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April 2024 by Bonnie T.
I wasn't going to write a review but decided to do so because I have been wearing my hair back in a ponytail ever since I was at this salon and got the worst haircut of my life from a French stylist there. I showed I'm a picture and he did what he wanted with no reference to the picture. I ended up looking like Sponge Bob Square Pants sister! I called back the next day and wanted him to fix it and when I came in at the designated time, he called out sick and they wouldn't have any staff fix it! This was a very disappointing experience. My first and last time at this salon!
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April 2024 by Saad Majidulla
Josephine is the best hairstylist I’ve ever had in my life. I will never find a better one. We move already from two salons together. I love you Josephine xo
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January 2024 by Lauren H
I've been here twice with different stylists and loved both times I went. The first time, immediately after I went to pick up shampoo at a Sephora for the first time and the salesperson told me they used to be a hairstylist and had to know what I did with my hair because it looked fantastic and super healthy.The second time I went, the person noticed my hair seemed really dry and suggested a treatment in addition (did not try to upsell, I really did need it and it was like an extra $15). I looked and felt SO much better after.They really pay attention to all the small details and check in frequently to make sure everything is to your liking. I also felt like they tailored the service to ensure I walked out with an outcome better than expected and gave me maintenence tips based on the amount of effort I put into my hair on a regular basis.
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January 2024 by Angie
Make heads spin !
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August 2023 by Laura Reilly
Great haircut— but total rip off. I was charged more than DOUBLE what I normally pay for the same service. Not worth it.
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July 2023 by Rachel P
Got full highlights, a haircut, and a deep conditioning treatment. Olga did an AMAZING job!! She is so knowledgeable. All of the staff were super friendly and kind. I just moved to the city this week and decided to try 21M Salon out. So glad I did! New go-to hair salon.Services: Blowouts
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May 2023 by Nicole Wills
I went in over the weekend for the first time. Started off rough they did not start my appointment til almost half an hour late. I was there for a while and when I was getting my hair cut the stylist was not paying attention and ripped my helix piercing out. This ripped a hole in my upper ear breaking my cartilage. Crying and bleeding I left almost immediately to see a doctor. They did not care, they simply asked me to pay and charged me $345 dollars on my way out. I ended up having to go to the hospital and they will not give me a refund unless I show them my medical records, which I choose to keep private. I said since I am insured I have paid the bill and don't expect reimbursement for that and I would just like at least a half refund (because I still understand they spent products on me and am not trying to blindly rob them, I just think 345 to have a severe injury is crazy). if this were some insane request I could potentially understand however it happened in the salon in front of many people and the earring literally fell on the floor and he picked it up and handed it to me. And I was crying asking for the closest urgent care as I was rushing there mid-haircut. It is not as if I left fine and then called back later with a problem, this was a public event. Do not go here, it is not safe and clearly, they do not know how to handle a bad situation when it happens.Service: Hair highlighting
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May 2023 by abby bernstein
i recently came here to get my hair cut and colored, i tried to show my stylist a reference photo on my phone and he didn’t even think twice to take a look at it. he was very rough and seemed as if he was in a rush to finish my hair as quick as possible. he was aggressively brushing my hair and before left me sitting there drying for a very long time. the outcome was NOT AT ALL what i had wanted. the red ended up being so much more vibrant and bright than the subtle red i had wanted. i wish he took the time to actually look at my reference photo.Service: Hair coloring
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May 2023 by Bathroom R.
i was recently in town for my daughters 3rd wedding, and came to this place to get my hair done. i have been here a few times and it was OK. it was absolutely horrendous this past visit! pricing was terrible for what i got and they didn't respect what cut i was asking for. they ended up cutting my hair too short. i asked for a refund and they haven't given it still. this was two weeks ago! as everyone knows third times the charm, and while my daughters was, my third visit to this salon wasnt!
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February 2023 by Michaela Patterson
I had such an great experience at M21 Salon last weekend! Everyone is personable and very knowledgeable about what they are doing. I’ve been to several different hair salons after moving to Philadelphia & this is the only salon I’ve been to where I can’t wait to go back. Highly recommend!!Services: Haircut
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December 2022 by Zoe Thompson
This salon has really talented stylists. They really know a variety of hair types and always offer their expertise. I’m always so happy when I leave the salon. Pascal is the best but all of the stylists are so talented and amazing, you’re always in good hands.Services: Hairstyling
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November 2022 by Brittany Stepp
Never in my life did I enjoy going to a hair salon and getting my hair done. I hated the salon shuffle of new staff every time, and the discomfort and sometimes annoyance of small talk with someone you don’t even know who is different every time. My life changed for the better this year (so did my hair…) in this regard. Giuseppa “Josie” is my beloved and top notch, hair cut and color expert, forever. If you go see her, please show her love like I do! She will make you look amazing and she deserves it. Now ya’ll know my hair secrets!!! Go see Josie and make sure when you’re stunned by your new hair, you let her know :)Services: Haircut
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November 2022 by Stephanie Zenou
Thank you to Pascal for the wonderful haircut and all his great and useful advice to wash my type of hair with the appropriate shampoos. StephanieService: Hairstyling
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October 2022 by Molly Hawkins
I was really looking forward to getting my hair colored at 21M Salon. I had heard great things and always had a lovely experience with the warm and welcoming staff. However, there seemed to be a miscommunication when it came to the color I requested. While I wanted my blonde highlights touched up, I left the salon looking like a Game of Thrones character. Overall, frustrated and embarrassed - looking forward to the grow out.
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September 2022 by Brenna Hynes
I walked into 21M for the first time yesterday with very long, unruly hair and left with a stylish bob. This is the third bob cut I’ve gotten and by far the best. Josie did an amazing job and I highly recommend her!Service: Haircut