-
August 2024 by Janet Brucker
Pete was super helpful over the phone and helped me solve my issue with a good attitude and humour. I will definitely contact them again!
-
July 2024 by Glenn Burton
Bus Depot has been one of the most amazing vw parts vendors that I have used. They actually get stuff out the door when its ordered and if something isn't in stock they communicate quickly and provide a solution.
-
July 2024 by Clive Armitage
They advertise/stock parts that they don't have!
The PayPal refund was prompt, but I'm not happy that they said that they had the part, but they didn't.
Bus Depot - either sort your stock keeping system out, or stop this false sales policy (whichever it is).
Edit after owner response: Thanks for responding. "Not in stock" isn't written on the mobile site, and the "Special Order Item" has "Availability: Usually ships in approx. 5-7 working days" written next to it. How am I supposed to know that this means that the items aren't in Stock? I appreciate your response, but the reasoning seems faulty. Many thanks.
-
June 2024 by BOB GWINN
Always love working with them.
-
June 2024 by Craig Graham
I cannot recommend The Bus Depot highly enough. I had placed a large order of parts for my 1979 Volkswagen bus, which I was in the process of restoring. Their customer service team went above and beyond to confirm my order and ensure it was shipped promptly. The parts were exactly what I needed and arrived in perfect condition.
Unfortunately, right after I received my parts a fire destroyed my barn and VW bus before I had the chance to use any of the parts. When I reached out to Bus Depot to explain the situation, they were incredibly understanding. They graciously allowed me to return the parts and even waived the usual restocking fee, a small gesture that meant a lot.
The Bus Depot exemplifies what excellent customer service should be. Their dedication to their customers makes them the go-to place for Volkswagen enthusiasts.
-
April 2024 by Richard Robinson
As always the Bus Depot comes through. Staff were very helpful, especially Pete and Anthony. Thanks guys!
-
April 2024 by David Bricknell
Paying more for shipping on an oil filter was painful. Slow to ship. Wrong Wheel bearings sent. Parts not in stock. Never received credit. But it was my first dealings with this company. Hope you have a better experience.
-
April 2024 by Sarah Bear
Great customer service!
-
April 2024 by Peter Chaffey
These guys are so lame... Parts ordered (shipping$$$) parts came, parts missing, and wrong parts sent. Told wrong parts, were right parts, even though sku different than what ordered. Told ,sure send back at your expense, minus 10% restock, and have store credit.
I would go elsewhere, lots of options, my experience not good.
-
January 2024 by Matt webb
I’ve ordered from Bus Depo several times and have found them to be ok.I think the main problem I have with them is the lack of online instructions/ videos . The instructions they send with some products are pretty vague. I recently ordered a new pop top canvas and the instructions clearly state that you MUST watch the video from them . Long story short there is no video . I ordered this over the holidays and couldn’t get any phone support or advice. When i finally got hold of them they did try and help but I think it would be easier for everyone if the instructions were a bit better . Now I totally understand the pop top install can be a bit finicky and some improvisation is necessary . I also ordered some new E code headlights and upgraded to the ultimate kit . The kit itself is high quality and the parts they provide are great , but again the instructions aren’t great . I think overall Bus Depot are pretty good but with some pretty simple improvements to the website they could be great
-
January 2024 by Jack N8DX
Helpful if you need vintage VW replacement parts
-
October 2023 by Amine Boucetta
Bait an switchThey advertise items.on their website with a giant discount and after you select shipping then they will call you next morning to say it's not available you have to wait 2 to 3 weeks unless if you wanted to pay twice for an alternativeThey said we are offering you the option to buy the more expensive one at the full asking price.....Sue said she's just the messenger, maybe you should look up customer SERVICE vs customer messagerie
-
August 2023 by Keenan Van Note
Love this place
-
August 2023 by Héctor Zapata
Parts shipping has gotten slow.
-
July 2023 by Lisa G.
I found the rear side window that I needed for my bus. I bought it and received a message stating it would arrive in 3-10 days. Four days into it, someone from Bus Depot called me to say that the quote for shipping was too low and that they would cancel the order if I didn't authorize another $20. Luckily this persuaded me to shop around some more and I found a much better deal on authentic VW ones. I still need to get the window molding, but not through Bus Depot. They seem semi scammy.
