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March 2024 by Martha Arroyo
They the Best?️
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March 2024 by Noah Eichelberger
The associate I spoke to were friendly and helped me get what I needed taken care of
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February 2024 by Mark Giardino
Dina was wonderful I had an issue with the prescription and she helped me to get it right. Picked up my computer eyegyand they are perfect. No more leaning in. I can sit at computer and read the smallest of print. So happy. Thanks
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February 2024 by Maxine Abrams
Great service, on time, shared all important facts, answer question, gave options and I felt important in a busy office.
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February 2024 by Michelle Carlin
The optometrist was polite but tried to get me in and out in super fast time however they did seem to be very busy with quite a few people in the waiting room.The actual store was filthy with dust and the opticians were not that helpful. It cost $89 for an eye test and it definitely wasn’t worth it.
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February 2024 by Emma C
I wasn't sure what to expect when deciding it was time to go get my eyes checked out for glasses but the folks here made the process very smooth and easy! It was easy to get an appointment and insurance processing was easy as well. Dr. Matthews was personable and knowledgable and answered all my questions and the staff were great and friendly too! They also have a great selection of frames to choose from!
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January 2024 by Violet Bute
Dina was the in getting temporary contacts. The doctor was very nice and helpful in informing me that glasses are the best to wear then contact to prevent from my vision from decreasing. Thank you America’s Best staff.
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December 2023 by Ronik Jardine
I went yesterday for a eye exam for both contacts and glasses and also purchased glasses and contacts, the overall experience was excellent and the price was phenomenal! I will definitely be a permanent customer.
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November 2023 by David Wigglesworth
Give me my contacts already
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November 2023 by Shristi Mapchan
Dr. Matthews was good, and I appreciated the thoroughness in her consultation. However, front desk workers are a bit dismissive and it requires a lot of self-advocacy to get them to believe that something needs to be fixed. When told that my glasses were not correctly adjusted for me, main front desk person dismissed my concerns without even listening my full statement, causing me to have to return multiple times to the store just to get my concerns addressed. An air of condescension, especially with younger customers.
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November 2023 by Steve Gleason
Dina was extremely helpful, knowledgeable and courteous. I would highly recommend America’s Best at 1315 Walnut Street.
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October 2023 by Heather Crowe
This is a really awesome place to get your glasses! Dr. Matthew did a wonderful job with my prescription! I haven’t been able to see this well in years! So much better than another America’s Best location I went to. The front desk service is also very helpful and friendly. I highly recommend.
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October 2023 by Mark Doraszelski
Possible some of the worst customer service I have ever experienced. The employees, though on the off chance that they might be well intentioned, are stubborn and unwilling to assist. Additionally, due to their apparent incompetence they are extremely backed up. The demeanor of the staff is a sort of “We work when we want to, on our own schedule, and we couldn’t care less about your time or needs.” Although the quality of the products is satisfactory, the headache of having to deal with these people makes it entirely not worth it. In a nutshell, don’t come here if you don’t need to. The staff are rude and will make you wait. Especially the manager, whose name I don’t care to recall, is dismissive and condescending in her behavior, especially towards younger customers such as myself. Clearly, the customer service training at this location didn’t reach the golden rule in the matter. Namely, that the customer comes first. The manager displayed poor social skills in general, which could be excused in lieu of displayed competency at her profession, but this isn’t present. I will reiterate the statement of another review of this location: America’s Best, more like America’s Worst. I will not be coming back. I rarely write reviews, but my experience here was so desperately terrible that I felt the need to warn future customers.
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October 2023 by corey williams
My experience was an 11/10 at this location. The staff was pleasant, patient, informative & efficient. Sheena specifically was great with helping me regarding the details of my lenses. I look forward to my future visits with americas best. Sheena thanks again for your help you were the perfect associate for helping me choose the right lenses!
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October 2023 by Dennis George
Had a great experience at The Center City location and found 2 ideal frames for me! I had great customer service from Carla… she worked very hard through my particularities and frustrations to help me find my insurance it took her like 15 minutes …because i had like no info… and Donica handled the sale with grace ! I ended up paying less for 2 glasses I really loved !!! So happy this Friday night !
