely wonderful, it truly was a fantastic experience, these guys know how to treat a customer! I’ll be a customer for life. Thank you so much for the best experience vibe had in a long time
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September 2023 by Kay Hickcox
Great customer service! They did a great job fitting my glasses to my face.
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August 2023 by Fred Cacace Jr
The entire staff from the optometrists to the doctor treated me extremely well. I also have to say that the level of care they provided to the other patients/customers was five stars too. A small crew handling a fast paced location with great service, highly recommend their location. New, clean, simple layout with people ready to step in and assist at every step. Doctor Casey took his time to explain my situation very well in a fluid manner while providing the examination. Jahaira and the other staff members were all friendly, expedient, and knowledgable. Excited for my glasses to come in so this review can be less blurry!
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July 2023 by Robert Liken
Dr. Casey was clear, simple, and thorough in his explanation of the condition of my eyes. The asst mgr (Zuly) was friendly, accommodating, and very helpful in the selection and financing of my eyeglasses. The technician (Raya) was courteous. I recommend all three staff persons, and the location was easy to get to and park at.
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July 2023 by Anna DeBlasis
Zulu, is a lovely assistant manager ,has a great personality, is very efficient and knowledgeable , GREAT attitude !!!! wonderful smile , her coworker could learn from her
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June 2023 by K McC
I had the best experience here! Everyone was informative and gave me the best information in an eye appointment I have had for years. I have been going to another America's Best location and will always go to this location now. Thank you.
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May 2023 by Von Graham
Enjoyable and fast experience. Despite having an issue on my end with my insurance a variety of affordable options were offered to me. Both the pre-test and the exam were good experiences. Considering I was a walk in and was able to get a quick exam it was extremely convenient. Would recommend for their deals on glasses and exam combo.
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May 2023 by Michael Acosta
Staff was friendly and provided progressional services. Also welcome to the neighborhood
